The New Top Easy Access Savings Discussion Area

SJMALBA

janusdesign said:

35har1old said:

nottsphil said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

No, unless one is sole and the other is joint.
NB you can have more than £3K in it, it's just that interest is only payable on that slice.
I have a previous issue but it's too much trouble for Cahoot to tell me which one on my online console.
So, do I simply close my current one and open this one?

To close it appears you have to phone are write 

you can send them a secure message to close an account - i've done that without issue last year with a Simple Saver.

they may ask for you to confirm your address via another secure message, but once done, it will be closed within a couple of days... as others have suggested, it's easier to empty the account yourself first before closing to make things simpler at their end... and perhaps if receiving interest monthly, leave it for a month or two to ensure there is no lingering interest for them to pay.

on another topic, just opened that Kent Reliance account - all went smoothly and will make my initial deposit tomorrow once CoP works... I assume the £1k opening deposit has to be made in one go rather than a £1 test deposit and then the remainder afterwards ?

FWIW, I also tried that earlier this year, and was told that they don't do account closures via secure message (despite there being an option in the drop down menu for it, IIRC), so had to phone them.

allegro120

janusdesign said:

35har1old said:

nottsphil said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

No, unless one is sole and the other is joint.
NB you can have more than £3K in it, it's just that interest is only payable on that slice.
I have a previous issue but it's too much trouble for Cahoot to tell me which one on my online console.
So, do I simply close my current one and open this one?

To close it appears you have to phone are write 

you can send them a secure message to close an account - i've done that without issue last year with a Simple Saver.

they may ask for you to confirm your address via another secure message, but once done, it will be closed within a couple of days... as others have suggested, it's easier to empty the account yourself first before closing to make things simpler at their end... and perhaps if receiving interest monthly, leave it for a month or two to ensure there is no lingering interest for them to pay.

on another topic, just opened that Kent Reliance account - all went smoothly and will make my initial deposit tomorrow once CoP works... I assume the £1k opening deposit has to be made in one go rather than a £1 test deposit and then the remainder afterwards ?

I've never closed a Cahoot account, but always thought it would be the same procedure as with Santander. I've stopped closing dormant accounts a while ago, too much hassle, but even if I liked closing them I wouldn't close Simple Saver because I have a lot of payees already set up there.  It's easier for me to internally transfer a lump sum and do my monthly RS distribution from SS than setting it all up with new Sunny Savers.

Bridlington1

mon3ysav3r said:

Bridlington1 said:

@soulsaver

Buckinghamshire BS Online Single Access Saver now 4.51% £100 min. 

Minimum investment "of just" £10,000 according to their website

Post now amended. Apologies for the error.

moi

SJMALBA said:

janusdesign said:

35har1old said:

nottsphil said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

No, unless one is sole and the other is joint.
NB you can have more than £3K in it, it's just that interest is only payable on that slice.
I have a previous issue but it's too much trouble for Cahoot to tell me which one on my online console.
So, do I simply close my current one and open this one?

To close it appears you have to phone are write 

you can send them a secure message to close an account - i've done that without issue last year with a Simple Saver.

they may ask for you to confirm your address via another secure message, but once done, it will be closed within a couple of days... as others have suggested, it's easier to empty the account yourself first before closing to make things simpler at their end... and perhaps if receiving interest monthly, leave it for a month or two to ensure there is no lingering interest for them to pay.

on another topic, just opened that Kent Reliance account - all went smoothly and will make my initial deposit tomorrow once CoP works... I assume the £1k opening deposit has to be made in one go rather than a £1 test deposit and then the remainder afterwards ?

FWIW, I also tried that earlier this year, and was told that they don't do account closures via secure message (despite there being an option in the drop down menu for it, IIRC), so had to phone them.

Indeed! I asked Cahoot to close an old account, and was also told no closure request by message.

RiojaDave

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

jaypers

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

That’s another on for my ‘do not use’ list. Thanks. 

SeriousHoax

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

I've had an account with them for years, since the Bank of Cyprus days, and found them excellent on the phone.

At the moment, I've only got £1 in my account to keep it open.

mebu60

jaypers said:

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

That’s another on for my ‘do not use’ list. Thanks. 

Must be a long list! Expect every institution will cause someone some grief at some point. 

Bridlington1

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

For balance I've used Cynergy for a few years and never had any issues, they answer the phone to me and were quite helpful when I spoke to them a while back. 

As with any bank/building society if you're having issues I would just complain and see if you can get some money out of them as an apology 

Archerychick

allegro120 said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

Yes, you can have as many issues as you like simultaneously.

Yep I’ve been able to open the new issue last night and I have the previous issue with funds in. This has turned out very handy because I wasn’t enjoying a non true instant access account for funds over the £3k.