The New Top Easy Access Savings Discussion Area

RiojaDave

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

jaypers

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

That’s another on for my ‘do not use’ list. Thanks. 

SeriousHoax

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

I've had an account with them for years, since the Bank of Cyprus days, and found them excellent on the phone.

At the moment, I've only got £1 in my account to keep it open.

mebu60

jaypers said:

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

That’s another on for my ‘do not use’ list. Thanks. 

Must be a long list! Expect every institution will cause someone some grief at some point. 

Bridlington1

RiojaDave said:

Cynergy Bank nightmare. Been with them since 2017. Now been trying to contact them for 6 days but they do not answer the phone and do not call back. I have been trying to transfer out part of a Cynergy bank ISA to another company. Cynergy have emailed me several times and told me to phone them to confirm the transfer, but they never answer the phone, they take five days to answer a secure message, and don't respond to emails at all. In the meantime, my cash is sitting in their rubbish interest account and I've had to take out some ISA funds as non-ISA cash to meet some financial commitments. This is total rubbish Customer Service and Cynergy should be avoided at all costs. How they can claim good service awards is beyond me........

For balance I've used Cynergy for a few years and never had any issues, they answer the phone to me and were quite helpful when I spoke to them a while back. 

As with any bank/building society if you're having issues I would just complain and see if you can get some money out of them as an apology 

Archerychick

allegro120 said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

Yes, you can have as many issues as you like simultaneously.

Yep I’ve been able to open the new issue last night and I have the previous issue with funds in. This has turned out very handy because I wasn’t enjoying a non true instant access account for funds over the £3k. 

chris_the_bee

Archerychick said:

allegro120 said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

Yes, you can have as many issues as you like simultaneously.

Yep I’ve been able to open the new issue last night and I have the previous issue with funds in. This has turned out very handy because I wasn’t enjoying a non true instant access account for funds over the £3k. 

Cahoot
Sunny Day Saver
I phoned & CS says you cant't have simultaneous issues.
They said the system will allow you to open multiples, but Santander could write informing you of a rule violation and requesting any duplicates to be closed.
The T's&C's state:-
You can have a maximum of two cahoot Sunny Day Saver accounts – one in your sole name and one that you hold jointly with someone else. 

friolento

chris_the_bee said:

Archerychick said:

allegro120 said:

BigBlueSky said:

Bridlington1 said:

@soulsaver

Cahoot Sunny Day Saver Issue 4 at 4.5% NLA

Replaced by Cahoot Sunny Day Saver (Issue 5) at 5% £3k max

Can you hold this in addition to a previous issue?  I hold the issue 1 @ 4.75%

Yes, you can have as many issues as you like simultaneously.

Yep I’ve been able to open the new issue last night and I have the previous issue with funds in. This has turned out very handy because I wasn’t enjoying a non true instant access account for funds over the £3k. 

Cahoot
Sunny Day Saver
I phoned & CS says you cant't have simultaneous issues.
They said the system will allow you to open multiples, but Santander could write informing you of a rule violation and requesting any duplicates to be closed.
The T's&C's state:-
You can have a maximum of two cahoot Sunny Day Saver accounts – one in your sole name and one that you hold jointly with someone else. 

You wouldn’t expect to get anything but the party line from CS.

Could we not phone Cahoot CS and wake sleeping dogs please😉

cwep2

chris_the_bee said:

Cahoot
Sunny Day Saver
I phoned & CS says you cant't have simultaneous issues.
They said the system will allow you to open multiples, but Santander could write informing you of a rule violation and requesting any duplicates to be closed.
The T's&C's state:-
You can have a maximum of two cahoot Sunny Day Saver accounts – one in your sole name and one that you hold jointly with someone else. 

Thanks for info - I guess I will open the new one at 5% as it's better than the 4.75% one I have, then fund the new one with both at £3k and wait for them to ask me to close the old one. 

ThePirates

I have 3 open now, 1 of each issue, without any problems