Halifax Reward current account

Motorhomers

BlueonBlue said:

Ring them up this time so some random adviser cant make up silly excuses and you can fight your corner verbally .

You didnt make a bank or money transfer if they argue that idiotic lie....you made debit card payments as per the terms and conds .

Whatever the outcome do this.

Put in a complaint ....which they will try to divert you from doing as they do not want complaints 
Make your complaint anyway no matter how nice or manipulative they become but do so nicely....as it will later work out in your favour ££.

Make sure you keep tabs on how long all your efforts take in minutes/hours to put things right when doing this.

Do it all when you are relaxed with time on your hands as it can take a hour .They will try and resolve your complaint on this first call with an hank you for your advice BlueonBluroffer and close the complaint .

Thank you for your sensible advice BlueonBlue.

As we are going away until the end of next week, I’ll not be able to phone /complain until late next week but will come back and advise the outcome. 

Nebulous2

ForumUser7 said:

Still not fixed - wonder how long it's going to be!

I was going to sit it out and see what happened -but I cracked today and paid in and out the £800 they said I was short. 

ForumUser7

Nebulous2 said:

ForumUser7 said:

Still not fixed - wonder how long it's going to be!

I was going to sit it out and see what happened -but I cracked today and paid in and out the £800 they said I was short. 

Wonder if it will update though with that £800

WillPS

Nebulous2 said:

ForumUser7 said:

Still not fixed - wonder how long it's going to be!

I was going to sit it out and see what happened -but I cracked today and paid in and out the £800 they said I was short. 

I'm not doing anything. My wife and I satisfied all the conditions on May 1st. I don't care what the tracker says, the payouts will happen one way or another.

Nebulous2

ForumUser7 said:

Nebulous2 said:

ForumUser7 said:

Still not fixed - wonder how long it's going to be!

I was going to sit it out and see what happened -but I cracked today and paid in and out the £800 they said I was short. 

Wonder if it will update though with that £800

I'm expecting it to. I paid in £1500 on the 1st which hasn't tracked, but then I paid in £700 on the 8th to pay my Barclaycard and it tracked okay. I think it was only the first few days that are missing... 

crumpet_man

WillPS said:

Nebulous2 said:

ForumUser7 said:

Still not fixed - wonder how long it's going to be!

I was going to sit it out and see what happened -but I cracked today and paid in and out the £800 they said I was short. 

I'm not doing anything. My wife and I satisfied all the conditions on May 1st. I don't care what the tracker says, the payouts will happen one way or another.

It will be interesting to see if the accounts with untracked transactions receive the £5 automatically.

I have decided it will be easier for me to do the transactions again than go through the route of complaining to Halifax.

Joe9090

I started a new thread on this yesterday not knowing this one existed.

From what I can gather the reward will now not be paid if any of the money comes from one account and is then transferred to another account.

So if you transfer money into your your account and then use your debit card to transfer to another saving account you will not now get the reward. 

 If you transfer any money into your reward account and then transfer it to another account it will not count to your reward.

Up until last month the above did not apply so they have changed the rules without telling anyone!

PloughmansLunch

Joe9090 said:

I started a new thread on this yesterday not knowing this one existed.

From what I can gather the reward will now not be paid if any of the money comes from one account and is then transferred to another account.

So if you transfer money into your your account and then use your debit card to transfer to another saving account you will not now get the reward. 

 If you transfer any money into your reward account and then transfer it to another account it will not count to your reward.

Up until last month the above did not apply so they have changed the rules without telling anyone!

Where are you gathering this from? I think it's just the occasional tracker hiccup to blame. I had £6400 paid in from an external source on 1st May, and £500 from my debit card into Chip on the same day. I withdrew this from Chip back to the Halifax account on the 7th but the tracker only shows this £500 + the £5 reward for fulfilling last month's criteria, therefore I think it's simply the tracker on the fritz rather than any T&C changes.

Joe9090

PloughmansLunch said:

Joe9090 said:

I started a new thread on this yesterday not knowing this one existed.

From what I can gather the reward will now not be paid if any of the money comes from one account and is then transferred to another account.

So if you transfer money into your your account and then use your debit card to transfer to another saving account you will not now get the reward. 

 If you transfer any money into your reward account and then transfer it to another account it will not count to your reward.

Up until last month the above did not apply so they have changed the rules without telling anyone!

Where are you gathering this from? I think it's just the occasional tracker hiccup to blame. I had £6400 paid in from an external source on 1st May, and £500 from my debit card into Chip on the same day. I withdrew this from Chip back to the Halifax account on the 7th but the tracker only shows this £500 + the £5 reward for fulfilling last month's criteria, therefore I think it's simply the tracker on the fritz rather than any T&C changes.

If you go into the app and go down to My Extras on the home page. Then open the Reward Extras and check whether you are on track .......If you are not check why you are not.

PloughmansLunch

Joe9090 said:

PloughmansLunch said:

Joe9090 said:

I started a new thread on this yesterday not knowing this one existed.

From what I can gather the reward will now not be paid if any of the money comes from one account and is then transferred to another account.

So if you transfer money into your your account and then use your debit card to transfer to another saving account you will not now get the reward. 

 If you transfer any money into your reward account and then transfer it to another account it will not count to your reward.

Up until last month the above did not apply so they have changed the rules without telling anyone!

Where are you gathering this from? I think it's just the occasional tracker hiccup to blame. I had £6400 paid in from an external source on 1st May, and £500 from my debit card into Chip on the same day. I withdrew this from Chip back to the Halifax account on the 7th but the tracker only shows this £500 + the £5 reward for fulfilling last month's criteria, therefore I think it's simply the tracker on the fritz rather than any T&C changes.

If you go into the app and go down to My Extras on the home page. Then open the Reward Extras and check whether you are on track .......If you are not check why you are not.

I wouldn't worry about it - I know I'm on track even if the Halifax tracker is currently crossing it's arms and disagreeing with me. It's done this before and still paid as usual the next month.