Fuse Energy, anybody with them?

Sea_Shell

https://forums.moneysavingexpert.com/discussion/comment/82081650#Comment_82081650

I'm going to treat the variable DD, like the credit card one.

They tell us what they're going to take, in advance.

We run a modest balance in our current account, so unlikely to ever get caught out by a big bill.

But then anyone here that "knows" me, knows I run a tight ship, financially 😉

Novice_investor101

I joined Fuse this week. My electricity meter has connected but I’m expecting the gas one never will as British Gas couldn’t get three different meters working in five years.

I like that it gives me a real time view of exactly what I’ve used in the app. Electricity via the smart readings & gas by me putting my own reading in. I used to have to have a spreadsheet to track what I was spending in winter with BG because I’ve never had a working IHD & their app was woeful. & they only billed every three months.

This also means I can top up the account in winter if I want to so I’m not worrying if I can afford to run the heating a bit extra in cold snaps. I feel better having prepaid it than thinking I’ll need to budget for it after the fact.

My monthly DD with British Gas was £100pm so I’ll be putting any change from that in summer into a savings account to then use over winter.

CRAIGEMMA

https://forums.moneysavingexpert.com/discussion/comment/82081650#Comment_82081650

Really weird after I wrote that i opened a jar in my bank called energy lol then came back to see this

CRAIGEMMA

https://forums.moneysavingexpert.com/discussion/comment/82081677#Comment_82081677

My statement is quite simple it shows opening reading (remote) closing reading (remote) total kw used x daily rate then below it x days x standing charge.

Every month ive checked the remote closing reading its been 100% accurate i fact it has a chart as well that shows each moment its took a reading and if its passed or not with a green square

brewerdave

I'm rapidly approaching the 49 day window to the end of ,what proved to be very good, fix with Fuse. Has anybody in a similar position, managed to get a personal follow up offer from Fuse ?

tlcgrantham

My gas fix ends 20/09/2026 so in same position as yourself. I’ve not had a follow up offer yet but will contact Fuse next week to see what they will allow. For example can we sign up for a switch now that will not start till the current fix ends?

double_dutchy

My fix with Fuse was due to end on 23rd July (electric only). I asked them in June (via chat) if I could sign up to a tariff to start when the current fix ends - this was the reply:

"At Fuse tariff changes cannot be scheduled for a future date and current offers cannot be reserved or locked in. Any new tariff you select will always take effect the next day".

They didn't offer me any specific tariff, just advised me to choose from the tariffs generally available. I chose a new fixed tariff in early July - happily for me it's better than any electricity tariff now available (from Fuse)

gpman

https://forums.moneysavingexpert.com/discussion/comment/82084978#Comment_82084978

Thank you for sharing that information.

I think you meant kWh rather than kW, but not to worry.

Anyway, either I have completely misunderstood you, or you appear to have missed out the detail of how of Fuse Energy get from gas meter readings to kWh, as gas meters do not record kWh, but rather volume of gas consumed.

Let's call that Q3 for ease of reference.

i.e.
Q3. How do Fuse Energy actually calculate (according to them) your gas consumption in kWh from the volume meter readings they have?

If you know the answer to that question, you should understand the relevance of Q1 I posed earlier.

In regards the meter readings recorded, I absolutely agree with you that, in my experience, they do record these accurately. In my case, not having a smart meter, they have always used the meter readings I supplied them. It was more their ability or otherwise to accurately subtract one from t'other that I was alluding to.

e.g.
Opening Read · 12071 m3
Closing Read · 12114 m3
Usage: 42.946 m3

gpman

https://forums.moneysavingexpert.com/discussion/comment/82085821#Comment_82085821

The reply you were provided appears to have been contradictory to their own terms and conditions:

1. Fixed Rate Tariff Contracts
   When your Fixed Rate Tariff ends, unless you choose to move onto a new Fixed Rate Tariff, or onto a Variable Rate Tariff, subject to availability at our discretion, we will automatically transfer you a Variable Rate Tariff. If you move onto a new Fixed Rate Tariff when your previous Fixed Rate Tariff ends, we'll start a new Contract based on the new Fixed Rate Tariff on the date the old one ends.

source: https://www.fuseenergy.com/legal/energy-supply-terms-and-conditions

Perhaps you were asking too far in advance? On a similar note, when applying to switch to Fuse Energy (as opposed to being an existing customer transferring to a new tariff), you can delay the start date by up to 28 days. thereby locking in the tariff offered. Many, if not all, suppliers do something similar.

double_dutchy

I don't see any contradiction there. Unless I'm missing something then that excerpt doesn't say you can schedule the start of a fixed rate for a future date?

When I asked the question I was within the 49 day period