Rejecting new car due to dealer misfuel

sheslookinhot

You have been let down by the dealer and the manufacturer. I would be rejecting the car and buying a different make from another dealer.

99iainb

born_again said:

99iainb said:

That all sounds very civilised and amicable, which manufacturer was this? Unfortunately it's been made quite clear to me when I initially told my dealer that I had a problem with the car, that they were not going to take any responsibility for it and quickly batted me off to Hyundai UK... the next thing they're probably going to try and do is use the fuel analysis that I had to pay for against me, that'll be fun when they do!

Dealer will pass you to Hyundai on the warranty. But under CRA as you purchased from them (they will be a franchised dealer) They can not duck out of the rejection.

Sorry but what is the £1,250 for?

The £1,250 is what I've had to pay out to get the car back on the road (due to mis-fuel not being covered by warranty) and to prove there was no diesel in the fuel as originally diagnosed

born_again

As it has been proven it is not a mis fuel. Ask Hyundai to pay up. If they refuses then letter before action & take Hyundai to court to recover the cost.

cw8825

is there anyone who has diagnosed the actual fault?
And is that fault covered by warranty?

99iainb

cw8825 said:

is there anyone who has diagnosed the actual fault?
And is that fault covered by warranty?

Well, the "fault" was a (blown seal ring?) Fuel injector, the repairing dealer said this was caused by diesel being in the fuel system, which I have now proven it wasn't, they said mis-fuels weren't covered under warranty, so now I assume it should be covered by warranty

Ganga

99iainb said:

cw8825 said:

is there anyone who has diagnosed the actual fault?
And is that fault covered by warranty?

Well, the "fault" was a (blown seal ring?) Fuel injector, the repairing dealer said this was caused by diesel being in the fuel system, which I have now proven it wasn't, they said mis-fuels weren't covered under warranty, so now I assume it should be covered by warranty

Did the engineers who stated that it was diesel in the fuel system actually put this in writing ? if so you now have the written evidence that this was not so ,stuff the cost even if i had to borrow the money of a family member or a friend i would be straight down to the solicitors and drag Hyundai thru the courts ,would look good on the tv or in the paper.  

HillStreetBlues

It's the dealer that should be billed the £1250.
They required proof that you did not cause the damage, you spent £1250 on supplying that proof, so they are liable for that cost.
They could have avoided that cost by just letting you return it without the extra expense.

99iainb

Ganga said:

99iainb said:

cw8825 said:

is there anyone who has diagnosed the actual fault?
And is that fault covered by warranty?

Well, the "fault" was a (blown seal ring?) Fuel injector, the repairing dealer said this was caused by diesel being in the fuel system, which I have now proven it wasn't, they said mis-fuels weren't covered under warranty, so now I assume it should be covered by warranty

Did the engineers who stated that it was diesel in the fuel system actually put this in writing ? if so you now have the written evidence that this was not so ,stuff the cost even if i had to borrow the money of a family member or a friend i would be straight down to the solicitors and drag Hyundai thru the courts ,would look good on the tv or in the paper.  

Not quite... in the video they sent me they said "fuel contamination", they verbally followed this up by stating diesel... in fact when I was down there on Monday they were still saying it smelled like diesel, even with the fuel analysis report sat in front of them!! What I do have is a summary of Hyundai UK's "investigation", that they emailed me,  in which they state they were told by the repairing dealer that the fuel had diesel in it

99iainb

HillStreetBlues said:

It's the dealer that should be billed the £1250.
They required proof that you did not cause the damage, you spent £1250 on supplying that proof, so they are liable for that cost.
They could have avoided that cost by just letting you return it without the extra expense.

I don't really care who refunds me tbh as long as somebody does, I've emailed Hyundai UK and told them they need to sort it out between themselves. They could easily have avoided any of this with a correct root cause fault analysis... or even sending the fuel sample for analysis themselves. The actual proof cost me £250, the other £1k was on repairs, fuel system flush (which wasn't even needed) replacement plugs and fuel injector

99iainb

sheslookinhot said:

You have been let down by the dealer and the manufacturer. I would be rejecting the car and buying a different make from another dealer.

It's a tricky one because there wasn't really anything else that took my fancy and I got this with a really good deal, about £4.5k below list... it's just a shame it's a bag of crap   

I could demand a replacement but that means another 4/5 month wait. First things first I just want to get my £1,250 back