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Rejecting new car due to dealer misfuel

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  • 99iainb
    99iainb Posts: 95 Forumite
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    edited 14 February at 9:48AM
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    rigolith said:
    What happened to the rejection option? If the OP didn't misfuel it, it's a defect present from new. Refund or replacement vehicle.
    The rejection option is still there, technically I have rejected the car within the 30 days as set out in the Consumer Rights Act it's just that I've elected to not entirely follow through on it yet until the full facts have been established. Rightly or wrongly I'm more inclined to keep the car now, especially as I now know it's not had diesel swilling around through the system, the water traces shown in the sample analysis were surely due to either natural causes, the attempted AA repair during the pouring rain or post drainage contamination as there has not been a single report of any fuel contamination from the fuel station I filled up in.

    The thing is this is the car I chose, for a number of reasons, it may not have been everybody's choice but it was mine as it ticked the most boxes for me. If it can be settled amicably in my favour, I'm not sure I'm up for a prolonged fight... if it cannot be settled then that will be the only option I am left with, as I have said before I refuse to accept a new car without it's full warranty in tact and currently being £1,250 down.

  • 99iainb
    99iainb Posts: 95 Forumite
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    ComicGeek said:
    One of those cases where publicity would help to move things forward quicker. Negative posts on social media are dealt with quicker than emails/phone calls - shouldn't be the case, but that's the modern world.
    You're spot on there! And don't worry when all of the facts have been established and this case is closed, all parties will be named and shamed (or praised) on social media and review sites... until then I shall keep my counsel.
  • sevenhills
    sevenhills Posts: 5,938 Forumite
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    99iainb said:

    I've just sent an email off to Hyundai UK demanding that I be reimbursed my expenses and the warranty re-instated now it has been proven that no Diesel was found as had originally been diagnosed, I've thrown a few other threats in there, so hopefully they'll see reason and realise we've all been let down by the repairing dealer with their mis-diagnosis.
    Perhaps it would be better to ask for £xxx value upgrade and make it a positive story?

  • 99iainb
    99iainb Posts: 95 Forumite
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    99iainb said:

    I've just sent an email off to Hyundai UK demanding that I be reimbursed my expenses and the warranty re-instated now it has been proven that no Diesel was found as had originally been diagnosed, I've thrown a few other threats in there, so hopefully they'll see reason and realise we've all been let down by the repairing dealer with their mis-diagnosis.
    Perhaps it would be better to ask for £xxx value upgrade and make it a positive story?

    I'll maybe look at that once this case has been settled, to be honest I just want my money and warranty back now. Maybe that's something I could pursue with Trading Standards and the Motor Ombudsman once I'm at least back in a neutral position with the car.
  • born_again
    born_again Posts: 15,413 Forumite
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    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    Life in the slow lane
  • 99iainb
    99iainb Posts: 95 Forumite
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    edited 14 February at 4:30PM
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    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
  • DE_612183
    DE_612183 Posts: 2,220 Forumite
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    99iainb said:
    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
    99iainb said:
    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
    A few years ago I took a car back to the franchise dealer - gave them the keys and said I was rejecting the car. I filmed myself doing it as well so they couldn't say that's what happened. The receptionist was very polite and gave me a receipt.
  • 99iainb
    99iainb Posts: 95 Forumite
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    DE_612183 said:
    99iainb said:
    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
    99iainb said:
    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
    A few years ago I took a car back to the franchise dealer - gave them the keys and said I was rejecting the car. I filmed myself doing it as well so they couldn't say that's what happened. The receptionist was very polite and gave me a receipt.
    That all sounds very civilised and amicable, which manufacturer was this? Unfortunately it's been made quite clear to me when I initially told my dealer that I had a problem with the car, that they were not going to take any responsibility for it and quickly batted me off to Hyundai UK... the next thing they're probably going to try and do is use the fuel analysis that I had to pay for against me, that'll be fun when they do!
  • DE_612183
    DE_612183 Posts: 2,220 Forumite
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    99iainb said:
    DE_612183 said:
    99iainb said:
    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
    99iainb said:
    TBH, trading standards will not be interested. 

    I would simply reject & as you like the car go & buy another.
    If it was as simply simple as rejecting it I would simply reject it... unfortunately in real life it ain't all it's set out to be in the CRA... there's also the matter of getting my £1,250 back. It's not like taking a duff telly back to Curry's, although in theory it should be
    A few years ago I took a car back to the franchise dealer - gave them the keys and said I was rejecting the car. I filmed myself doing it as well so they couldn't say that's what happened. The receptionist was very polite and gave me a receipt.
    That all sounds very civilised and amicable, which manufacturer was this? Unfortunately it's been made quite clear to me when I initially told my dealer that I had a problem with the car, that they were not going to take any responsibility for it and quickly batted me off to Hyundai UK... the next thing they're probably going to try and do is use the fuel analysis that I had to pay for against me, that'll be fun when they do!
    The car make was Ford - the franchise is no longer one that is trading.

    I think it depends more on the franchise than the actual car manufacturer...
  • born_again
    born_again Posts: 15,413 Forumite
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    99iainb said:

    That all sounds very civilised and amicable, which manufacturer was this? Unfortunately it's been made quite clear to me when I initially told my dealer that I had a problem with the car, that they were not going to take any responsibility for it and quickly batted me off to Hyundai UK... the next thing they're probably going to try and do is use the fuel analysis that I had to pay for against me, that'll be fun when they do!
    Dealer will pass you to Hyundai on the warranty. But under CRA as you purchased from them (they will be a franchised dealer) They can not duck out of the rejection.

    Sorry but what is the £1,250 for?
    Life in the slow lane
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