Rejecting new car due to dealer misfuel

[Deleted User]

You could say to the dealer that you either want a new car of the same model, or a refund. The worst they could do is call your bluff.

Stateofart

Got to say, if your car did 200 miles with a bit of diesel in it, it's probably not the diesel that affected it.  If you properly mis-fuel a car (like I did) you know about it straight away.  If you accidently put a little in, it's diluted but a tank of the usual stuff.  I think this engine didn't fail due to misfuel.

99iainb

Stateofart said:

Got to say, if your car did 200 miles with a bit of diesel in it, it's probably not the diesel that affected it.  If you properly mis-fuel a car (like I did) you know about it straight away.  If you accidently put a little in, it's diluted but a tank of the usual stuff.  I think this engine didn't fail due to misfuel.

That's correct, I established that last week with the return of the fuel analysis from the lab, no diesel was found to be in the sample. I've written to all parties concerned but am yet to receive a reply from any of them except for Morrisons, who have been excellent and eager to help whenever I've asked them to do anything. 

MeteredOut

99iainb I've just read through this whole thread - its quite a page turner!

Good luck with your ongoing battle with the dealer/Hyundai - its shocking how these companies just try to fob people off.

sevenhills

99iainb said:

Stateofart said:

Got to say, if your car did 200 miles with a bit of diesel in it, it's probably not the diesel that affected it.  If you properly mis-fuel a car (like I did) you know about it straight away.  If you accidently put a little in, it's diluted but a tank of the usual stuff.  I think this engine didn't fail due to misfuel.

That's correct, I established that last week with the return of the fuel analysis from the lab, no diesel was found to be in the sample. I've written to all parties concerned but am yet to receive a reply from any of them except for Morrisons, who have been excellent and eager to help whenever I've asked them to do anything. 

They are taking their time, unless you use snail mail?

Ganga

One thing you could do if you are up for it.
Stand outside the Hyundai dealer with a large sign on a stick ,like any other protester saying some thing like " BUY A CAR FROM THESE AND GET RIPPED OFF " they might call the police but if you get some one to notify the local press and local tv they will not want the bad publicity ,might work in your favour.

99iainb

MeteredOut said:

99iainb I've just read through this whole thread - its quite a page turner!

Good luck with your ongoing battle with the dealer/Hyundai - its shocking how these companies just try to fob people off.

Thanks... just wait until the movie comes out, it'll be a comedy horror!

99iainb

sevenhills said:

99iainb said:

Stateofart said:

Got to say, if your car did 200 miles with a bit of diesel in it, it's probably not the diesel that affected it.  If you properly mis-fuel a car (like I did) you know about it straight away.  If you accidently put a little in, it's diluted but a tank of the usual stuff.  I think this engine didn't fail due to misfuel.

That's correct, I established that last week with the return of the fuel analysis from the lab, no diesel was found to be in the sample. I've written to all parties concerned but am yet to receive a reply from any of them except for Morrisons, who have been excellent and eager to help whenever I've asked them to do anything. 

They are taking their time, unless you use snail mail?

Email... it'll be a week tomorrow since I emailed everybody and no reply form Hyundai UK or the repairing dealer. I've emailed them separately, maybe time to include them all on an email as one final attempt to get things moving... or even just being acknowledged would be a start!

99iainb

Ganga said:

One thing you could do if you are up for it.
Stand outside the Hyundai dealer with a large sign on a stick ,like any other protester saying some thing like " BUY A CAR FROM THESE AND GET RIPPED OFF " they might call the police but if you get some one to notify the local press and local tv they will not want the bad publicity ,might work in your favour.

Believe me it has crossed my mind... the thing is the dealership where I bought it from is 90 miles from where I live and to be fair to them, although they sold me the car it's the repairing dealer that has really let me down with their misdiagnosis along with Hyundai for building a car with a fault... there are 2 Hyundai dealerships local to me, if I'd just chosen it to be returned to the other one by the AA, I probably wouldn't be going through all this and it would have been a simple warranty repair.

It's still an option though, I'm just waiting for Morrisons to come back to me with their thoughts on the fuel lab report, I'm expecting them to say the fuel is good in their opinion and there have been no other contamination reports, that puts the ball firmly back in Hyundai's court

m0bov

OP should be doing an LBA and going the court route, they will just string you along as long as possible.