Rejecting new car due to dealer misfuel

99iainb

Well, obviously nobody really thought it'd all be settled in a few days. The repairing dealer has just completely blanked me and I shall be delivering an LBA to them tomorrow and today I have heard back from the dealership where I bought the wretched car from, not accepting my rejection with the following:

"REDACTED"

And there you have it, why on earth they've opened a case with Trading Standards  is beyond me! I thought it was for the consumer to complain about the retailer, not the other way around.

So... does anybody know a good solicitor?

sevenhills

99iainb said:

Well, obviously nobody really thought it'd all be settled in a few days. The repairing dealer has just completely blanked me and I shall be delivering an LBA to them tomorrow and today I have heard back from the dealership where I bought the wretched car from, not accepting my rejection with the following:
 

I haven't followed all of this thread, but when you say the "repairing dealer", do you mean the dealer that sold you the car?

With all the ******, I am not sure who you should be dealing with, the retailer or the manufacturer.

99iainb

sevenhills said:

99iainb said:

Well, obviously nobody really thought it'd all be settled in a few days. The repairing dealer has just completely blanked me and I shall be delivering an LBA to them tomorrow and today I have heard back from the dealership where I bought the wretched car from, not accepting my rejection with the following:
 

I haven't followed all of this thread, but when you say the "repairing dealer", do you mean the dealer that sold you the car?

With all the ******, I am not sure who you should be dealing with, the retailer or the manufacturer.

This is the response from the dealer where I bought the car from, the repairing dealer is not referenced at all in this correspondence. That's what has complicated things. When my car broke down I had it returned to my local dealer as the dealer I bought it from is some 90 miles away from where I live. They were the dealership that stated a mis-fuel and even though it has now been proven it wasn't are refusing to communicate with me. The manufacturer is also refusing to respond. 

[Deleted User]

Sadly it looks like legal action is your only option at this point.

marlot

I agree, legal action is required.  Hopefully you have the legal expenses cover on your insurance.

I'm sure quite a few people following your tale have decided to never buy another Hyundai.  I'm one of them.

A fault on a new car can happen, but the sad tale of events you've been through is truly dire.

LightFlare

there was a news article recently about a Morrisons and contaminated fuel.
I’m not sure I would accept a “not us guv” from them - especially if any testing did reveal contamination 

Goudy

LightFlare said:

there was a news article recently about a Morrisons and contaminated fuel.
I’m not sure I would accept a “not us guv” from them - especially if any testing did reveal contamination 

I read that too. Bristol rings a bell.

LightFlare

Goudy said:

LightFlare said:

there was a news article recently about a Morrisons and contaminated fuel.
I’m not sure I would accept a “not us guv” from them - especially if any testing did reveal contamination 

I read that too. Bristol rings a bell.

Indeed it was :

https://www.bristolpost.co.uk/news/bristol-news/morrisons-petrol-station-investigating-after-9112102

Although it was mid_Feb -- it shows at least they have some "history"

It reads as though the contamination was quite severe though as reports of multiple vehicle breakdowns not far from there,

sevenhills

[Deleted User] said:

Sadly it looks like legal action is your only option at this point.

What reason is the car dealer not accepting responsibility for the repair, since a misfuel seems to have been ruled out?

Stubod

...seems totally unreasonable on behalf of Hyundai. Keeping fingers crossed that you win and give them a right royal screwing...