Rejecting new car due to dealer misfuel

99iainb

Yes indeed it was The Telegraph what done it! And in particular Katie Morley as without her intervention I would probably be starting court proceedings on Monday. As soon as she contacted them they buckled.

It should never have got to that stage of course, as if Hyundai actually cared about their customers as much as they want to be seen to be caring for their customers this could have all been wrapped up weeks ago, but they dug their heels in and refused to accept any responsibility. I'm pretty sure there was no fuel contamination and that the water that was found in there was due to post extraction contamination. 

So I'm back to the position i was in the day before i broke down only with much higher blood pressure! I've bought RAC Motor Legal Protection for the year just in case there are any shenanigans in the future. 

It's not quite over yet with Hyundai though as the 3 year service plan for £299 that they were offering me when i was buying the car has not yet been offered to me but instead a 3 year service plan costing £660... will it never end? 

Alfrescodave

As with many others,I've been following your "battle" and eagerly awaited the next installment.   Well done !!!

Just one question, who will be playing you in the film version  - Tom Hanks or Toby Jones ?

99iainb

Dwayne "The Rock" Johnson 

I can't thank the people on here enough for all of their advice, if this had happened pre-internet I'd have stood no chance!

It's a shame it got so far, but that wasn't of my choosing, you reap what you sow I guess. 

[Deleted User]

So in summary, you kept the car and got Hyundai to honour the warranty for the full term. The garage that charged you gave you a refund.

Aren't you worried that Hyundai will blame future failures on this and not honour the warranty?

99iainb

[Deleted User] said:

So in summary, you kept the car and got Hyundai to honour the warranty for the full term. The garage that charged you gave you a refund.

Aren't you worried that Hyundai will blame future failures on this and not honour the warranty?

Personally I wouldn't trust them as far as I could throw them now. But I do have an email from a manager at Hyundai UK saying the full warranty is unaffected. If there are any problems in the future I've taken out RAC legal protection, so I'll just kick it over to them to have the scrap. 

If it was easy as sending the car back I'd do it in a heartbeat, but I've had enough now. The law says it should be but in reality we all know things are very different. 

baser999

99iainb said:

Dwayne "The Rock" Johnson 

I can't thank the people on here enough for all of their advice, if this had happened pre-internet I'd have stood no chance!

It's a shame it got so far, but that wasn't of my choosing, you reap what you sow I guess. 

He’s so wide he’d never fit the average Hyundai 😂

baser999

booneruk said:

I've just read a story in the Telegraph that's very, very similar to OP's story. In fact, I'm pretty sure it is the same story (not sure if I should post the link)

Just about to say the same 👍

99iainb

Just a final comment for anybody that has come to this after the event.

I finally heard back from the motoring ombudsman, the body funded buy the motor industry, who most people I spoke to urged me to go through to settle my dispute... and surprise, surprise they just weren't interested in investigating my case at all.

I've been contacted by Trading Standards who asked me for a few more details but I don't expect anything to happen on that front.

So, really, the point is if you're urged to go down the motoring ombudsman route to settle your dispute... don't bother!

sheslookinhot

I’ve no doubt that they are funded by the very organisations/businesses that they are “supposed” to hold to account.