ACER computers . avoid like the plague

espresso

Yes keep bumping this

Thread if only to show
What
An idiot you are posting
This spam, Nothing wrong with Acers, you seem to outnumbered!

:rolleyes:

computerwoman

espresso wrote: »

Yes keep bumping this

Thread if only to show
What
An idiot you are posting
This spam, Nothing wrong with Acers, you seem to outnumbered!

:rolleyes:

lol...acer are great....up the acer front:rotfl::rotfl::rotfl:

mostly

espresso wrote: »

Yes keep bumping this

Thread if only to show
What
An idiot you are posting
This spam, Nothing wrong with Acers, you seem to outnumbered!

:rolleyes:

Excellent work, could use that on most of the threads on this board.

Lorian

My acer is excellent value for money. I'd buy it again.

cazziebo

My two daughters both got Acers for Christmas 06 - neither lasted longer than six months. One had so little use because of the problems. Too much of a coincidence I think...

kitekat

My Acer laptop was barely a month old when i had to send it back for repair,it needed a whole new motherboard,and i found the customer service at Acer non existant.

HugoSP

epz wrote: »

from reading the link it seems the op must have dropped or seriously damaged the thing to need a new keyboard, screen, mobo and psu. you can hardly fault acer build quality if you play football with the thing.

regarding the repair service, well if you need that much done it cheaper just to get a new laptop.

To be fair to the OP you can get 'Friday afternoon' versions of anything. We had similar problems with that Advent 7039 before it was finally written off. What didn't help though was when it was returned after being repaired and had another fault when it came back. By this time I had lost confidence in the machine and was only too pleased to be able to get it written off and have them finance a new one for me.

Having said that I know I was in the minority with Advent. My experiences wouldn't stop me buying another.

We currently have one HP and one compaq (same co) laptop and a Patriot desktop, all purchased from PC World. We have found their customer service lacking on more than one occasion but the deals the have offered us for these machines at the time were quite tidy. We were a somewhat captive market with the last purchase as we had PC World vouchers, but the deal was as good as we could get anywhere else.

Blacksheep1979

wouldn't reccomend advent either - but acer are pretty poor on build quality. They spank all the cash into ramming as much branded stuff that people will have heard of into the box to bother with build quality.

sco0ter

If you want to go into after sales service then there are plenty of large organizations that have a bad rep..

But what you must do is take how many it is in the grand scheme of things....

If acer sell twice as many units as gericom and have twice as many complaints they are still on equal terms... Unless there is overall sales to complaints ratios to be read then its a bit pointless trying to say that because they have had more complaints they must be bad...

I for one have had good experiences with after sales with ACER.

trets77

but i don,t see ex employees of Apple ,HP , Dell or Sony blowing the whistle on their companys .

here are some examples of what ex employees ( there are loads who have posted ) say

Acer have been taken to court before by dissatisfied customers - and they lost twice, had to pay a hefty amount of compensation - and I can now reveal why parts are never available, for all of you who are wondering.

No, the parts are not coming from outer space - Esplex don't pay their suppliers on time. This means - no payment. No payment means - no parts! No parts to fix your machines! It seems they like making money out of your many phone calls but don't want to buy those parts. They don't like replacing either trust me on that one! They want people to disappear into oblivion with their machine unrepaired

Every retailer in Plymouth except Argos won't retail Acer products, although the Acer call centre is in Plympton! Why might that be, I wonder.

You are right about Esplex being "the world's biggest fibbers", but it's probably their computer more than them. When we took calls from dissatisfied customers, we could only tell them that the computer was telling us there was an ETA of 1-2 weeks. Staff at Esplex are also very, very restricted on what they can and can't do - generally they're not allowed to appear too willing to replace PCs if parts aren't available, and they're not allowed to offer you any compensation apart from saying sorry! If they did, they wouldn't stay there too long ....

It would appear from the number of ex-employees springing up on this forum and other forums (two of whom were my trainers when I joined in Nov 05) that Esplex cannot keep their staff, for whatever the reasons may be. Mike - I know who you are, all I will say is, I work in a much better company now, am still in Plymouth. Hope you're working for a better company now too! Ex Esplex-employee - I have a feeling I know who you are, but I didn't know that Mel didn't check into things, as you say. I know who the "faithdefender" on pcreview forum is, it's obvious to me! Just for anyone who isn't connected to Plymouth or Esplex staff, Esplex always advertise positions - each week - I think that will tell you something about how they treat their staff and how organised and customer-focused they are.

I am not normally one to speak ill of my past employers however I left with a good employment recorded to join a real reputable compnay that cares about its customers and values its staff, of which Acer and Esplex do not.

Well I can certainly agree with you all. I left Esplex becuase the money was not worth all the problems that I had to deal with from unhappy customers and their faulty Acer products. Time after time the technical department couldn't give a toss about your computer or laptop. I even know of a technician who purposely twisted a dvd drive so that it would malfunction shortly after the customer received it back, all because the customer had pressed Esplex through their escalations department for an ETA for the return of his notebook, and he wasn't the only one who purposely damaged customers property because they had complained.

Take lightly what Mel in the escalations department will offer you as 7 times out 10 she doensn't even bother look in to any problems that you may have. If you read this Mel sorry we did have a good working relationship but your work ethics are outrageous and unproffesional.

I hope that all of Acers existing customers have their problems resolved promptly and that any new prospective customers choose an alternative manufacturer

As a current employee of Esplex, I can tell you that if you send your unit in, its a gamble. There are some engineers (myself included) that will really take care of your machine, ensure that the fault is fixed and that it is fully operational before being returned to yourself. There are other engineers that simply botch the job together just to get their production numbers up as we all have targets to stick to. Then, of course, there are the newbies who don't know much about our products or faults at all. These are the worst, they only get about 2 days "training" before being let loose on customers machines, unchecked and unsupervised. As I said its a gamble as to how professionally your machine will be repaired. As to the "Awaiting Spares" status, this is quite common as our stock department don't realise how many machines come in each day and we often run out of motherboards and DVD drives.

I currently work for Infoteam (esplex)
I have to say that there are many people who work there that havent got a clue what they are doing !!!
Ive worked there for nearly 2 years now and the place is absolutely diabolical.
Wages are very, very poor and the place is an absolute oven even though we have been promised many times before that air conditioning will be installed.
It is a horrible place to work with the new management coming in and making lots of changes. (making everyone unhappy in the process)
I think this is distracting alot of engineers from doing a good repair instead of rushing it and making silly mistakes which they then try and bodge.
DONT BUY AN ACER LAPTOP. THEY ARE ABSOLUTE SH*T !!!!

if i had have known all this i would never have purchased from ACER given other makers are about the same price ,
it's up to you in the end all i'm doing is provivding you with info i wish i had beforeb being messed around and dismissed for 10 weeks .
by the way i,m to purchase a new laptop today , do you think ACER will be seeing the refund the begrudgingly gave me back:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: