Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

HHUK

traceyaj said:

Sorry if this has been covered previously but i do not have any photo ID . Only a bus pass and an expired passport. Has anyone proved ID in the branch and still received the bonus? 

Here is the list of their requirements. A UK government benefit entitlement (excluding Universal Credit) letter from last 12 months or an HMRC letter from the last 12 months would appear to be acceptable proof of ID. I'd suggest booking an appointment in a branch as soon as possible, so as not to miss the boat before the switch offer is withdrawn, and ask them to confirm whether the evidence you can show is satisfactory from their point of view.

https://www.barclays.co.uk/current-accounts/what-do-i-need-to-open-a-bank-account/#:~:text=need to bring.-,Proof of identity,paper driving licence (full only)

I needed to go to the branch because of a technical issue, and the employee was very helpful. She assisted me with the completion of my application on my (Android) app. The fact you visit the branch with evidence of ID won't of itself affect your qualification for the switch bonus, but remember to have your fully charged device with you.

Shedman

Shedman said:

explorerm said:

Also I just received a notification from the Barclays app saying they have have completed their checks and to open the app to continue my application !??

My wife got the same message this morning @03.26am

She had failed the ID check when setting up the app nearly 2 weeks ago and so has had to make an appointment to go into branch to do the ID and has the appointment tomorrow (actually the 2nd appointment as when we went to the first one last week at our nearest Barclays hub the only member of staff there said she hadn't had the training to do ID Checks and didn't have access to the right bit of the system...pretty basic stuff you would have thought!).   

Anyway when that message came up we thought great no need to trapse 10 miles tomorrow.  But logging onto the app she still gets the same "we cannot verify your ID" message so still can't progress.  So absolutely no idea why they sent the notification this morning as clearly they haven't completed checks and cleared her ID.  

So we will still have to go to the branch appointment tomorrow and hope it gets sorted then 

Well that was another wasted journey this morning as yet again the staff member at the different local hub didn't have the right level to do ID checks despite being assured at the previous appointment that the staff at the hub we went to today did have the right levels.  Frustrating and very annoying. Feel like she should raise a complaint about the misinformation and inability of local hubs to perform what I would say was a fairly basic procedure, but not sure whether that has any bearing with Barclays when not actually yet a customer.

She's now uninstalled the app from her phone and then tried installing the app and going through ID process on a different device (iPad), as others seemed to have had success doing that, but sadly she still failed.  It now means having to travel to one of the main branches over 20 miles away if we can be bothered which I'm not sure we can.  Worse account opening process we've encountered out of a considerable number.

Durban

Largs said:

Maple08 said:

I'll be using Ulster and then PayPal and MoneyBox for the direct debits. I'm hoping these work for the switch.

I also don't think Ulster will show me an active DD until it goes out because I don't think it did for RBS, so the same system is probably in place. 

Hi, I am the same as you Ulster/Moneybox and PayPal.  You don't see the Direct Debits until paid but the new bank will get a list fine.

I’m not hopeful now 

I opened the account and initiated the switch from Ulster with no problems. Switch is due around the 20th. 

I had set up 2 DD with Ulster that are not showing on my Ulster account ( which I understand from these threads is normal ). They are , however, showing in my 2 credit card accounts as Ulster being the new DD

I received a letter from Barclays today stating that my switch was going ahead and listed regular payments from Ulster as well as DD’s
No DD’s were shown and it says if none are listed they were unable to set them up on their systems so that is going to disqualify me from receiving the bonus 

The letter goes onto say that if any payments or DD’s are missing to contact them as soon as possible and gives a telephone number to phone 

I phoned the number and it is no longer on use 
I phoned the alternative number and it tells me to send a message in the app. My app at the moment has no facility whatsoever to send a message. I am guessing that this is because my app is only in the 3rd day and full functionality is not available until the 4th day apparently, if you’re lucky.  Good job that I read these threads and haven’t put the full £800 in yet to have it stuck there for at least 4 days 

i then tried to phone again. Got cut off. Phoned again , stuck in a queue. I have given up 

I have done many switches with no issues at all before 

What a palava and what a terrible shop front for Barclays. 

miller

Has anyone who has completed a switch had emails about starting a swtich? I've had 2 since my switch completed.

traceyaj

HHUK said:

traceyaj said:

Sorry if this has been covered previously but i do not have any photo ID . Only a bus pass and an expired passport. Has anyone proved ID in the branch and still received the bonus? 

Here is the list of their requirements. A UK government benefit entitlement (excluding Universal Credit) letter from last 12 months or an HMRC letter from the last 12 months would appear to be acceptable proof of ID. I'd suggest booking an appointment in a branch as soon as possible, so as not to miss the boat before the switch offer is withdrawn, and ask them to confirm whether the evidence you can show is satisfactory from their point of view.

https://www.barclays.co.uk/current-accounts/what-do-i-need-to-open-a-bank-account/#:~:text=need to bring.-,Proof of identity,paper driving licence (full only)

I needed to go to the branch because of a technical issue, and the employee was very helpful. She assisted me with the completion of my application on my (Android) app. The fact you visit the branch with evidence of ID won't of itself affect your qualification for the switch bonus, but remember to have your fully charged device with you.

Thank you for the advice, it is well worth a try. I contacted Barclays help by the former "twitter" but the sticking point is the lack of photo ID (passport or driving licence). Can I please ask if you had the necessary  photo ID with you at the appointment?  

federer

very confusing and i have read lots of pages. I closed my barclays bank account in 2022 in a switch to another bank. i believe I am now eligible for the switch offer ?

I have an active DD at the bank which includes ebay, ebay only take any money if theres a refund owed and took the last payment in August 2023, is this included as a valid dd ?

Thanks for your help, still have to get my head around how blue rewards works

HHUK

traceyaj said:

Thank you for the advice, it is well worth a try. I contacted Barclays help by the former "twitter" but the sticking point is the lack of photo ID (passport or driving licence). Can I please ask if you had the necessary  photo ID with you at the appointment?  

You're very welcome.

Yes I had both my driving licence and passport with me. I can't remember exactly why now, but the employee took my photo again on her tablet. Maybe try the number in the link - 0345 734 5345 - and see if they can arrange an in-branch appointment and offer some further guidance?

Good luck.

federer

tried opening money box dd and looks like they want ID, its on hold.....anyone else had that

masonic

Durban said:

Largs said:

Maple08 said:

I'll be using Ulster and then PayPal and MoneyBox for the direct debits. I'm hoping these work for the switch.

I also don't think Ulster will show me an active DD until it goes out because I don't think it did for RBS, so the same system is probably in place. 

Hi, I am the same as you Ulster/Moneybox and PayPal.  You don't see the Direct Debits until paid but the new bank will get a list fine.

I’m not hopeful now 

I opened the account and initiated the switch from Ulster with no problems. Switch is due around the 20th. 

I had set up 2 DD with Ulster that are not showing on my Ulster account ( which I understand from these threads is normal ). They are , however, showing in my 2 credit card accounts as Ulster being the new DD

I received a letter from Barclays today stating that my switch was going ahead and listed regular payments from Ulster as well as DD’s
No DD’s were shown and it says if none are listed they were unable to set them up on their systems so that is going to disqualify me from receiving the bonus 

The letter goes onto say that if any payments or DD’s are missing to contact them as soon as possible and gives a telephone number to phone 

I phoned the number and it is no longer on use 
I phoned the alternative number and it tells me to send a message in the app. My app at the moment has no facility whatsoever to send a message. I am guessing that this is because my app is only in the 3rd day and full functionality is not available until the 4th day apparently, if you’re lucky.  Good job that I read these threads and haven’t put the full £800 in yet to have it stuck there for at least 4 days 

i then tried to phone again. Got cut off. Phoned again , stuck in a queue. I have given up 

I have done many switches with no issues at all before 

What a palava and what a terrible shop front for Barclays.

How long after setting up the DDs did you wait until starting the switch? Normally it takes a minimum of 3-4 working day to set up a new DD to the point it would be considered active.

Sumof999

@miller  I did the switch last night and then today have had an email asking me if I want to switch!  Barclays are so inefficient it doesn't really inspire confidence!