Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

Nasqueron

harz99 said:

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

I beg to differ, Resolver sorted out a refund  problem with a duff mobile phone that the supplying company had refused to give me, having already exhausted that companies complaints procedure.

However, afaik Resolver shouldn't be used until the complainer has exhausted ( or at least tried) the company or Institution's complaints procedure, and has evidence of having done that.

Resolver isn't a company like say Citizens Advice, it has no powers. It literally just forwards your complaint to the firm. Your example is almost certainly because it auto forwarded the complaint to the ombudsman (which you could have done yourself as soon as you reached deadlock with the firm). You should understand what a website is and does before you give it personal data - it's a third party tool that harvests your data, anonymises it, and sells it to firms to make money. There is literally zero reason to involve a third party company when you can complain direct to the firm and use the ombudsman if the firm refuses to engage, all you are doing is complicating matters by involving a third party and hoping they pass your details on correctly

harz99

Nasqueron id:

harz99 said:

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

I beg to differ, Resolver sorted out a refund  problem with a duff mobile phone that the supplying company had refused to give me, having already exhausted that companies complaints procedure.

However, afaik Resolver shouldn't be used until the complainer has exhausted ( or at least tried) the company or Institution's complaints procedure, and has evidence of having done that.

Resolver isn't a company like say Citizens Advice, it has no powers. It literally just forwards your complaint to the firm. Your example is almost certainly because it auto forwarded the complaint to the ombudsman (which you could have done yourself as soon as you reached deadlock with the firm). You should understand what a website is and does before you give it personal data - it's a third party tool that harvests your data, anonymises it, and sells it to firms to make money. There is literally zero reason to involve a third party company when you can complain direct to the firm and use the ombudsman if the firm refuses to engage, all you are doing is complicating matters by involving a third party and hoping they pass your details on correctly

Worked for me though! You appear to have a bit of an obsession against Resolver...they may well sell your anonymous data on, but why worry if it's anonymous.

Nasqueron

harz99 said:

Nasqueron id:

harz99 said:

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

I beg to differ, Resolver sorted out a refund  problem with a duff mobile phone that the supplying company had refused to give me, having already exhausted that companies complaints procedure.

However, afaik Resolver shouldn't be used until the complainer has exhausted ( or at least tried) the company or Institution's complaints procedure, and has evidence of having done that.

Resolver isn't a company like say Citizens Advice, it has no powers. It literally just forwards your complaint to the firm. Your example is almost certainly because it auto forwarded the complaint to the ombudsman (which you could have done yourself as soon as you reached deadlock with the firm). You should understand what a website is and does before you give it personal data - it's a third party tool that harvests your data, anonymises it, and sells it to firms to make money. There is literally zero reason to involve a third party company when you can complain direct to the firm and use the ombudsman if the firm refuses to engage, all you are doing is complicating matters by involving a third party and hoping they pass your details on correctly

Worked for me though! You appear to have a bit of an obsession against Resolver...they may well sell your anonymous data on, but why worry if it's anonymous.

I simply don't see any point in using a third party to pass on your data to a company rather than complaining direct. There is a non-zero chance of something going wrong using a middleman to do something you can do direct.

Resolver didn't do anything you couldn't have done yourself, it's literally a website that forwards your complaint to the company, they do nothing else, at all, with your complaint until 8 weeks when they may forward the complaint to the ombudsman (which you can also do yourself).

Why give Resolver your personal data at all, regardless of what they then do with it?

adamp87

miller said:

adamp87 said:

Barclays complaint handling is absolutely atrocious in my experience sometimes closing the complaint without even speaking to you and saying they are glad you had a chat 

This practice (institutions unilaterally closing complaints) should be stopped, Barclays are not the only ones. Alternatively, any complaint closed unilaterally could be treated as a Final Response and open up the FOS route.

That’s who I took it too last week. See what they say

CRISPIANNE3

masonic said:

CRISPIANNE3 said:

masonic said:

CRISPIANNE3 said:

All very strange but we are talking Barclays here. I opened an account late November 2023 and at the same time opened the Reward, cash back account and Rainy day saver. I have been enjoying the preferential rate on the savings account by opening the Reward account. 

Checking they have never taken the monthly £5 fee and note today they have closed down my cash back account without warning.

However happy to keep them for the savings side.

Presumably because you never met the criteria for Blue Rewards. It is covered in the T&C that they will close accounts where you haven't paid in the required £800 per month etc.

I have met the criteria and paid in more than the required amount hence the reason I get a preferential rate on the saving account. Also the Blue Rewards account is still open.

Several including myself have reported seeing the Blue Rewards account listed after it had been closed. If you had met the criteria, the fee would have been taken, I suggest keeping an eye out for your next interest payment as closure of the Cashback Rewards account is not a good sign (normally happens a couple of weeks after Blue Rewards is ended).

After posting on this forum and reading your informed comments I complained to Barclays and it was only yesterday the case was closed.  They could not understand why the £5 was not being charged and could not give a satisfactorily explanation why the Blue Rewards Cash back account just disappeared. However they have assured me that this has not affected the 5.12 percent interest on the Rainy Savings account. 

The IT dept have now carried out some modifications to the accounts and the  Cash back account seems to be ok now. However they are not certain if the £5 will be taken until next month. As I pay sufficient into the account each month that really is not an issue plus the direct debits are taken each month. 

They confirmed that my complaint has been upheld and have offered me compensation for the inconvenience.