Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

Chambray54

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

MABLE

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

adamp87

To complain directly you can only use the chat function in the app (horrendous I think it is, never seems to keep the chat for the next advisor so you have to start again) or a written letter or telephone. 

There appeals to be no email or contact form 

Barclays complaint handling is absolutely atrocious in my experience sometimes closing the complaint without even speaking to you and saying they are glad you had a chat 

miller

adamp87 said:

Barclays complaint handling is absolutely atrocious in my experience sometimes closing the complaint without even speaking to you and saying they are glad you had a chat 

This practice (institutions unilaterally closing complaints) should be stopped, Barclays are not the only ones. Alternatively, any complaint closed unilaterally could be treated as a Final Response and open up the FOS route.

Nasqueron

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

flaneurs_lobster

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

Trouble is that Barclays complaints procedure allows submission by online chat (see above for how effective this is) or by mail. You mention "things being sent to the wrong place", I've found three separate mail addresses for complaints, presumably for different product lines, but it's far from obvious which is which.

MABLE

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

Yes use it if want a result.

harz99

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

I beg to differ, Resolver sorted out a refund  problem with a duff mobile phone that the supplying company had refused to give me, having already exhausted that companies complaints procedure.

However, afaik Resolver shouldn't be used until the complainer has exhausted ( or at least tried) the company or Institution's complaints procedure, and has evidence of having done that.

Nasqueron

flaneurs_lobster said:

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

Trouble is that Barclays complaints procedure allows submission by online chat (see above for how effective this is) or by mail. You mention "things being sent to the wrong place", I've found three separate mail addresses for complaints, presumably for different product lines, but it's far from obvious which is which.

Resolver picks the email address it wants to send it to - how do you know which of the 3 is right or which Resolver sends it to? It's far simpler to just use the complaints process directly - chat, mail or phone

https://www.barclays.co.uk/complaints/ 

An online chat direct with the bank is far simpler and you can put complaints in formally, after that you will have the details for communications

Nasqueron

MABLE said:

Nasqueron said:

MABLE said:

Chambray54 said:

 said:

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.

Thank you for the advice, do I file a complain directly to them? 

No use Resolve.

No don't use Resolver - all it does is harvest your data which is then anonymised and sold to third parties to raise money. It's always, 100% of the time, better to complain directly so there is no issue of confusion or worry about things being sent to the wrong place. Involving a third party in a simple transaction is unnecessary

Yes use it if want a result.

Resolver is literally a website that takes your details and forwards it to the bank.

That is it.

It has no special powers, there is no "weight" behind it, it's an unnecessary middleman that achieves nothing different from raising the complaint directly, except your personal data is anonymised and sold off to make Resolver money. 

There is zero reason to use a third party to raise a complaint which you can do directly with the bank without your personal data being sold