Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

IronMan22

Nebulous2 said:

IronMan22 said:

Hi, wondering if anybody me who’s been paid knows the answer to this:

28 days since my switch completed has passed. I’ve just messaged Barclays, and they now claim the 28 days only started after my second direct debit was debited from the account with them, which was the 8th January.

That’s not what they previously told me, nor how I read it? The T&C’s said you needed to transfer two active direct debits, and I did?

Theyre telling me I am eligble but it won’t be paid now until up to the 21st February. 

Barclays have been winging it with a lot of this, and a lot of the experiences have varied. I had to chase, and had to make a branch visit, but got there in the end. I transferred 3 newly set up direct debits, one of them being paypal. Shortly after my transfer went through I made a purchase using paypal to trigger a DD payment from my Barclays account. My switch payment came through on the same day that the paypal DD went out. That was the first DD that had been paid from the account. 

They’re definitely making it up. I have a life chat message from the 4th January telling me I have qualified. Now they’re saying that was wrong and I only qualified when the second direct debit on the account was paid. Which was 8th January. Which is not what the terms and conditions require - only that they’re active. And even then, their date of 21st February for paying me is more than 28 days.

They offered me £25 as an apology to not complain further but I have said no and will be calling tomorrow  

Yorkshire_Pud

After trying the blue rewards and cashback which took over a month to arrive, in the t&c but even so long time to wait for a few quid and the £5 fee and credit wiping itself out I cancelled BR and CB three days ago.

The BR disappeared immediately.

Today the BR is back on my account. Yes it’s Barclays. Tried to leave again and I get a message saying there’s an error please try again later or phone us (please God no). Imagine it’s because it has been closed which is why it’s back on my account FGS!

Im covered for next months fiver cancelling itself out I think but who needs this inefficient but predictable hassle.

masonic

Yorkshire_Pud said:

After trying the blue rewards and cashback which took over a month to arrive, in the t&c but even so long time to wait for a few quid and the £5 fee and credit wiping itself out I cancelled BR and CB three days ago.

The BR disappeared immediately.

Today the BR is back on my account. Yes it’s Barclays. Tried to leave again and I get a message saying there’s an error please try again later or phone us (please God no). Imagine it’s because it has been closed which is why it’s back on my account FGS!

Im covered for next months fiver cancelling itself out I think but who needs this inefficient but predictable hassle.

This is normal, it will disappear again nearer month end.

IronMan22

IronMan22 said:

Nebulous2 said:

IronMan22 said:

Hi, wondering if anybody me who’s been paid knows the answer to this:

28 days since my switch completed has passed. I’ve just messaged Barclays, and they now claim the 28 days only started after my second direct debit was debited from the account with them, which was the 8th January.

That’s not what they previously told me, nor how I read it? The T&C’s said you needed to transfer two active direct debits, and I did?

Theyre telling me I am eligble but it won’t be paid now until up to the 21st February. 

Barclays have been winging it with a lot of this, and a lot of the experiences have varied. I had to chase, and had to make a branch visit, but got there in the end. I transferred 3 newly set up direct debits, one of them being paypal. Shortly after my transfer went through I made a purchase using paypal to trigger a DD payment from my Barclays account. My switch payment came through on the same day that the paypal DD went out. That was the first DD that had been paid from the account. 

They’re definitely making it up. I have a life chat message from the 4th January telling me I have qualified. Now they’re saying that was wrong and I only qualified when the second direct debit on the account was paid. Which was 8th January. Which is not what the terms and conditions require - only that they’re active. And even then, their date of 21st February for paying me is more than 28 days.

They offered me £25 as an apology to not complain further but I have said no and will be calling tomorrow  

So after all this, someone the next morning on the chat said it would be paid the 26th (today)

Unsurprisingly, nothing paid

IronMan22

Finally paid today. Switching immediately. 

Middle_of_the_Road

IronMan22 said:

Finally paid today. Switching immediately. 

Only TSB remaining, and that ends Wednesday.

Chambray54

Another Barclays switch scam here, my partner and I both tried to switch on the 30th of November the app had technical issues (tried on both phones and two tablets) we received a text message the day after saying the offer was extended until the 5th because of the issues the night before so we switched, ticking all the boxes. Account openen on the 13th of December, two direct debits and £800 with it and blue rewards opened too. No money received to date.
Several calls giving us different dates, but always giving us excuses, today was pathetic, had a lady telling me I actually held an account that was closed on 2020 so that's why I didn't receive the incentive, I said that's not in your t&c at all, then she said oh ok, and went onto finding various excuses, listed them below 
-The switching team only opens 10am to 2pm.
- My blue reward was closed and opened again (I said that must have been your technical issues, not me!)
- I was meant to put £100 a month (I said what? You making up terms now? Then she said on was actually £800 a month, I said no was one off payment of £800 and that was done!) She didn't know what else to say so went onto sending the team an email and telling me I had to wait until I m contacted.
-
I called back within the switching team opening hours but turns out they can't transfer me, they filed a ticket and all I can do is wait?

Like what's going on with this bank!

E_zroda

Chambray54 said:

Another Barclays switch scam here, my partner and I both tried to switch on the 30th of November the app had technical issues (tried on both phones and two tablets) we received a text message the day after saying the offer was extended until the 5th because of the issues the night before so we switched, ticking all the boxes. Account openen on the 13th of December, two direct debits and £800 with it and blue rewards opened too. No money received to date.
Several calls giving us different dates, but always giving us excuses, today was pathetic, had a lady telling me I actually held an account that was closed on 2020 so that's why I didn't receive the incentive, I said that's not in your t&c at all, then she said oh ok, and went onto finding various excuses, listed them below 
-The switching team only opens 10am to 2pm.
- My blue reward was closed and opened again (I said that must have been your technical issues, not me!)
- I was meant to put £100 a month (I said what? You making up terms now? Then she said on was actually £800 a month, I said no was one off payment of £800 and that was done!) She didn't know what else to say so went onto sending the team an email and telling me I had to wait until I m contacted.
-
I called back within the switching team opening hours but turns out they can't transfer me, they filed a ticket and all I can do is wait?

Like what's going on with this bank!

Paid switching bonuses ate up the training staff budget?

Chambray54

E_zroda said:

Chambray54 said:

Another Barclays switch scam here, my partner and I both tried to switch on the 30th of November the app had technical issues (tried on both phones and two tablets) we received a text message the day after saying the offer was extended until the 5th because of the issues the night before so we switched, ticking all the boxes. Account openen on the 13th of December, two direct debits and £800 with it and blue rewards opened too. No money received to date.
Several calls giving us different dates, but always giving us excuses, today was pathetic, had a lady telling me I actually held an account that was closed on 2020 so that's why I didn't receive the incentive, I said that's not in your t&c at all, then she said oh ok, and went onto finding various excuses, listed them below 
-The switching team only opens 10am to 2pm.
- My blue reward was closed and opened again (I said that must have been your technical issues, not me!)
- I was meant to put £100 a month (I said what? You making up terms now? Then she said on was actually £800 a month, I said no was one off payment of £800 and that was done!) She didn't know what else to say so went onto sending the team an email and telling me I had to wait until I m contacted.
-
I called back within the switching team opening hours but turns out they can't transfer me, they filed a ticket and all I can do is wait?

Like what's going on with this bank!

Paid switching bonuses ate up the training staf budget?

Well not really, they don't pay either 🤦 

AmityNeon

Complain formally, documenting every single misstep of theirs and the consequential time and effort expended on your part. I was compensated £100.