E-on Next 25% Discount Winter Support Scheme

TheElectricCow

Cheekycica said:

Wow nice that eon help their customers we qualify for whd every year but due to edf taking over our electric supply without consent we are now billed for gas and electric with eon but edf supply our electric???
erroneous transfer they called it taking over our supply even though we cancelled our contract with edf within the 14 days cooling off period! Still waiting for edf to transfer our supply bk to eon this was in July they tk it over ! 

Won’t hold my breath raised a complaint 4 wks ago so anotha 4 wks b4 I go to energy ombudsman. So probably won’t get whd stuck in limbo can’t get any dual fuel tariffs until it’s transferred bk. 
Been an utter mess for 5 months paying eon but edf still supply us on national grid even though we set up an account with eon and pay them direct debit… 
To top it all off my partner is disabled so could do with the extra help but with edf taking over our supply even after we cancelled with them we won’t and can’t do anything not even have smart meters fitted edf r a law u to themselves so we’re stuck on standard tariff no deals no help no whd and paying eon who actually don’t supply us until edf do an erroneous transfer back to eon nice. 

Have a read up on ofgem’s “Guaranteed Standards of Performance” for erroneous transfers, you could potentially already be owed to up to £180 in compensation, depending on the exact circumstances of this switch.

The Citizens Advice page below summarises nicely:
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

markin

The may be a eliment of computer says no, with staff not shown the reason you don't get selected.

tifo

markin said:

The may be a eliment of computer says no, with staff not shown the reason you don't get selected.

Well, with me a complaint to ceo@ got it resolved and that's when i was told to call the credit team to set up the winter tariff, the ceo team member apologised and said i shouldn't have been told that i wasn't eligible as i clearly am. The email to ceo@ was sent after i completed the budget sheet.

I don't know whether it's because i completed the budget sheet that i was eligible, in that case why did the ceo email apologise for being turned down in october, or somebody changed it. I'll never know.

tifo

They've changed the info on their website, now it says debt as of 30 September 2023 will be written off for those on the winter 50 tariff, before it said 'as at sign up'.