E-on Next 25% Discount Winter Support Scheme

Spoonie_Turtle

Chrysalis said:

tifo said:

Chrysalis said:

MSE_James said:

Hi all - our news team has been trying to get more clarity about the eligibility criteria for this scheme, and our article has now been updated:

https://www.moneysavingexpert.com/news/2023/09/e-on-next-winter-support-scheme/

Good you picked up on this and also good they have people eligible who are not on the current WHD.

And they're telling people who are on WHD, like me, that they're not eligible.

There is multiple requirements, assuming the updated article is now accurate.  So WHD status alone is not enough.

The T&Cs certainly imply it is:

Either :

• a) Eligible for Warm Home Discount Core groups 1 & 2, Broad group Scotland, or customers previously eligible for Broad group in England & Wales and your household income falls within a low affordability threshold

• or …

https://www.eonnext.com/policies/terms-and-conditions

MultiFuelBurner

Has anyone considered Eon Next have a maximum number of customers they can give this to, it will affect their profit line after all. So unfair as it is some will win and some will lose out.

Chrysalis

Spoonie_Turtle said:

Chrysalis said:

tifo said:

Chrysalis said:

MSE_James said:

Hi all - our news team has been trying to get more clarity about the eligibility criteria for this scheme, and our article has now been updated:

https://www.moneysavingexpert.com/news/2023/09/e-on-next-winter-support-scheme/

Good you picked up on this and also good they have people eligible who are not on the current WHD.

And they're telling people who are on WHD, like me, that they're not eligible.

There is multiple requirements, assuming the updated article is now accurate.  So WHD status alone is not enough.

The T&Cs certainly imply it is:

Either :

• a) Eligible for Warm Home Discount Core groups 1 & 2, Broad group Scotland, or customers previously eligible for Broad group in England & Wales and your household income falls within a low affordability threshold

• or …

https://www.eonnext.com/policies/terms-and-conditions

After a second visit from MSE, they shouldnt be still in this position.

Spoonie_Turtle

Chrysalis said:

Spoonie_Turtle said:

Chrysalis said:

tifo said:

Chrysalis said:

MSE_James said:

Hi all - our news team has been trying to get more clarity about the eligibility criteria for this scheme, and our article has now been updated:

https://www.moneysavingexpert.com/news/2023/09/e-on-next-winter-support-scheme/

Good you picked up on this and also good they have people eligible who are not on the current WHD.

And they're telling people who are on WHD, like me, that they're not eligible.

There is multiple requirements, assuming the updated article is now accurate.  So WHD status alone is not enough.

The T&Cs certainly imply it is:

Either :

• a) Eligible for Warm Home Discount Core groups 1 & 2, Broad group Scotland, or customers previously eligible for Broad group in England & Wales and your household income falls within a low affordability threshold

• or …

https://www.eonnext.com/policies/terms-and-conditions

T&C is probably wrong at this point I guess.  but after a second visit from MSE, they shouldnt be still in this position.

That haven't changed, the blog had to change to align with them (as it now does).

MultiFuelBurner said:

Has anyone considered Eon Next have a maximum number of customers they can give this to, it will affect their profit line after all. So unfair as it is some will win and some will lose out.

Yes, and I still think it's grossly unfair if people meet the eligibility criteria yet arbitrarily don't qualify. 
I have said this before but can't remember if it was in this thread (so apologies if I'm just repeating myself) but they either need to honour their own criteria - which they were free to set from the start, nobody's making them include so many groups of people - or tighten the criteria if it turns out too many people would qualify. 
OR at least be honest and say it's actually at their discretion so people will miss out.

Chrysalis

Spoonie_Turtle said:

That haven't changed, the blog had to change to align with them (as it now does).

So whats your thoughts on the changed statement given to MSE?  Which conflicts with the T&C.

Spoonie_Turtle

Chrysalis said:

Spoonie_Turtle said:

That haven't changed, the blog had to change to align with them (as it now does).

So whats your thoughts on the changed statement given to MSE?  Which conflicts with the T&C.

Where does it conflict?

Chrysalis

Spoonie_Turtle said:

Chrysalis said:

Spoonie_Turtle said:

That haven't changed, the blog had to change to align with them (as it now does).

So whats your thoughts on the changed statement given to MSE?  Which conflicts with the T&C.

Where does it conflict?

Looking at it directly, it doesnt, but what you pasted was missing a fair bit of key information, so the T&C does actually state just been on the WHD is not enough.

So need to be on the WHD and be an existing customer before the cutoff date, and pay by fixed DD, and not block install of a smart meter.  If tifo confirms all those applies he/she should probably escalate it.

Spoonie_Turtle

Chrysalis said:

Spoonie_Turtle said:

Chrysalis said:

Spoonie_Turtle said:

That haven't changed, the blog had to change to align with them (as it now does).

So whats your thoughts on the changed statement given to MSE?  Which conflicts with the T&C.

Where does it conflict?

Looking at it directly, it doesnt, but what you pasted was missing a fair bit of key information, so the T&C does actually state just been on the WHD is not enough.

So need to be on the WHD and be an existing customer before the cutoff date, and pay by fixed DD, and not block install of a smart meter.  If tifo confirms all those applies he/she should probably escalate it.

Oh I see what you mean, I thought you meant it had to be combined with one of the other scenarios.  Yes, good points.

tifo

Chrysalis said:

So need to be on the WHD and be an existing customer before the cutoff date, and pay by fixed DD, and not block install of a smart meter.  If tifo confirms all those applies he/she should probably escalate it.

Yep, I asked them to escalate it. Like i said i received my WHD payment from eon a week ago and the latest reply yesterday saying i don't qualify only quoted the criteria under medical equipment (hence £31,000 income) and being under £19,000 income with a deficit as the criteria I need to meet, nothing about the WHD. I already have a smart meter.

Looking at the T&Cs, I quality under (a) 'Eligible for Warm Home Discount Core groups 1 & 2, Broad group Scotland, or customers previously eligible for Broad group in England & Wales and your household income falls within a low affordability threshold' but they're asking me to apply under (c) 'your annual household income is under £19,000 and you have an income and expenditure deficit (I&E)'.

tifo

Chrysalis said:

T&C is probably wrong at this point I guess.

Well, that's not fair then, we can only go by what their information tells us.