E-on Next 25% Discount Winter Support Scheme

Spoonie_Turtle

tifo said:

DerwentMailman said:

tifo said:

I've received my October 2023 bill and the £150 is marked as 'Warm Home Discount Core Group 2' yet they're still saying (and not responding to my return emails asking why) that i'm not eligible under the 'Warm Home Discount Core Group 2' criteria. I received the payment on 18 October 2023 and last year too.

Maybe you should try the registering approach as I did last week

https://eonnext.typeform.com/wintersupport

4 days later I got an SMS text, and a day later I phoned them up and been on the 25% scheme since yesterday.  My eligibility was due to the 19K limit and I completed an Income and Expenditure form showing a deficit.

BTW I had been on VDD but have had to go onto Fixed DD to go onto the 25% tariff. 

I did register my interest first time some weeks ago and they asked me to complete an income and expenses form (online link). The point is, the criteria for the WHD does not state that an income of under £19,000 or a deficit is required, that's a separate criteria. We have to meet only 1 criteria.

I called the correct department a few days ago and the person said they'll pass it on to the correct department and they'll contact you in a few days, great I thought. All he did was register my interest again and i've again been asked to complete an income and expenses (online).

I also called the complaints team to raise the issue, so that they can tell me why I don't qualify under the WHD core group 2. He refused to register it, saying it was a 'business decision'. That's when he gave me the number for the 'credit department' who handle the scheme.

The guy in the credit department said the WHD criteria is that you must have received it for the past 3 years (I have) and he also said it's 'heresy' that all debt will be wiped off after the term (for those with a debt). When I replied that it's there in black and white on their website he kind of apologised but I got the impression he didn't care.

So, I go nowhere.

You've still not addressed the fact that you don't pay by Direct Debit which is required for the tariff.

CrispyChris

I'll be quite honest here, I think Eon started this as an invitation only scheme, and now they've got too many people applying, and that was never the plan, so they're making you jump through hoops, hoping you'll give up.

MultiFuelBurner

Eon do have a history of not including everyone even though they are equal to their initiatives.

As stated up there it's a business decision to offer these discounts and their is no complaints escalation process should they refuse anyone for any reason as it's outside Ofgems remit.

As others have said they may well have reached their maximum number of people they can put on this initiative without affecting their profitability and stability so it may be tough luck for those not on it however unfair that may feel.

You have lost anything you just haven't gained anything.

sunnyhampshire

just to say i am now on the winter 25 tariff even though they could not fit a smart meter,was very easy to sought out and will make a big difference this winter

hope others manage to access it

sunnyhampshire

Hatti_e said:

thanks all
I will call them as it is nothing to do with debt, my account is always in credit, I dont have a smart meter, it is possibly something around health vulnerability, I just dont want to be in a tariff that in the long run will cost me more money.  

i dont have debt in fact im £500 in credit but cant have a smart meter as it is in a difficult place but as its not my fault they have let me access this tarriff from today i cant see anything negative about this i count my blessings that i can get it some wont be so lucky

Chrysalis

MultiFuelBurner said:

Eon do have a history of not including everyone even though they are equal to their initiatives.

As stated up there it's a business decision to offer these discounts and their is no complaints escalation process should they refuse anyone for any reason as it's outside Ofgems remit.

As others have said they may well have reached their maximum number of people they can put on this initiative without affecting their profitability and stability so it may be tough luck for those not on it however unfair that may feel.

You have lost anything you just haven't gained anything.

Entirely possible, friend of mine was refused access to a low income scheme from Octopus early last year, the email she got back was extremely odd, and I could only interpret it as a brush off.

It was basically no response at all from her application, after I pushed her hard to query it, the reply was a basic apology with no reason given or advice on how to proceed, and she was very hesitant to apply in the first place so that was the end of it.

tifo

Spoonie_Turtle said:

tifo said:

DerwentMailman said:

tifo said:

I've received my October 2023 bill and the £150 is marked as 'Warm Home Discount Core Group 2' yet they're still saying (and not responding to my return emails asking why) that i'm not eligible under the 'Warm Home Discount Core Group 2' criteria. I received the payment on 18 October 2023 and last year too.

Maybe you should try the registering approach as I did last week

https://eonnext.typeform.com/wintersupport

4 days later I got an SMS text, and a day later I phoned them up and been on the 25% scheme since yesterday.  My eligibility was due to the 19K limit and I completed an Income and Expenditure form showing a deficit.

BTW I had been on VDD but have had to go onto Fixed DD to go onto the 25% tariff. 

I did register my interest first time some weeks ago and they asked me to complete an income and expenses form (online link). The point is, the criteria for the WHD does not state that an income of under £19,000 or a deficit is required, that's a separate criteria. We have to meet only 1 criteria.

I called the correct department a few days ago and the person said they'll pass it on to the correct department and they'll contact you in a few days, great I thought. All he did was register my interest again and i've again been asked to complete an income and expenses (online).

I also called the complaints team to raise the issue, so that they can tell me why I don't qualify under the WHD core group 2. He refused to register it, saying it was a 'business decision'. That's when he gave me the number for the 'credit department' who handle the scheme.

The guy in the credit department said the WHD criteria is that you must have received it for the past 3 years (I have) and he also said it's 'heresy' that all debt will be wiped off after the term (for those with a debt). When I replied that it's there in black and white on their website he kind of apologised but I got the impression he didn't care.

So, I go nowhere.

You've still not addressed the fact that you don't pay by Direct Debit which is required for the tariff.

I don't think it's a criteria to be paying by direct debit to join the scheme, only to pay the scheme payments by direct debit which is fine by me, they can set it up.

Upto now i've not needed to pay by direct debit as it's always been on receipt of bill.

They've not told me "it's because you don't pay by direct debit" they just say "you're not eligible".

tifo

CrispyChris said:

I'll be quite honest here, I think Eon started this as an invitation only scheme, and now they've got too many people applying, and that was never the plan, so they're making you jump through hoops, hoping you'll give up.

This could be true, they've not told me why i'm not eligible under the WHD which i've received so meet the criteria but instead are making me go though the hoops as if i didn't receive WHD. Very odd.

molerat

According to the MSE article being already on fixed DD is one of the criteria to be eligible

Spoonie_Turtle

tifo said:

Spoonie_Turtle said:

tifo said:

DerwentMailman said:

tifo said:

I've received my October 2023 bill and the £150 is marked as 'Warm Home Discount Core Group 2' yet they're still saying (and not responding to my return emails asking why) that i'm not eligible under the 'Warm Home Discount Core Group 2' criteria. I received the payment on 18 October 2023 and last year too.

Maybe you should try the registering approach as I did last week

https://eonnext.typeform.com/wintersupport

4 days later I got an SMS text, and a day later I phoned them up and been on the 25% scheme since yesterday.  My eligibility was due to the 19K limit and I completed an Income and Expenditure form showing a deficit.

BTW I had been on VDD but have had to go onto Fixed DD to go onto the 25% tariff. 

I did register my interest first time some weeks ago and they asked me to complete an income and expenses form (online link). The point is, the criteria for the WHD does not state that an income of under £19,000 or a deficit is required, that's a separate criteria. We have to meet only 1 criteria.

I called the correct department a few days ago and the person said they'll pass it on to the correct department and they'll contact you in a few days, great I thought. All he did was register my interest again and i've again been asked to complete an income and expenses (online).

I also called the complaints team to raise the issue, so that they can tell me why I don't qualify under the WHD core group 2. He refused to register it, saying it was a 'business decision'. That's when he gave me the number for the 'credit department' who handle the scheme.

The guy in the credit department said the WHD criteria is that you must have received it for the past 3 years (I have) and he also said it's 'heresy' that all debt will be wiped off after the term (for those with a debt). When I replied that it's there in black and white on their website he kind of apologised but I got the impression he didn't care.

So, I go nowhere.

You've still not addressed the fact that you don't pay by Direct Debit which is required for the tariff.

I don't think it's a criteria to be paying by direct debit to join the scheme, only to pay the scheme payments by direct debit which is fine by me, they can set it up.

Upto now i've not needed to pay by direct debit as it's always been on receipt of bill.

They've not told me "it's because you don't pay by direct debit" they just say "you're not eligible".

You've not needed to pay by DD up until now but maybe to join this tariff you do need to.

Since you can't see any other reason according to their times that you're not eligible, the only two options left are a) you not being on DD, b) them being arbitrary with the rules and just randomly allowing some people and not others.

Only one of those do you have any control over, and it's the one you can either rule in or out.  I'd have thought it worth the potential tariff reduction to try and find out.