TSB Sep 2023 switch offer

TaxH8Ter

benjimoron_2 said:

TaxH8Ter said:

I've just been informed that I don't meet the requirements for the switch bonus from TSB. All because I didn't open my account before 9 Oct. I thought I had until today, but, I had to complete the switch before 31 Oct but have opened the account before 9 Oct. 

I've also had a nightmare opening the account because of additional ID documents being requested after the account was opened!?! Following a complaint I got a £40 "sorry" from TSB but told I've missed the bonus.

I don't follow, you said you didn't open your account before 9 Oct, but then in the next sentence say you have opened your account before 9 Oct??

What were the terms of the offer in regards to opening and switching and did you meet them all?

You're quite correct. I opened the account on 11 October, the switch completed on 22 October. I feel like I met all of the switch bonus criteria. Looking at the terms and conditions there was no deadline, just when TSB decided to end it.

GlasgowExpat2

Anyone have a crystal ball and know when the switch bonus will be paid. Getting fed up of the app constantly not working 

pokemaster

Got the Double Cashback today for the 20 transactions, anyone else get it?

Jami74

pokemaster said:

Got the Double Cashback today for the 20 transactions, anyone else get it?

Yep! Just spotted mine too 😁

Bazzalona13295

pokemaster said:

Got the Double Cashback today for the 20 transactions, anyone else get it?

Yep I got it.

benjimoron_2

Does anyone know how to escalate a complaint to the ombudsman? I've never done it before. I complained to TSB, and it will have been 8 weeks since on Thursday so I doubt they're going to get back to me about it. The manager phoned me on my mobile and talked to me about my account but didn't go through security, I questioned her about this and she said that she could recognise my voice and I was driving my car so that was enough for her to know it was me and she didn't need to do security. I wasn't even in my car when she called me so I can't see how her judgement is good enough to pick out my voice over the other 8 billion people on this planet! But I'm guessing TSB don't see it as a problem seeing as they haven't got back to me?

mrmajika

benjimoron_2 said:

Does anyone know how to escalate a complaint to the ombudsman? I've never done it before. I complained to TSB, and it will have been 8 weeks since on Thursday so I doubt they're going to get back to me about it. The manager phoned me on my mobile and talked to me about my account but didn't go through security, I questioned her about this and she said that she could recognise my voice and I was driving my car so that was enough for her to know it was me and she didn't need to do security. I wasn't even in my car when she called me so I can't see how her judgement is good enough to pick out my voice over the other 8 billion people on this planet! But I'm guessing TSB don't see it as a problem seeing as they haven't got back to me?

https://www.financial-ombudsman.org.uk/make-complaint

Start here. It's simple enough.

benjimoron_2

mrmajika said:

benjimoron_2 said:

Does anyone know how to escalate a complaint to the ombudsman? I've never done it before. I complained to TSB, and it will have been 8 weeks since on Thursday so I doubt they're going to get back to me about it. The manager phoned me on my mobile and talked to me about my account but didn't go through security, I questioned her about this and she said that she could recognise my voice and I was driving my car so that was enough for her to know it was me and she didn't need to do security. I wasn't even in my car when she called me so I can't see how her judgement is good enough to pick out my voice over the other 8 billion people on this planet! But I'm guessing TSB don't see it as a problem seeing as they haven't got back to me?

https://www.financial-ombudsman.org.uk/make-complaint

Start here. It's simple enough.

Cheers! They've got 48 hours left so I have to give them that.

irvin38aa

£150 incentive gone in today. Switch went through on 20/9

GlasgowExpat2

Me too. My switch went through on 27/9. Can now go ahead and switch to Barclays 😀