Nat West ISA application.

trickydicky14

Have just submitted my application with Nat West for a 2-year ISA, I am not a Nat West customer. I have not received any acknowledgement one way or other regarding my application, what does this mean?

I thought if my info could not be verified, I would receive an email telling me how to proceed. Any help appreciated.

Catplan

suspect only Nat West can answer, could be many things, could be accepted and being setup, could be in a queue, could be getting checked by a person, until they communicate it’s all guess work.

snowstormcat

I applied yesterday and received an email just saying nearly there and advising they will be in touch to let me know what to do next.  Not impressed with this at all.  The chat bot won't connect to a person as too busy and just says to log into the account which is not possible.

savit4l8er

I applied yesterday, been at the same address ages and never any problems opening accounts with electoral role verification. All I saw at the end of the application is they need a bit more info and will email me. Nothing received as yet.  If I have to submit documents to Hooyu, it's ridiculous and I am not doing it. More info to be held elsewhere. That sort of thing should be reserved for marriage certs and conf of right to remain etc. 
Very poor service, I have never really wanted a N/West or RBOS account, they suddenly offer something decent and the service is rubbish.

susanann_2

I am thinking they are complete rubbish as well. I applied have had no email nothing. Rang today appalling transferred two different people then told you have to use the Chat Bot. So I don’t know what is happening at all. Do they have my application or don’t they I’m beginning to think I don’t care and I’m going elsewhere. Has anyone had any success with this. 

trickydicky14

susanann_2 said:

I am thinking they are complete rubbish as well. I applied have had no email nothing. Rang today appalling transferred two different people then told you have to use the Chat Bot. So I don’t know what is happening at all. Do they have my application or don’t they I’m beginning to think I don’t care and I’m going elsewhere. Has anyone had any success with this. 

Just like you, applied and nothing. Not even an automated email to say we are looking at your application.

snowstormcat

Had another email and text message asking me to upload my photo ID and a picture of myself so they can compare them.  I've never had to provide ID to open any account before.  I'm not comfortable with this so will just leave things and open an account elsewhere.

savit4l8er

Still waiting but I won't be proceeding regardless of what they tell me, I don't like the service so far and that's warning enough. 

I also just looked at the Hooyu trustpilot reviews. I wouldn't have uploaded anything anyway but it just confirms things more. 


https://uk.trustpilot.com/review/hooyu.com

P11D

savit4l8er said:

Still waiting but I won't be proceeding regardless of what they tell me, I don't like the service so far and that's warning enough. 

I also just looked at the Hooyu trustpilot reviews. I wouldn't have uploaded anything anyway but it just confirms things more. 

My other half got an email from NatWest and RBS within an hour of her application. I didn't get one from RBS but I did from NatWest. Could have just been an email server glitch as I contacted them and they said the application was going fine. 24 hours later got the Hooyu stuff through to mobile and email and did on my mobile which took less than 5mins to complete and all accepted. Just waiting now for the account info. Re: trustpilot. Most people use the site (incl. me) for negative reviews only. I expect that 1000s of people have successfully used them whereas trustpilot are showing only 307 reviews so basically the people that would have had identity proving issues anyway. Just IMHO.

auser99

Started the ball rolling. So far the only bank that hasn't just accepted an application immediately, but won't judge it until it goes wrong.

The 2 year doesn't start until the end of August though.

With a transfer, if it did go through before their start date, is the money just in limbo before late August? Who pays the interest in any interim period?

P11D

auser99 said:

Started the ball rolling. So far the only bank that hasn't just accepted an application immediately, but won't judge it until it goes wrong.

The 2 year doesn't start until the end of August though.

With a transfer, if it did go through before their start date, is the money just in limbo before late August? Who pays the interest in any interim period?

You are wrong. Interest accrues as soon as you open the account and make a deposit. I wish people would stop spreading mis-information on this site.