Ulster application

overspender22

35har1old said:

overspender22 said:

Just had an interesting discussion with live chat. Apparently you DID have to return ID & documents in the envelope (ORIGINAL documents at that, not photocopies). No mention of it in the letter. Apparently it’s random whether you are selected for online verification or postal. Just my luck

Documents by post

You can return your documents along with your signed application form using the freepost envelope provided in your application pack. Your identity document will need to be certified first.

How to certify your documents

• Documents must be certified by a member of Ulster Bank staff, a solicitor, accountant or notary public
• The documentation must be photocopied and certified as a true copy using the wording “original sighted” and be signed, dated and branded (if available)
• All certifications must include the name and position of the certifier, the Firm/Institution they represent and details of their regulated professional body membership

It same's a very short list of approved people able to certify documents.
Usually you can get the Post Office to do this 1-3 Doc  £12.75 

The signed letter ended up being all I needed to open the account. The live chat person was talking out of their a*se

rothesy

I just asked Live chat about my application - form signed and sent back a week ago and not heard back, he said he could not open my application and to visit the branch and ask them instead.  I live in Glasgow and the branch I chose is Belfast City office!!  Not very impressed with Ulster bank.

flaneurs_lobster

rothesy said:

I just asked Live chat about my application - form signed and sent back a week ago and not heard back, he said he could not open my application and to visit the branch and ask them instead.  I live in Glasgow and the branch I chose is Belfast City office!!  Not very impressed with Ulster bank.

There's your problem right there, should have chosen Ballycastle.

dealyboy

... or Castlewellan and I'm in Hitchin. It has a Forest Park, a mountain, a lake, a castle and of course Ulster Bank.

flaneurs_lobster

Has anyone managed to set up a savings account? The interest rate is meh but need it if you want to enter the Round-Up prize draw. 

Applied over the w/end and have been given a/c details bur there's no sign of it online or in app.

mab3000

mab3000 said:

My ludicrous experience with Ulster so far. 

Applied online on the 15th Feb and requested a switch, providing all the account details for the account I was switching into Ulster Document sent to me in the post for me to sign and send to them a few days later which I did the same day I received it. Text arrives on the 23rd Feb and card, pin and customer number. 

However didn’t hear anything at all about what was happening with the switch. Got to Tuesday this week and still nothing. So decided to try and use their awful “Ask Cora” chat function to speak to someone about it. Said I would get a response in 4 hours. Many hours passed and nothing back so decided to call them.

Spoke to someone and they told me that they couldn’t see any switch request for me. I said I requested it online and provided all the account details. Even though they claimed they couldn’t see a switch they suggested I tried contacting the bank I was switching from to find out what was going on… in the end they said they’d raise a query and someone will get back to me. Fed up I then filled out a complaint form.

Later that day someone finally responded to the chat message but getting similar responses, cannot see a switch etc. After a lot of back and forth messages, someone finally responded saying that they could see I requested a switch but for some reason the details of the account I was switching weren’t there. But I got told not to worry, there would be a marker added that I requested a switch and asked me to fill out an online switch form. And I should then get the incentive as long as I do everything else to qualify. Filled out the switch form on Wednesday. Have still not had any confirmation the switch is happening… 

Today I received a response letter by email to my complaint. They basically told me that  as i signed a paper application I didn’t qualify for the switch as I had to apply online (even though I did apply online). And that there was no evidence that I requested a switch (the person I spoke to on chat found otherwise, and the form they sent out for me to sign did say “Yes” to was I requesting a switch). But despite this they have put £75 in my account without me even agreeing to this as for what I can tell money for me to go away. The letter was poorly worded and they even spelt my name wrong. 

Utter farce. 

An update.

I initially called the complaints team last Friday, got told the complaint handler wasn’t available and would be back in on Monday, and said they would get the complaint handler to call me back on Monday. (They didn’t call back). I decided instead on Friday after calling them to email them with all the issues I had with their handling of the complaint. Have had no response from that. 

And up until today, 6 days after filling out the switch form online, had heard nothing about what was going on with the switch. So decided to chat to them to find out what was happening. About an hour before they replied, I finally had notification that the switch had started. So at least there is some progress!

[Deleted User]

How long do Ulster take to send the form? Applied Friday and heard absolutely nothing since.

flaneurs_lobster

Ulster Bank have sent me a book of bank giro credits! Haven't seen one of these for about ten years. Bless!

The_Green_Hornet

[Deleted User] said:

How long do Ulster take to send the form? Applied Friday and heard absolutely nothing since.

It took six days when I applied.

qsk

anna42hmr said:

overspender22 said:

I’ve had my card through today, and my customer number emailed yesterday. No sign of activation code, does this come by text does anyone know? Or snail mail?

Hi

my activation code came via text message the day after they emailed my customer number, so hopefully you should get it soon, the email was sent at 9am yesterday with the customer number and i have the activation code text this morning at 9 (they have a short date for expiry so assuming they send them all out via text if have number (has to be used by 6 march).  i have used it and managed to log into my account today, so i now know my sort code and acc number as not displayed on the debt card they issue.  

Hi, did you have the account details when register the internet access?

I received my customer number and activation code, but haven't got the account details yet. I tried to register "Anytime Internet Banking" but the process seems to require the account number and sort code. Do I have to wait for these before registration?