Ulster application

flaneurs_lobster

AmityNeon said:

Ed-1 said:

35har1old said:

35har1old said:

wizzywig27 said:

I honestly don’t recall getting a reference number, if I did then I would have screenshot it and I didn’t - it’s all very strange. 

For example 

Update this account was opened during the process of account opening and was visible in the app the next day
No ID requested

What branch did you select in case that makes a difference?

If it was visible in the app the next day, it was applied for as an existing (or former) customer. You cannot apply to any NatWest Group bank as a brand new customer and have access to online/mobile banking the next working day.

The application reference should still appear regardless, although it can be easy to miss. Ulster’s application process leaves a lot to be desired; it’s definitely one of the worst, if not the worst, of all current account providers. From not letting you review inputted data, to not sending any emails or texts, of/for anything, after finishing the form.

It's almost as if Ulster Bank have realised that the thousands of applications they have suddenly received from GB (where they have no branches), for an account that has far less features than an equivalent RBS/NatWest account, might just be being opened for the switch bonus alone and will generate no business after this. 

Would you be putting a lot of bank resource into the application process?

AmityNeon

flaneurs_lobster said:

AmityNeon said:

Ed-1 said:

35har1old said:

35har1old said:

wizzywig27 said:

I honestly don’t recall getting a reference number, if I did then I would have screenshot it and I didn’t - it’s all very strange. 

For example 

Update this account was opened during the process of account opening and was visible in the app the next day
No ID requested

What branch did you select in case that makes a difference?

If it was visible in the app the next day, it was applied for as an existing (or former) customer. You cannot apply to any NatWest Group bank as a brand new customer and have access to online/mobile banking the next working day.

The application reference should still appear regardless, although it can be easy to miss. Ulster’s application process leaves a lot to be desired; it’s definitely one of the worst, if not the worst, of all current account providers. From not letting you review inputted data, to not sending any emails or texts, of/for anything, after finishing the form.

It's almost as if Ulster Bank have realised that the thousands of applications they have suddenly received from GB (where they have no branches), for an account that has far less features than an equivalent RBS/NatWest account, might just be being opened for the switch bonus alone and will generate no business after this. 

Would you be putting a lot of bank resource into the application process?

I’m surprised it doesn’t implement the same application process as NatWest/RBS, considering their duplicated systems elsewhere (e.g. website and online/mobile banking).

Stargunner

[Deleted User] said:

Stargunner said:

SVts said:

I received a text today saying my account was now open and I’d receive a welcome pack in 10 days. I never sent any identification when applying. 

Same for me

How many days after sending forms back?

I posted my form back last Friday and got the text that my account is open yesterday. Received another text this morning saying that my debit card will be with me in 5 days.

SVts

Ulster Bank seems so old fashioned in its methods. I thought the Co-Op was bad but Ulster take being slow to another level.

dealyboy

 For the benefit of those still in the early stages ...

@The_Green_Hornet's timeline
https://forums.moneysavingexpert.com/discussion/comment/79918524/#Comment_79918524

and @AmityNeon's very own timeline
https://forums.moneysavingexpert.com/discussion/comment/79920105/#Comment_79920105

trient

flaneurs_lobster said:

It's almost as if Ulster Bank have realised that the thousands of applications they have suddenly received from GB (where they have no branches), for an account that has far less features than an equivalent RBS/NatWest account, might just be being opened for the switch bonus alone and will generate no business after this. 

Would you be putting a lot of bank resource into the application process?

It was mentioned before that applications are dealt with centrally at NWG level, presumably in GB. They must be flooded at group level...

flaneurs_lobster

trient said:

flaneurs_lobster said:

It's almost as if Ulster Bank have realised that the thousands of applications they have suddenly received from GB (where they have no branches), for an account that has far less features than an equivalent RBS/NatWest account, might just be being opened for the switch bonus alone and will generate no business after this. 

Would you be putting a lot of bank resource into the application process?

It was mentioned before that applications are dealt with centrally at NWG level, presumably in GB. They must be flooded at group level...

Why then did I have to send my paper form back to NI?

dealyboy

flaneurs_lobster said:

trient said:

flaneurs_lobster said:

It's almost as if Ulster Bank have realised that the thousands of applications they have suddenly received from GB (where they have no branches), for an account that has far less features than an equivalent RBS/NatWest account, might just be being opened for the switch bonus alone and will generate no business after this. 

Would you be putting a lot of bank resource into the application process?

It was mentioned before that applications are dealt with centrally at NWG level, presumably in GB. They must be flooded at group level...

Why then did I have to send my paper form back to NI?

tags: @flaneurs_lobster, @trient ...

I was advised by a UB CSA that he was not able to put me through to the NI 'current account team' but that all applications for the group banks were dealt with by NatWest. I expressed surprise (as you would have), but when I phoned NatWest they confirmed it and answered my question.

Puzzling isn't it! but I suspect UB's processes and infrastructure will be changing soon, one way or another.

SVts

dealyboy said:

flaneurs_lobster said:

trient said:

flaneurs_lobster said:

It's almost as if Ulster Bank have realised that the thousands of applications they have suddenly received from GB (where they have no branches), for an account that has far less features than an equivalent RBS/NatWest account, might just be being opened for the switch bonus alone and will generate no business after this. 

Would you be putting a lot of bank resource into the application process?

It was mentioned before that applications are dealt with centrally at NWG level, presumably in GB. They must be flooded at group level...

Why then did I have to send my paper form back to 

Puzzling isn't it! but I suspect UB's processes and infrastructure will be changing soon, one way or another.

As there APP is now identical to RBS I suspect a possible merger very soon

[Deleted User]

Ok, I’m officially stumped. 10 days since I sent the form back and nothing from UB. Went to NatWest to show my ID but they didn’t know what to do with me. 

Is there a number I should call? Either an Ulster or NatWest application centre?