New Natwest / RBS / Ulster Bank £200 Switch Incentive

Aidanmc

overspender22 said:

The ‘within 7 days’ of doing blah blah blah - does that mean 7 days after the switch completes? Or just after applying to switch, and paying the money in etc 

 

Within 7 days of switch completion and other conditions are met.

Calidad

Well, my switch to RBS from Halifax successfully completed on the 28th. I did receive an incentive from NatWest last year, so I’ll keep my fingers crossed that I receive the incentive. 

CuriousGirl

Calidad said:

Well, my switch to RBS from Halifax successfully completed on the 28th. I did receive an incentive from NatWest last year, so I’ll keep my fingers crossed that I receive the incentive. 

I received an incentive from RBS in 2019 and one from Ulster last year but still nothing for me so far despite 6 days after the switch into NatWest completed and the £1250 transferred in   

Stargunner

Stargunner said:

notquiteskint said:

Well am no further forward, emails received headers

1. You'll be able to use your account soon
2. Your current account switch has started
3. View your latest mail online
4. Your account's up and running

also recieved a text your account is now ready to use get our app here, guess what the app needs my customer number, so far not really impressed one of the phone numbers they supplied does not work.....shambles so far

I have received the exact same as you and have no customer number as well

Update. Just called Nat West on 0345 7888444 and when asked by the auto answering system what  I was calling about I just said customer number and was put through to a gentleman who talked me through the process of registering and when I got to the section asking for account No & sort code he gave them to me to enter which created my customer number. All set up now and only took 5 mins.

Brewer21

I found out I still had an RBS account last December, thought I'd switched out of it.
Long story but I thought I'd use it as a doner account to switch to Lloyds at the time. That plan didn't go very well so ended up switching another account i have.
The problems encountered were trying to get a new debit card for the existing account, my old one was lost or destroyed by me, I think the latter. Trying to get a new one sorted was frustrating, the website or app proved absolutely useless, it sends you round in circles. Two weeks of messing around I eventually got a confirmation that a new card and pin were on the way. I need a current card as most do to switch when the time comes as they ask for it during the switch application, sorted now. Just think if I wanted the card to use to spend, I realised these things need to be secure but crazy with RBS.
My current go to bank of many years (First Direct)  would have had it sorted quicker, well i hope they would

I may try a switch to Ulster bank, not had one before but yes to having a NatWest switch binus before, worth a try as others may have done.

Calidad

CuriousGirl said:

Calidad said:

Well, my switch to RBS from Halifax successfully completed on the 28th. I did receive an incentive from NatWest last year, so I’ll keep my fingers crossed that I receive the incentive. 

I received an incentive from RBS in 2019 and one from Ulster last year but still nothing for me so far despite 6 days after the switch into NatWest completed and the £1250 transferred in   

Hopefully we both get a positive outcome! 

danny13579

Calidad said:

CuriousGirl said:

Calidad said:

Well, my switch to RBS from Halifax successfully completed on the 28th. I did receive an incentive from NatWest last year, so I’ll keep my fingers crossed that I receive the incentive. 

I received an incentive from RBS in 2019 and one from Ulster last year but still nothing for me so far despite 6 days after the switch into NatWest completed and the £1250 transferred in   

Hopefully we both get a positive outcome! 

I received the 2019 RBS incentive, but applied for Ulster anyway after hearing some success stories on here. Fingers crossed for us all! 

money4sb

Of all the banks I've ever dealt with... Natwest are the worst by far.  Their online sign-up process is poor and there's little or no confirmation back to say that you've signed up.  As for switching a joint account - forget it.
I ended up with 3 accounts set up and 3 debit cards arrived 2 days later!  What a shambles.  It's highly unlikely that I'll get the switch completed - I've almost given up.  When I call I just get pointed towards the online chatbot. 'Cora'.   It's a farce. 

notquiteskint

Stargunner said:

notquiteskint said:

Well am no further forward, emails received headers

1. You'll be able to use your account soon
2. Your current account switch has started
3. View your latest mail online
4. Your account's up and running

also recieved a text your account is now ready to use get our app here, guess what the app needs my customer number, so far not really impressed one of the phone numbers they supplied does not work.....shambles so far

I have received the exact same as you and have no customer number as well

03457242424 when answered i said customer number and got a human.

i have found out today my customer number is the one i used over 20yrs ago on an old closed account same secure number and password, so i can now login via my pc but if i try to login in using the app it tells me my account is locked. After speaking with numerous bods i am no further forward to been able to use the app which is part of the £200 offer which i may not even get if they hold details that long
i was even told you don't need a customer number which was a lie because thats the 1st thing you have to input in the app

phillw

notquiteskint said:
After speaking with numerous bods i am no further forward to been able to use the app which is part of the £200 offer which i may not even get if they hold details that long

The switch offer was available to existing customers, so being a customer 20 years ago is fine. 

However I think you need the app working to get the money

(d) log into our mobile banking service within 60 days of opening your new eligible account.

If you haven't raised a complain (which needs to start with the words "I want to make a complaint", just phoning up to say it's not working doesn't count) then you should do so.

The reason for your complaint is that you can't log in to mobile banking and therefore won't be able to receive the switch offer.