Cazoo added a PX onto my order and I didn’t have one

Standingstrong

I got my other a class repaired and gave it to my daughter to use 

Standingstrong

It’s what acutally happened cazoo is at fault and it’s there fault 

baser999

It was only in September that OP awoke to find his Mercedes A class had been damaged so perhaps he deserves a change of fortune. 

Most of his other posts start “a friend of mine . . . .”

Standingstrong

cymruchris said:

Nearlyold said:

baser999 said:

I’m going on line now, checking out the Cazoo clearance stock to see what else they have in the ‘under £200’ section 😂

They're only available to those who've suffered the most extraordinary multiple misfortune with banks over the last year, closed accounts, lost accounts, lost payments, Cifas markers, fraud enquiries etc.

Could soon add a CCJ to that list if the balance isn't settled quickly. Surprised court papers haven't already been issued, but depends on how recent the transaction was. 

Coming up to two months now but they just told me on the phone I can no longer buy or sell with them or email or ring 

Standingstrong

Exodi said:

Standingstrong said:

Wonka_2 said:

Standingstrong said:

Wonka_2 said:

So it's suggesting you traded in a car for £75 ? Or that you're paying £75 for your new car ?

What did you actually pay ? And how are you paying ? - monthly or all paid up front ?

I paid £20,400 for the new car 

and they added a Px which I didn’t know about which was £20,325 

and I paid a 99 delivery on top of it ,

i don’t know what they’ve done but there now accusing me of Part exchange fraud and I can’t buy of cazoo again 

Still not adding up 

So was the car £20k and you've paid nothing ? Or was the car £40k and you think you've got a bargain for £20k ?

All should be very easy to prove/disprove

I agreed to pay £20,400 for the car and they added a Px onto it and deducted £20325 , and I paid delivery so £174 I paid altogether and they’re saying I done Px fraud ??? 

How did I do that when I didn’t even put a PART EXCHANGE onto my order !!! 

I’ve put a complaint into them 

One of the most painful threads I've read with all the drip fed information, but to be clear, from reading the above and your earlier comment:

Standingstrong said:

No what they done was they added a random part exchange to my order which I didn’t have ,

i was buying the car out right , and the guy on delivery said you got a Px ? I said no I don’t and he called up and asked why there’s a Px on my order and they just gave me the car ..

Will I get any comebacks off this it’s been two months now and I’ve not heard anything 

So let me get this right.

You've bought a £20,400 car with £99 delivery = £20,499 payable.

They mistakenly deducted £20,325 for a Part Exchange that you didn't ask for and doesn't exist. This meant you paid £174 for the car in total... and this was a couple of months ago?

I can understand why they might be going ballistic if you've got a £20k+ car on your driveway that you paid £174 for.

Except for asking the delivery driver if he's sure that's right, have you made any other action to remedy this? Did you have to pay before you received the car or after?

Personally, I wouldn't touch the car and would be on the phone to them non-stop if I had noticed I'd been changed £174 for a £20k+ car...

I paid before online before placing order , 

im using the car as we speak got logbook through post everything is at the norm ..

bit fuming with the response I had from them 

Standingstrong

baser999 said:

It was only in September that OP awoke to find his Mercedes A class had been damaged so perhaps he deserves a change of fortune. 

Most of his other posts start “a friend of mine . . . .”

The a class is now in my daughters use , she is using it I got it repaired 


whats that got to do with you ? We’re talking about CAZOO’s fault here.

nothing else 

powerful_Rogue

Standingstrong said:

It’s what acutally happened cazoo is at fault and it’s there fault 

Indeed, it is their admin error. Doesn't stop you owing the money though.

powerful_Rogue

Standingstrong said:

cymruchris said:

Nearlyold said:

baser999 said:

I’m going on line now, checking out the Cazoo clearance stock to see what else they have in the ‘under £200’ section 😂

They're only available to those who've suffered the most extraordinary multiple misfortune with banks over the last year, closed accounts, lost accounts, lost payments, Cifas markers, fraud enquiries etc.

Could soon add a CCJ to that list if the balance isn't settled quickly. Surprised court papers haven't already been issued, but depends on how recent the transaction was. 

Coming up to two months now but they just told me on the phone I can no longer buy or sell with them or email or ring 

They have upto six years to issue proceedings to claim the money back. Now it's been highlighted, I expect they will now look to recover the money.

Standingstrong

powerful_Rogue said:

Standingstrong said:

cymruchris said:

Nearlyold said:

baser999 said:

I’m going on line now, checking out the Cazoo clearance stock to see what else they have in the ‘under £200’ section 😂

They're only available to those who've suffered the most extraordinary multiple misfortune with banks over the last year, closed accounts, lost accounts, lost payments, Cifas markers, fraud enquiries etc.

Could soon add a CCJ to that list if the balance isn't settled quickly. Surprised court papers haven't already been issued, but depends on how recent the transaction was. 

Coming up to two months now but they just told me on the phone I can no longer buy or sell with them or email or ring 

They have upto six years to issue proceedings to claim the money back. Now it's been highlighted, I expect they will now look to recover the money.

I’ve asked them do you need anything else from me they said blaitantly “no we do not want to deal or speak on this matter the matter is done DONT contact us again “ 

Wonka_2

Standingstrong said:

powerful_Rogue said:

Standingstrong said:

cymruchris said:

Nearlyold said:

baser999 said:

I’m going on line now, checking out the Cazoo clearance stock to see what else they have in the ‘under £200’ section 😂

They're only available to those who've suffered the most extraordinary multiple misfortune with banks over the last year, closed accounts, lost accounts, lost payments, Cifas markers, fraud enquiries etc.

Could soon add a CCJ to that list if the balance isn't settled quickly. Surprised court papers haven't already been issued, but depends on how recent the transaction was. 

Coming up to two months now but they just told me on the phone I can no longer buy or sell with them or email or ring 

They have upto six years to issue proceedings to claim the money back. Now it's been highlighted, I expect they will now look to recover the money.

I’ve asked them do you need anything else from me they said blaitantly “no we do not want to deal or speak on this matter the matter is done DONT contact us again “ 

In which case expect the car to disappear fairly soon given you've not paid for it

This isn't going to end with you having a £20k car for £175