Cazoo added a PX onto my order and I didn’t have one

Brie

Standingstrong said:

Brie said:

There's a big difference between these 2 scenarios

• agreeing to accept the car and pay £174 and not saying anything about it thinking that they might notice their mistake
• agreeing to accept the car and pay £174 and immediate ring them up to try to get the situation sorted out as there's obviously an error.

Either way you haven't said you with PXing anything but in the first you aren't doing anything and thus taking advantage of their error and in the second you are acknowledging there's an error and trying to help them resolve it.  The first might be considered fraud (but I doubt it) and the second definitely isn't fraud.

1st one is what’s happened on delivery 

So you're admitting that you hoped they wouldn't notice their mistake and now are upset that they have.  I'm beginning to think that this might be considered fraud by omission and that they have good cause to be cranky with you.  Personally I'd look at how you could resolve this before they get all legal on you.

tripled

Standingstrong said:

tripled said:

So, the car was £20,400, plus £99 for delivery. You have been invoiced £174 (because they deducted the PX), and have paid £174, is that correct?

So you owe them £20,226? Have you offered to pay them the £20,226?

Why are you so worried about not buying from Cazoo again, there are plenty of other car dealers?

That’s correct £174 on the invoice it says I’ve paid 

no I haven’t why should I if they’ve made a mistake (added part exchange to my order when I hadn’t had one ) 

I’m not worried I’m just concerned as to why it all happened 

Ok so you have paid £174 for a £20,400 (+£99 delivery) car.

They made a mistake - or even two mistakes - with the PX and with releasing the car.

If you entered into a contract with them to buy and deliver a car for £20,400, they have fulfilled that contract, and you have only paid £174, then you owe them the remainder of the balance.

If you had made a mistake - for example a typo in a bank payment and transferred them too much - would you expect them to reimburse it, or would you happy for Cazoo to say "why should we if you've made the mistake, paying more than you needed to, we'll keep it"?

Standingstrong

Exodi said:

Standingstrong said:

tripled said:

So, the car was £20,400, plus £99 for delivery. You have been invoiced £174 (because they deducted the PX), and have paid £174, is that correct?

So you owe them £20,226? Have you offered to pay them the £20,226?

Why are you so worried about not buying from Cazoo again, there are plenty of other car dealers?

That’s correct £174 on the invoice it says I’ve paid 

no I haven’t why should I if they’ve made a mistake (added part exchange to my order when I hadn’t had one ) 

I’m not worried I’m just concerned as to why it all happened 

Oh dear...

Your wording is very odd - what's with the '£174 on the invoice it says I've paid' - what did you pay??? Presumably money came out of your bank?

You haven't offered to pay the £20k+ you owe for your £20k car? This is why they're accusing you of fraud... I can't say I disagree with this assessment based on your comments.

I'm suprsied you're not worried, I would expect a demand for the £20k with a LBA. You don't just get a free car because some admin made a mistake.

I paid £174 that’s what’s on invoice 

they added a Px onto my order WHICH I didn’t have 

MatyMoo

This has to be a wind up…….you don’t pay Cazoo on delivery!

cymruchris

Standingstrong said:

Exodi said:

Standingstrong said:

tripled said:

So, the car was £20,400, plus £99 for delivery. You have been invoiced £174 (because they deducted the PX), and have paid £174, is that correct?

So you owe them £20,226? Have you offered to pay them the £20,226?

Why are you so worried about not buying from Cazoo again, there are plenty of other car dealers?

That’s correct £174 on the invoice it says I’ve paid 

no I haven’t why should I if they’ve made a mistake (added part exchange to my order when I hadn’t had one ) 

I’m not worried I’m just concerned as to why it all happened 

Oh dear...

Your wording is very odd - what's with the '£174 on the invoice it says I've paid' - what did you pay??? Presumably money came out of your bank?

You haven't offered to pay the £20k+ you owe for your £20k car? This is why they're accusing you of fraud... I can't say I disagree with this assessment based on your comments.

I'm suprsied you're not worried, I would expect a demand for the £20k with a LBA. You don't just get a free car because some admin made a mistake.

I paid £174 that’s what’s on invoice 

they added a Px onto my order WHICH I didn’t have 

Ok - so you owe them £20k. 

Have you discussed with them how you're going to make payment?

Devongardener

You have to pay Cazoo before delivery,  so if you only paid £174 when you ordered the car you must have know that something was wrong.   So apparently you have a £20K car for £174 and you wonder if there will be any comeback!  Just make arrangements to pay the balance. 

Nearlyold

MatyMoo said:

This has to be a wind up…….you don’t pay Cazoo on delivery!

It's a Wind Up, probably bought a Clockwork Car. 

baser999

I’m going on line now, checking out the Cazoo clearance stock to see what else they have in the ‘under £200’ section 😂
Think OP is missing a trick here - should be selling his £20k bargain and cashing in on a huge profit. He doesn’t seem to think there’s anything amiss.

photome

Exodi said:

Standingstrong said:

Brie said:

There's a big difference between these 2 scenarios

• agreeing to accept the car and pay £174 and not saying anything about it thinking that they might notice their mistake
• agreeing to accept the car and pay £174 and immediate ring them up to try to get the situation sorted out as there's obviously an error.

Either way you haven't said you with PXing anything but in the first you aren't doing anything and thus taking advantage of their error and in the second you are acknowledging there's an error and trying to help them resolve it.  The first might be considered fraud (but I doubt it) and the second definitely isn't fraud.

1st one is what’s happened on delivery 

This has to be a wind-up...

looks like a wind up to me

If Op paid £174 for a car worth 20k and hasnt done anything to remedy it, although with every post the OP makes it doesnt really get any clearer

Exodi

Nearlyold said:

MatyMoo said:

This has to be a wind up…….you don’t pay Cazoo on delivery!

It's a Wind Up, probably bought a Clockwork Car. 

Yeah my money is on a wind-up.

You get a lot of entitled people on these forums that think they should get compensation because it's raining outside, but I have a hard trouble believing that anyone could genuinely think they get to keep a 20 grand car that they paid £174 because it's not their mistake.