Cazoo added a PX onto my order and I didn’t have one

Aylesbury_Duck

Standingstrong said:

tripled said:

So, the car was £20,400, plus £99 for delivery. You have been invoiced £174 (because they deducted the PX), and have paid £174, is that correct?

So you owe them £20,226? Have you offered to pay them the £20,226?

Why are you so worried about not buying from Cazoo again, there are plenty of other car dealers?

That’s correct £174 on the invoice it says I’ve paid 

no I haven’t why should I if they’ve made a mistake (added part exchange to my order when I hadn’t had one ) 

I’m not worried I’m just concerned as to why it all happened 

No need to be worried or concerned.  Just sit tight if you don't want to sort it out.  They'll  make legal demands for the money and possibly report you for fraud.  You can relax and deal with it in due course.

Standingstrong

Gavin83 said:

I don’t believe this is a genuine thread either. There’s no way Cazoo is writing off a £20k car. Any company would ask the OP to pay and if they didn’t would take them to court where they’d easily win. 

For a few hundred quid they’d write it off but £20k? Not a chance.

Do you want me to show you the invoice ?? 

sheramber

Grumpy_chap said:

This is quite a confusing thread.  It seems to be that:

1. The OP ordered a car from Cazoo.
2. The car was priced at £20k.
3. The OP paid a small deposit plus delivery charge coming to £200.
4. When the car was delivered, the delivery driver expected there to be a trade in vehicle to collect.
5. The OP said, no - that is not correct, I never had a trade in.  
6. The OP would have been expecting to pay the balance of the £20k though.
7. A phone call was made and the delivery driver left the new car (£20k).
8. While the admin error was unfortunate, the OP knows that the £20k car won't be left for only £200 in full and final settlement.
9. It seems as though Cazoo took the approach of trusting the customer, so left the vehicle and then went to check their paperwork and payments.
10. Once the check was complete, Cazoo realised the error was in recording the trade in vehicle and that the customer had not paid the balance.
11. So Cazoo asked (at some point by some means) for the balance to be paid, which should have been easy given the OP was expecting to need to pay the full price of £20k given that there was no actual trade in ever linked to the purchase.
12. Instead of completing the payment of the balance by whatever means the OP thought they would do so originally, the OP instead tried to claim that the £200 paid was the full payment
    
13. Now, the OP has the £20k car, only paid £200 and is upset that Cazoo have passed the matter to their legal team and refuse to have any contact outside of that.
14. OP - expect a legal letter very soon and be ready to make the payment for the car plus any additional costs.  The better approach would be to pay Cazoo in the meantime - if Cazoo won't speak with you, then write them a letter, with all the order details and a cheque in the post for the balance.

You forgot that he made a payment-, but didn't say how much, before he placed the order

Standingstrong

This is where it shows on the invoice I actually  paid £99 and £25 

there fault I guess for putting someone’s random Px on my order 

Seems like it’s not a WIND-UP after all 

and after phoning cazoo to pay the balance they said no we don’t want to deal with you again and the matter stays the same we don’t want to buy off you or deal with you again. 

Standingstrong

sheramber said:

Grumpy_chap said:

This is quite a confusing thread.  It seems to be that:

1. The OP ordered a car from Cazoo.
2. The car was priced at £20k.
3. The OP paid a small deposit plus delivery charge coming to £200.
4. When the car was delivered, the delivery driver expected there to be a trade in vehicle to collect.
5. The OP said, no - that is not correct, I never had a trade in.  
6. The OP would have been expecting to pay the balance of the £20k though.
7. A phone call was made and the delivery driver left the new car (£20k).
8. While the admin error was unfortunate, the OP knows that the £20k car won't be left for only £200 in full and final settlement.
9. It seems as though Cazoo took the approach of trusting the customer, so left the vehicle and then went to check their paperwork and payments.
10. Once the check was complete, Cazoo realised the error was in recording the trade in vehicle and that the customer had not paid the balance.
11. So Cazoo asked (at some point by some means) for the balance to be paid, which should have been easy given the OP was expecting to need to pay the full price of £20k given that there was no actual trade in ever linked to the purchase.
12. Instead of completing the payment of the balance by whatever means the OP thought they would do so originally, the OP instead tried to claim that the £200 paid was the full payment
    
13. Now, the OP has the £20k car, only paid £200 and is upset that Cazoo have passed the matter to their legal team and refuse to have any contact outside of that.
14. OP - expect a legal letter very soon and be ready to make the payment for the car plus any additional costs.  The better approach would be to pay Cazoo in the meantime - if Cazoo won't speak with you, then write them a letter, with all the order details and a cheque in the post for the balance.

You forgot that he made a payment-, but didn't say how much, before he placed the order

I paid £99 and £25 , that’s what shows on invoice 

Standingstrong

This is also what it says about getting a valuation of the car from them  god knows what has happened but how shockingly scary 

elsien

Standingstrong said:

This is also what it says about getting a valuation of the car from them  god knows what has happened but how shockingly scary 

I think we’re all pretty clear on what has happened. Or not.

Standingstrong

elsien said:

Standingstrong said:

This is also what it says about getting a valuation of the car from them  god knows what has happened but how shockingly scary 

I think we’re all pretty clear on what has happened. Or not.

Which is? 

powerful_Rogue

So when are you going to pay them the £20k+?

Standingstrong

powerful_Rogue said:

So when are you going to pay them the £20k+?

Read what I said above ☝️

“I rang cazoo again to pay the balance they said no balance due and we don’t want to deal with you again and the matter stays the same we don’t want to buy off you or deal with you again. “