Courier Cost Cutting Feedback/Discussion thread

DonnyBoy_3

directparceldelivery wrote: »

hi My Name Is Ben Garland And Iam The Office Director Of Direct Parcel Delivery.
First Let Me Say How Fun Its Been Over The Last Few Weeks Reading This Forum,
Really It Would Be Hard To Start Anywhere, After The Things People Have Posted About Direct Parcel Delivery And The Holding Company direct sales europe ltd That Is In Charge Of It.
I Would Be The First To Agree That We As A Company Have Had Problems In Setting Up Our Service, But When People Post Such Comments As "They Dont Respond To Emails" Or T"hey Took My Money And Never Collected My Parcel "this Just Not True. Even The People Who Say Companys Like This One Wont Last , I Say Ha Ha To...
You May Ask Yourself Why People Say Such Things, Well Could It Be We Are The Best Value For Money Parcel Delivery Company In England.
But Maybe The People Who Post Things Here Have Used Our Service And Found A Problem, But Strange How We Carnt Find Any Records Of The People Who Say Bad Things About us , they have never Placed An Order With Us ,
Well To Make A Point Any Of Our Customers Who Are Unhappy Can Feel Free To Contact Me Direct At [EMAIL="md@directparceldelivery.eu"]md@directparceldelivery.eu[/EMAIL] If They Are Unhappy In Any Way About Our Service...
By The Way We Are Here To Stay,
And Will Continue To Offer Not Just Great Service But Also The Best Price.
Many Thanks For Your Time.

Are you still using Parcelforce ?

Many other resellers seem to have been 'found out' by Parcelforce and have either suddenly stopped trading or switched to DHL (guess they aren't bothered about companies reselling their services at cheap rates).

How long do you think you will be able to stay with Parcelforce as moving to DHL doesn't seem to do resellers any favours in terms of service quality ?

DonnyBoy_3

pepsi_max2k wrote: »

Does anyone know the deal with couriers and delivery to business addresses? I've been looking around and trying to figure it out, and seems there's seperate services for business to business, home to home, and business to home, with some of the sites listed here mentioning which theres is (some not doing a very good job of it), others not mentioning anything at all, some using services that although they make no mention of it the actual couriers do...

And my biggest problem is I need to send from a home address to a business address. Which from what I've found, no one actually specifically states they do. So I'm guessing it's either classed as home to home or business to business, and I'm just worried about what happens when i inevitably chose the wrong one

Any help appreciated

Home to business is not a normal requirement in distribution, and as such some carriers will be concerned about the costs of collection from home addresses. Resellers would be able to cope with this, however if you have regular volumes it may be more beneficial to make contact with any of the 'main' couriers and ask them directly.

DonnyBoy_3

custardy wrote: »

i think all you ebayers should use sameday to keep those stars
http://www.royalmail.com/portal/rm/jump2?mediaId=400027&catId=400028

The man from Royal Mail finally recommends his employers !!!!!

custardy

DonnyBoy wrote: »

The man from Royal Mail finally recommends his employers !!!!!

well rm cant compete on this thread given they dont offer this service
parcelforce do

pepsi_max2k

>> any other resellers seem to have been 'found out' by Parcelforce...
>> switched to DHL (guess they aren't bothered about companies reselling

slightly OT but, from what I've witnessed I assumed it was DHL who paid more attention to reselling than PF as most companies who go under seem to be using them, and the PF users seem to be running for ages without problems. B&G had ~2500 feedback before they stopped, and lots of people here seem to have been using them for a long time before they stopped.

would be nice to know which is really more likely to stop resellers sooner, but i guess that'd just be used by those wanting to take advantage of the answer by reselling themselves.

yummymummymelanie

Please no one bother with Capital Trades on eBay anymore!! :exclamati

On Monday I filled out 2 forms on their page which were both successfully sent and then I paid for 2 collection/deliveries via PayPal.

Waited in all day on Tuesday but no collection so as advised in their listing, I contacted them after 7pm to inform them of no collection. No reply to my emails but they had time to leave feedback for other people at 2am!!

Yesterday emailed again twice, couldn't have been nicer to them but yet again, no collection and no reply. Again, they had time to leave other people feedback.

Have emailed for the last time this morning and surprise surprise, no reply! Have opened a PayPal dispute and informed eBay but as you'd have guessed by now - no reply!

Just want people to be wary of paying for items that are listed in the Classified sections. The seller does have good feedback and I have used them with success once before but it seems now they'd rather just take peoples cash and not bother to provide a service or have the decency to take 2 minutes to reply to an email with an explanation.

I'm not happy as it means now it's going to cost me more to send 2 large parcels - grrrr!! :mad:

TKPeters

I will remove them from the main list until the problem is resolved

Currently Pre Paid Parcel are offering a good service

prince

has anybody got any credit refunds for purchasing prepaid vouchers in lots of 15,30,50 !!! as promised by pre paid parcels?

TKPeters

prince wrote: »

has anybody got any credit refunds for purchasing prepaid vouchers in lots of 15,30,50 !!! as promised by pre paid parcels?

I spoke to them yesterday regarding this & they tell me that they're working through all the Paypal transactions to credit those customers who qualify

pcg2001

Hi, everyone,

No one has had a problem with Pharon International, right? That is a legit company?

Sorry for the basic question: but I want to send a box of books to a european country. I book the service with Pharos. Do they collect from my home?

I weigh the box, but should I had a few kgs in case my scale is not very precise?

Is there anything else to this type of service? by this I mean, is this no different than packing a box, taking it to the post office and sending it by mail, other than the company collects the box from my home?

What about insurance? Is the service not insured, in the sense that if they lose the box for some reason I am entitled to something?

I would really appreciate if you could answer this really basic questions... I've never used this, so am not sure how to proceed. TIA