Courier Cost Cutting Feedback/Discussion thread

superloopy_2

Hi - newbie needing advice.

Paid courier company for a pickup (wheels). They attended, wheels were at back of house, no more than 5mins turnaround, all packaged as per instructions. The courier flatly refused to wait, drove off leaving no instruction. Company are saying that implicit in terms and conditions that goods MUST be available immediately althought T&C's just say that pickup will be between 9 & 5.30pm, no mention of wait times at all although I accept that if i'd not had the items available and asked for say an hour then i'd expect him to refuse, but 5minutes, I askyou! Am i unreasonable thinking that i've broken terms and conditions or would a small claims court view the courier as unreasonable in driving off immediately I said i'd get goods for him, out the back. Given that they were wheels (x4) and booked as such is it so unreasonable to expect 5mins to heave them throught the house?? Question is should I push this one or not, they've taken £40 of my dosh and won't come back for a recollection until I pay a further £20 !! Any advice apprecaited.

RED*RED*WINE_2

OMG that is disgusting loopy. Which courier service did you use?

BTW, there is a new courier thread here
http://forums.moneysavingexpert.com/...html?t=1125939

It may be better if you post this on the new thread.

RED*RED*WINE_2

ooops that link doesn't work.
Try the link in the first post at the top of the page.