Virgin Money Cashback Switch Offer August 2022

Carl2020

soulsaver said:

pfpf said:

yea but MM said a few posts back that he never got an email but saw his "60 day" window had reduced to 58 in the rewards section when he checked. so offer added but no email to say they had added it....

anyway the main thing is if its in your reward section which mine still isn't after switch was completed on the 7th. whats your timeframe currently?

Same. 
I'm happy to wait for the email - but I notice nobody has mentioned getting one, yet. 

Perhaps most on here had already got an account, so don't qualify?

I have had cashback enabled on my account for over a week without an email, so potentially they may not be sending them.

Mine took around 3 working days, but as mentioned I did use the card for the first time the day before it kicked in, they may wait until you use it once as confirmation you have the card and ready to go.

But yeah, if you have switched keep checking the cashback app, it will be the top offer once ready along with how long you have left.

MisterMotivated

Carl2020 said:

Mine took around 3 working days, but as mentioned I did use the card for the first time the day before it kicked in, they may wait until you use it once as confirmation you have the card and ready to go.

I didn't use my card at all until I saw that the cashback offer was active.

soulsaver

Got an email from them today to say I can now claim 20000 Virgin points... Did others get this? So their email is working...

clowning

I have received an email today saying my account is up and running and I can earn the 25% cash back. There is a tick box, with 3 boxes, which says just follow the steps. They have ticked 2 of the boxes to confirm that I have - registered for cash back and paid in at least £1000 to my linked instant access saver. The third box is to switch my existing current account. (The agreed switch date is tomorrow)
I haven't had an email about Virgin points

soulsaver

Thanks - that doesn't sound like anything I've seen. I'll get after them.

pfpf

soulsaver said:

Thanks - that doesn't sound like anything I've seen. I'll get after them.

good luck. live chat - need to phone CS. secure message - need to phone CS. CS on pickup hangs up. CS, helpful girl till needs to transfer/speak to another Dept. - hangs up.

edit: got through and actually more than helpful but iv'e got to wait the 14 days as per the T&C's.

princess23

What direct debits did people set up? do music streams etc count TIA

soulsaver

pfpf said:

soulsaver said:

Thanks - that doesn't sound like anything I've seen. I'll get after them.

good luck. live chat - need to phone CS. secure message - need to phone CS. CS on pickup hangs up. CS, helpful girl till needs to transfer/speak to another Dept. - hangs up.

edit: got through and actually more than helpful but iv'e got to wait the 14 days as per the T&C's.

Used secure message on PC: Used 'Complaint'. They asked which option I'd like if incentive team approved it, 20000 points or 25% cashback?

As I thought: I wasn't getting the 25% cb.


 

soulsaver

princess23 said:

What direct debits did people set up? do music streams etc count TIA

Any DDs will work.

pfpf

soulsaver said:

pfpf said:

soulsaver said:

Thanks - that doesn't sound like anything I've seen. I'll get after them.

good luck. live chat - need to phone CS. secure message - need to phone CS. CS on pickup hangs up. CS, helpful girl till needs to transfer/speak to another Dept. - hangs up.

edit: got through and actually more than helpful but iv'e got to wait the 14 days as per the T&C's.

Used secure message on PC: Used 'Complaint'. They asked which option I'd like if incentive team approved it, 20000 points or 25% cashback?

As I thought: I wasn't getting the 25% cb.


 

has the offer now appeared? did they give a new timeframe?