Virgin Money Cashback Switch Offer August 2022

soulsaver

@pfpf Not had an outcome decision yet..

Will update, 

PRAISETHESUN

princess23 said:

What direct debits did people set up? do music streams etc count TIA

Any DD will work. Just make sure it is a direct debit (where you provide your current account details) instead of a continuous payment authorisation (where you provide your credit/debit card details). I only stress this point since you mention music streaming - Spotify for example takes payment using your card details and won't satisfy the DD requirement by itself.

Easiest way to generate DDs is to shuffle around legitimate household bills (gas/electricity, water, council tax, etc). Outside of that, some options to artificially generate DDs are discussed here: https://forums.moneysavingexpert.com/discussion/5734632/savings-accounts-accepting-dds/p1

pfpf

looks like i may have fallen foul of this: https://forums.moneysavingexpert.com/discussion/comment/79487268/#Comment_79487268

although i don't see it in the T&C's just in the intro section of the offer description.

clowning

My switch completed on 14th Sept. I checked for the 25% off offer yesterday and it wasn't there.
It has appeared today - 59 days left.

I should probably state that I have never held a Virgin current account before, so haven't previously received any switch incentive.

ETA - I didn't get an email confirming the switch was complete, but there was a secure message in the app 

soulsaver

pfpf said:

looks like i may have fallen foul of this: https://forums.moneysavingexpert.com/discussion/comment/79487268/#Comment_79487268

although i don't see it in the T&C's just in the intro section of the offer description.

Current Account Switch Offers | Switch Bank Accounts | Virgin Money UK

It is in the terms under 'how do I take up the offer' but it fails to mention the app there.

If being stingey with me wasn't idicative of their policies, I'd say you'll be alright:
The 'open in app or online' I believe is to stop the branches being flooded with people queuing/ postage admin - not a specific qualifying term.

What's more, it's their processes that stopped you opening online.
Let's hope they'll play fair with you, if not I'd go down the complaint route, too.

hoc

Best to just wait for Virgin to do a traditional cash bonus like everyone else. They did the silly offers for wine, now they're doing this spend linked faff. In time they will do a normal switch bonus and based on other banks it has generally been worth it to wait and not take up the first offer.

Carl2020

hoc said:

Best to just wait for Virgin to do a traditEional cash bonus like everyone else. They did the silly offers for wine, now they're doing this spend linked faff. In time they will do a normal switch bonus and based on other banks it has generally been worth it to wait and not take up the first offer.

I don't think they have ever done a normal cash for switch deal, this has been by far their best one that they have offered over years.

MisterMotivated

I can't see a straightforward cash offer on the horizon either but, even if there is, the current switch offer value is pretty good compared to other offers, so I wouldn't be hanging on waiting.  From VM's point of view, the current offer setup will potentially reduce the number people switching to collect the bonus but not actually using the account, as they'll have to get used to using it regularly to get the cashback.  It also means they won't necessarily have to pay out the full £160 in all cases as some people won't spend the required £640 in 2 months to earn the full cashback amount

pfpf

soulsaver said:

pfpf said:

soulsaver said:

Thanks - that doesn't sound like anything I've seen. I'll get after them.

good luck. live chat - need to phone CS. secure message - need to phone CS. CS on pickup hangs up. CS, helpful girl till needs to transfer/speak to another Dept. - hangs up.

edit: got through and actually more than helpful but iv'e got to wait the 14 days as per the T&C's.

Used secure message on PC: Used 'Complaint'. They asked which option I'd like if incentive team approved it, 20000 points or 25% cashback?

As I thought: I wasn't getting the 25% cb.


 

iv'e popped a secure message to them under the complaints heading today as its now 14 days since my switch.

MACKEM99

Completed the application online.  I must say the questions at the end left me non plussed i.e. you opened an account in 2009 ....... plus similar questions.  I took a guess?? !!!!!!??