Amazon Newday ending November

cymruchris

thefsg said:

Well I opted-in, was forced to start using the Pulse app from yesterday. My spouse is an additional cardholder. Haven't received and no sign of the physical cards. Today - Amazon Platinum cards have stopped working. What an utter mess. No chance of getting through on Chat or phone.

It states in your letters that the Pulse app works as of yesterday (Mine does perfectly) - you log in using the same details as your amazon card, your old amazon statements are there. and you use the same physical card and pin until December when the new Pulse card will be delivered. Why is that an utter mess? If you read what you've been given, all the info you needed was there.

PacketofCrisps

This is a nightmare, I've got a email today to say that my account is being closed, I thought it was moving over to Pulse automatically!? I've been on hold for nearly an hour trying to get through to them, I really hope I can reopen my ACC :-(

cymruchris

PacketofCrisps said:

This is a nightmare, I've got a email today to say that my account is being closed, I thought it was moving over to Pulse automatically!? I've been on hold for nearly an hour trying to get through to them, I really hope I can reopen my ACC :-(

They sent various letters via your Amazon app inbox - some cardholders were automatically taken over - some had to opt in - and some were told their account was closing. If you were one of the opt-ins who didn’t opt in - you’ll have it closed instead. 

What did it say in your letter ? 

TadleyBaggie

Nope the app is Android or iOS only. 

However you can still use a browser to manage the card at:

https://portal.newdaycards.com/pulse/login

Using your old credentials. 

TheMightySwordfish

Just tried to log into the Pulse app again after setting it up when it switched over and now it says it's suspended and to contact them.

darkovo

I didn’t opt in to a new pulse card, I let the amazon card end. But I do owe on it from new spending this month. I expect they’ll take payment somehow at some point, but be good to know how much the final amount is and when payment will be taken. Any ideas?
I presume I’ll get a final bill and/or end of contract letter through the post?

(I aren’t going to try and contact them as it’ll be wasting my time on hold etc)

jimroy

darkovo said:

I didn’t opt in to a new pulse card, I let the amazon card end. But I do owe on it from new spending this month. I expect they’ll take payment somehow at some point, but be good to know how much the final amount is and when payment will be taken. Any ideas?
I presume I’ll get a final bill and/or end of contract letter through the post?

(I aren’t going to try and contact them as it’ll be wasting my time on hold etc)

I had the same option. I.e I had to 'opt in' by the 6th November by calling up to get the Pulse card. I decided against it as it would now be superfluous to my requirements. (I'm hanging on for the new Amazon Rewards card launching next year).
Anyway, as they said in advance, from the 11th November I've been able to log into the Pulse app and online with the same details as I had on the Amazon card app/online and my direct debit has come out as normal and the remaining balance will be carried forward on the next (and final) statement and be taken out in full by direct debit next month. In fact I got an email the other day confirming all that and that I will get my accrued points added to my Amazon gift card balance automatically by the end of December. So far, so good and all going to plan.

WillPS

darkovo said:

I didn’t opt in to a new pulse card, I let the amazon card end. But I do owe on it from new spending this month. I expect they’ll take payment somehow at some point, but be good to know how much the final amount is and when payment will be taken. Any ideas?
I presume I’ll get a final bill and/or end of contract letter through the post?

(I aren’t going to try and contact them as it’ll be wasting my time on hold etc)

You should receive a statement and be able to pay it in the usual way. You'll continue to receive monthly statements until your balance is cleared at which point your account will be completely closed.

tux900

Now that my account has closed does anyone know what might happen to refunds applied to the card? I've been unable to get through to the support line and haven't found coverage of this scenario in their Help pages.

WillPS

tux900 said:

Now that my account has closed does anyone know what might happen to refunds applied to the card? I've been unable to get through to the support line and haven't found coverage of this scenario in their Help pages.

I've never dealt with this via NewDay, but my expectation based on other closed credit cards is that either the refund fails (although this tends to be for cards closed a very long time) or the refund goes through which triggers a new statement being issued indicating a positive balance, which is then either automatically refunded or you can call them to claim a refund.