Amazon Newday ending November

KxMx

I'm now due a £150 refund for a cancelled show booked a year ago, let's see if it comes through smoothly to my new Pulse account!

WillPS

tux900 said:

tux900 said:

cymruchris said:

I imagine it'll take a few days to hit your account. 

You were spot on - the refund has today been credited to my account (thus reducing the outstanding balance due for final payment in December).

Just to follow up on this; the credit was sitting in my now-closed account and so to get it back out I contacted NewDay via Live Chat and they arranged a transfer to my bank account, which has now been received. Interestingly the transfer said 'Santander' in the reference so they must have some involvement with them.

It's not a secret of any sort - they use Santander as their clearing bank. You can lookup the sortcode for payments on your statement and you'll see it's with Santander.

wiseonesomeofthetime

I cannot use my new Pulse card as I froze my card in the Amazon app and cannot find the feature to unfreeze it, either within the Pulse app or online banking 🤷‍♂️

I have asked Pulse Chat the question though, so let's see what they come up with.

Unless anyone here knows where I can find the unfreeze toggle, of course 

Resolved - for now

Had to get CS to do it via Chat though. 

They did tell me to simply got to My Card > Freeze Card, and toggle it on/off.

I told them that that was the problem. That option/feature is NOT in my android app.

Uninstalled/re-installed app - Still a no show.

At least it unfrozen now anyway. Or is it? 🤔

Guess I'll find out at POS.

KxMx

Refund came through no problem to my new card account. 

@wiseonesomeofthetime After your post I checked my Android app, that freeze/unfreeze option definitely isn't anywhere within the app. 

RhondaD

KxMx said:

Refund came through no problem to my new card account. 

@wiseonesomeofthetime After your post I checked my Android app, that freeze/unfreeze option definitely isn't anywhere within the app. 

The pulse card which Amazon went over to has a freeze option in the app. Are you still using the old Amazon card app?

KxMx

RhondaD said:

KxMx said:

Refund came through no problem to my new card account. 

@wiseonesomeofthetime After your post I checked my Android app, that freeze/unfreeze option definitely isn't anywhere within the app. 

The pulse card which Amazon went over to has a freeze option in the app. Are you still using the old Amazon card app?

No I am using the Pulse App. 
However an update dated 15/12/22 came through today, and the freeze option is now there.

wiseonesomeofthetime

Yup, can confirm that, since updating the android app today, the freeze toggle option is there.

Thanks folks!

dreaMer001

PacketofCrisps said:

Just a quick update on mine, I had my account closed due to missing the opt-in date, my complaint was that only emailed me regarding having to opt-in, the letter I received via the app didn't state that I needed to opt-in, and more importantly I didn't receive written notification via snail mail, so after about a week from making the initial complaint I have received a text today stating the following,

"Thank you for your complaint regarding your Amazon card.

After reviewing your account, we will be keeping it open and sending you a new Pulse card shortly.

Thank you for your patience.

Kind regards

NewDay Complaints Team"

So I'm pretty happy with that outcome, I am on a very low income and it took me a while to build my credit limit up on the Amazon card to help bolster my credit rating, there's no way I could of applied for a new credit card with a similar limit.  

I neither received the email nor a letter in the post. 

Phoned pulse support. He said he no longer has access to check if they were sent out, but has referred my request to another team to process (if an email or letter was sent out they will provide me a copy).

He said it's now too late to reinstate the closed account.

WillPS

I would expect it is too late to wake up a closed credit card at this point. Persue the complaint but seek credit elsewhere if you need it.