Amazon Newday ending November 11 August 2022 at 9:40PM edited 11 August 2022 at 9:44PM in Credit cards 127 replies 9.8K views

KxMx

I'm now due a £150 refund for a cancelled show booked a year ago, let's see if it comes through smoothly to my new Pulse account!

WillPS

tux900 said:

tux900 said:

cymruchris said:

I imagine it'll take a few days to hit your account. 

You were spot on - the refund has today been credited to my account (thus reducing the outstanding balance due for final payment in December).

Just to follow up on this; the credit was sitting in my now-closed account and so to get it back out I contacted NewDay via Live Chat and they arranged a transfer to my bank account, which has now been received. Interestingly the transfer said 'Santander' in the reference so they must have some involvement with them.

It's not a secret of any sort - they use Santander as their clearing bank. You can lookup the sortcode for payments on your statement and you'll see it's with Santander.

wiseonesomeofthetime

I cannot use my new Pulse card as I froze my card in the Amazon app and cannot find the feature to unfreeze it, either within the Pulse app or online banking 🤷‍♂️

I have asked Pulse Chat the question though, so let's see what they come up with.

Unless anyone here knows where I can find the unfreeze toggle, of course 

Resolved - for now

Had to get CS to do it via Chat though. 

They did tell me to simply got to My Card > Freeze Card, and toggle it on/off.

I told them that that was the problem. That option/feature is NOT in my android app.

Uninstalled/re-installed app - Still a no show.

At least it unfrozen now anyway. Or is it? 🤔

Guess I'll find out at POS.

KxMx

Refund came through no problem to my new card account. 

@wiseonesomeofthetime After your post I checked my Android app, that freeze/unfreeze option definitely isn't anywhere within the app. 

RhondaD

KxMx said:

Refund came through no problem to my new card account. 

@wiseonesomeofthetime After your post I checked my Android app, that freeze/unfreeze option definitely isn't anywhere within the app. 

The pulse card which Amazon went over to has a freeze option in the app. Are you still using the old Amazon card app?

KxMx

RhondaD said:

KxMx said:

Refund came through no problem to my new card account. 

@wiseonesomeofthetime After your post I checked my Android app, that freeze/unfreeze option definitely isn't anywhere within the app. 

The pulse card which Amazon went over to has a freeze option in the app. Are you still using the old Amazon card app?

No I am using the Pulse App. 
However an update dated 15/12/22 came through today, and the freeze option is now there.

wiseonesomeofthetime

Yup, can confirm that, since updating the android app today, the freeze toggle option is there.

Thanks folks!