Oh dear Asda Mobile increasing prices from 26 September

Take a look what's changing

Calls

Phone calls to any UK mobile and landline number

15p per minute

Current pricing: 4p per minute

Texts

UK text messages up to 160 characters

10p per text

Current pricing: 4p per text

Data

Mobile data usage throughout the UK and Europe

10p per MB

Current pricing: 4p per MB

As of 26th September we're making it free to call voicemail from your Asda mobile (currently 4p per minute). 

Our European roaming cap for in-bundle usage is also reducing from 25GB to 5GB from this date (regardless of bundle allowance).

«1345678

Comments

  • Sea_Shell
    Sea_Shell Posts: 9,191
    First Anniversary Photogenic Name Dropper First Post
    Forumite
    ☹️

    Did they email or text you?   Not received anything myself yet.

    Is it all PAYG customers?
    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.57% of current retirement "pot" (as at end January 2024)
  • Qew
    Qew Posts: 51
    First Anniversary Name Dropper First Post
    Forumite

    Scroll down to "Great pay as you go rates", then select "Rates from 26th September".

  • 3wheels
    3wheels Posts: 23
    First Anniversary First Post
    Forumite
    Thank you for posting this 👍🏻😁.
    I've just phoned and spoken to someone who sent me my PAC straight away and said that I should use up my balance. When I requested a refund he didn't think that was possible until I read him what it said on their website.
    He then put me on hold and returned saying that they would refund my card for the balance of my account.
    When I pointed out that they did not have any card details as I used a top up to credit my phone he simply replied that in that case I would receive an e gift card. (didn't exactly inspire confidence but we shall see).
    I'll give it until the end of the week and if I haven't received anything call back. 
    I'll also report back here and have no intention of using the PAC until I have received my refund. 
  • Sea_Shell
    Sea_Shell Posts: 9,191
    First Anniversary Photogenic Name Dropper First Post
    Forumite
    What better deals are there to switch too, if you are a very light, but fairly regular user?


    I see they offer a £4 bundle with unlimited minutes/texts, which would work out cheaper if you know you need to make a few calls, or sit on hold to a call center 😉

    After just 26 minutes you'd be better off .
    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.57% of current retirement "pot" (as at end January 2024)
  • 3wheels
    3wheels Posts: 23
    First Anniversary First Post
    Forumite
    Sea_Shell said:
    What better deals are there to switch too, if you are a very light, but fairly regular user?


    I see they offer a £4 bundle with unlimited minutes/texts, which would work out cheaper if you know you need to make a few calls, or sit on hold to a call center 😉

    After just 26 minutes you'd be better off .
    I've already got an RWG SIM & the free minutes allowance is actually OK for me as a light user. 
  • I was checking my balance on the phone when a recorded voice informed me of the new charges from 26 September so I immediately went to the web site to double check.  

    I too have an RWG sim in the same phone so for now I shall continue with RWG being my main phone and text out sim but the Asda sim is my original phone number so I will be reluctant to move this to RWG for now, this will be my phone calls/text messages in from banks/doctors/dentists etc.  I hope I am wrong but I just cannot see how RWG can provide free calls and texts indefinitely.  If I need to use data then RWG 250 mb just about gives me enough to look up something occasionally and it renews every month.

    What a palaver having to keep moving around just to save a few £.  In my case £5 per month wouldn’t break the bank but my husband also wants a phone so that is £120 a year.  We just do not use anything like that amount between us so paying Asda or RWG for a few calls/texts/data will still be cheaper for us than 2 x monthly contracts.
  • virgo17
    virgo17 Posts: 953
    Name Dropper Photogenic First Post First Anniversary
    Forumite
    This seems a strange move by Asda Mobile. I can understand the recent move by Three to increase PAYG in the hope that many customers will move over to a contract, although several preferred to apply for a PAC instead.

    With Asda Mobile there is no contract available to buy, only bundles as and when required. Can't quite see the business plan behind this.

  • muffinhead
    muffinhead Posts: 669
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    edited 1 August 2022 at 10:40PM
    3wheels said:
    When I requested a refund he didn't think that was possible until I read him what it said on their website.
    Scroll down this page for the request a refund form:


  • RWG will get quite a few extra customers in the coming weeks
  • ScarletBea
    ScarletBea Posts: 2,913
    Name Dropper First Post First Anniversary Combo Breaker
    Forumite
    edited 2 August 2022 at 10:39AM
    RWG will get quite a few extra customers in the coming weeks
    I've just ordered my SIM from them!
    I was filling in the form for the Asda refund but then it said that as soon as I submit it, I won't be able to use it, so I'll wait until I've got the new network up and running

    Like some of the users above, the new rates don't break the bank, but it's the principle of the thing - did they just think that since a huge bunch of old Three customers had just moved to them, they wouldn't bother to move again so soon? Tough luck...
    Being brave is going after your dreams head on
Meet your Ambassadors

Categories

  • All Categories
  • 341.7K Banking & Borrowing
  • 249.6K Reduce Debt & Boost Income
  • 449K Spending & Discounts
  • 233.8K Work, Benefits & Business
  • 605.9K Mortgages, Homes & Bills
  • 172.3K Life & Family
  • 246.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards