RWG

Acer321

Lad said:

...except I didn't get any emails from them after I placed my order for the SIM.

If anyone else doesn't see their confirmation emails from RWG, remember to check your spam folder because that's where both of mine went after placing my order earlier this morning.

The SIM is already on its way by 2nd Class post.

Bogof_OAP

I ordered one on Saturday 6th August, had confirmation email straight away, but it hasn't come yet.  Is this unusual? If they posted it second class on Monday it should have arrived by now.

SpanishBlue

Bogof_OAP said:

I ordered one on Saturday 6th August, had confirmation email straight away, but it hasn't come yet.  Is this unusual? If they posted it second class on Monday it should have arrived by now.

Mine arrived very quickly, actually before the Asda one (sent 1st class) I ordered a day or 2 earlier.

Perhaps a hold up in the the post?

psul

Mine arrived the very next day despite saying  second class on the envelope

virgo17

psul said:

Mine arrived the very next day despite saying  second class on the envelope

Mine too, next day. But the post can be fickle. I received a letter from the east of UK to the north west and it took over a week.

Bogof_OAP

Thanks everyone.  May have to email them if it's not here tomorrow.

Bogof_OAP

SIM has arrived today.  Put into phone, managed to sort out texts and calls but no internet.  I phoned a number that I stupidly can't remember where I got it from, and got through to an Indian chap who said he would send me a link that I should click on and download, which would set up internet access.  I should turn on wifi and when it was downloaded turn the phone off and on again.

A text with a link arrived, I did as instructed, but I could see the address in the bar started with iPhone, and it's an Android phone as I told him when he asked.  So it doesn't work.  I now can't re-call the number as it goes straight into "call ended", so have emailed them on support@rwgmobile.wales.  Still awaiting a response.

They don't make this easy do they?

Edit:  Have dialed *669# and it gives me my £15 balance, but I'm not getting the options to press to talk to someone.

Bogof_OAP

Got it, just 669.... edit: see below

...That apparently is NOW.  He's given me a number for RWG. For future reference it's 01633415333.

(Sorry can only edit posts once on here, hence new posts.) 

Bogof_OAP

Please leave a message.  Or send an email to the address I already used.  Just have to wait for a reply then I suppose.

alanjones60

Email  support@rwgmobile.com
Very fast to reply on that