NS&I website - going round in circles trying to log in

nyermen

Flugelhorn said:

I only got as far as number / surname / password -  it thought for a bit and then said some error to do with "SCA"

SCA normally refers to "strong customer authentication" here I'd have thought?  
https://www.fca.org.uk/firms/strong-customer-authentication

Flugelhorn

sounds like it might be that - but seeing as they haven't asked for anything other than user number / surname / password - (which are all correct) - what else do they want?

vic_sf49

I'd read somewhere that you could access their website via the Chrome browser now, so I gave that a try yesterday and didn't even get to the NS&I web page, I got an error straight away.

Didn't try via Opera browser though, which is what I normally use. Maybe later. 

nyermen

I wouldn't read too much into the SCA tag, it might be just that's the system service that is currently unavailable.

Flugelhorn

persistence seems to have worked, booted out a couple of times on chrome and then got the OTP. 

used to be so reliable - far too glitchy now 

P1Fanatic

Flugelhorn said:

persistence seems to have worked, booted out a couple of times on chrome and then got the OTP. 

used to be so reliable - far too glitchy now 

Yeah I am in as well. It still has the annoying "feature" whereby even when its working it takes you back to blank login screen briefly whilst loading, which makes you think its failed again.

Also annoying is that I could login with their app no issue (iphone) but you cant buy more premium bonds via the app so have to go to the website.

lon_don

P1Fanatic said:

Flugelhorn said:

haven't tried to login for months, just discovered this thread and find I can't login on chrome or edge. What is best route to contact them to sort this out?

I've never had any issues prior to today but on safari on iphone I got to 2FA and it sent SMS code which I entered and then it just boots me out to login screen again. Tried on Chrome on PC and I don't even get that far "system error please try again later".

Having this exact same issue today trying to log in: on desktop Chrome, tried to log in 3 times, received the sms OTP 3 times, but each time after inputting the OTP I just got booted back to login screen again. Any suggestion, apart from just waiting and trying again another day ? Scared to keep trying now and risk account being suspended..

refluxer

lon_don said:

Having this exact same issue today trying to log in: on desktop Chrome, tried to log in 3 times, received the sms OTP 3 times, but each time after inputting the OTP I just got booted back to login screen again. Any suggestion, apart from just waiting and trying again another day ? Scared to keep trying now and risk account being suspended..

I've just logged in without any problems using the latest version of Chrome on a PC running Windows 10 - I don't need a text because the site presumably recognises my PC as an authorised device.

Have you logged in on your PC before and, if so, do you use private browsing or delete your cookies/internet history after each session ? Just trying to think of a reason why the NS&I site wouldn't remember that you'd logged in on your PC in the past.

mebu60

refluxer said:

lon_don said:

Having this exact same issue today trying to log in: on desktop Chrome, tried to log in 3 times, received the sms OTP 3 times, but each time after inputting the OTP I just got booted back to login screen again. Any suggestion, apart from just waiting and trying again another day ? Scared to keep trying now and risk account being suspended..

I've just logged in without any problems using the latest version of Chrome on a PC running Windows 10 - I don't need a text because the site presumably recognises my PC as an authorised device.

Have you logged in on your PC before and, if so, do you use private browsing or delete your cookies/internet history after each session ? Just trying to think of a reason why the NS&I site wouldn't remember that you'd logged in on your PC in the past.

Because it's NS&I!! 

I tried to login earlier and it just brought the login page back cleared out! Tried again. This time it sent me through the OTP route even though it's the same PC authorised device, same IP address and been accessed several times in the past month. Browser = Edge. 

lon_don

refluxer said:

lon_don said:

Having this exact same issue today trying to log in: on desktop Chrome, tried to log in 3 times, received the sms OTP 3 times, but each time after inputting the OTP I just got booted back to login screen again. Any suggestion, apart from just waiting and trying again another day ? Scared to keep trying now and risk account being suspended..

I've just logged in without any problems using the latest version of Chrome on a PC running Windows 10 - I don't need a text because the site presumably recognises my PC as an authorised device.

Have you logged in on your PC before and, if so, do you use private browsing or delete your cookies/internet history after each session ? Just trying to think of a reason why the NS&I site wouldn't remember that you'd logged in on your PC in the past.

I did log in previously, but more than 3 months ago (before the summer), and it is likely cookies have been cleaned a few times since (I don't do this systematically, but from time to time).
Doesn't explain why it doesn't accept its own OTPs (for the last 2 OTPs I really made sure I typed in the correct digits)