We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
NS&I website - going round in circles trying to log in

FatherTireseus
Posts: 179 Forumite

NS&I have now introduced two factor authentication, so this morning when I tried logging on, it said I needed to create a six digit PIN, and logon also requires a One Time Passcode sent via text to my mobile.
Fine...except every time I enter the OTP, it pops up with a message 'securing your browser', asks me whether I want to use my landline or mobile number for a text, I get a text, I enter it, I see an on screen message that says 'Add trusted device' then after a few seconds it just bounces back to the login screen.
I've got all cookies for this website enabled. Anyone else having these issues?
Fine...except every time I enter the OTP, it pops up with a message 'securing your browser', asks me whether I want to use my landline or mobile number for a text, I get a text, I enter it, I see an on screen message that says 'Add trusted device' then after a few seconds it just bounces back to the login screen.
I've got all cookies for this website enabled. Anyone else having these issues?
3
Comments
-
Have you tried using a different browser?There is a thread I believe in the Techie section where posters have commented about similar issue (not NS&I specifically) using Firefox browser.0
-
works ok for me in Chrome. What browser are you using? Have you tried deleting cookies and browsing history?
EDIT: when I say it works ok for me, I mean that I can log in alright. It's not the smoothest of logins, though - there's quite a bit of authenticating and redisplaying the login screen going on before it eventually displays your home page.0 -
I've just set it up. No problems. It whirred a while and skipped screens when it said securing your browser, but got there after a minute or so.
Using Microsoft Edge.1 -
Thanks for the comments. I was using Chrome and it didn't like that. I tried Microsoft Edge and it didn't like that either.
It did work using Safari on my ipad ¯\_(ツ)_/¯0 -
I've just gone though the setting up the new NS&I procedure using chrome
All OK
I've previously had problem with the NS&I site using firefox so always use Chrome on it
0 -
Oh, and out of interest I also tried it on my phone using Samsung internet browser. No joy there either.0
-
FatherTireseus said:Thanks for the comments. I was using Chrome and it didn't like that. I tried Microsoft Edge and it didn't like that either.
It did work using Safari on my ipad ¯\_(ツ)_/¯FatherTireseus said:Oh, and out of interest I also tried it on my phone using Samsung internet browser. No joy there either.0 -
Daliah said:This sounds as if there is no problem with your NS&I account but there could be one with your browsers. Once you cleared cookies and history in all your browsers, it might well work with all of them.
So it does sound like a known technical issue, oddly seems to be working for some people but not others. It sounds like the NS&I tecchie folk are well aware of the issue so I said I'd just leave it a few days and try again. I was only logging in to check the value of a matured index linked saving certificate (only wish I'd bought more of those when they were on sale but I didn't anticipate NS&I pulling them when they did, but that's another matter!).0 -
FatherTireseus said:Thanks for the comments. I was using Chrome and it didn't like that. I tried Microsoft Edge and it didn't like that either.
It did work using Safari on my ipad ¯\_(ツ)_/¯
0 -
I logged on yesterday, but so far no request to set up two factor authentication. Has it just started today, or is is maybe being rolled out in stages?0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.2K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.8K Work, Benefits & Business
- 617.1K Mortgages, Homes & Bills
- 175.6K Life & Family
- 254K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards