NS&I website - going round in circles trying to log in

P1Fanatic

ranciduk said:

Will they require you to create another new PIN number for every device you register? 

I’ve got pins coming out of my flippin ears

I hope not. I read the PIN requirements and re-used one I use elsewhere which fulfilled all 3 rules outlined yet it still wouldnt take it. Sigh. Thank god for password safes.

Olinda99

The PIN is not per browser.

Rawthey_Bank

Same problem here - cannot access my accounts.
I use Safari.

They suggested try a different browser, but I don't have another browser and certainly do not want google.

Its just the usual screw up by the IT dept with insufficient testing with real customers first.

I was told they logged my complaint and may get back within 3 days, or not. 

What I don't get is they don't say why you need to create a new random 6 digit number.
They already use two factor authentication which the norm today.
I can't remember another random number or password along with all the others...its too much.

molerat

Just set it up, Firefox on W10, and works fine.  OTP sent over landline, worked OK.  Set up for two different accounts on one device and it didn't get confused and require OTP again like LBG sites do.

ranciduk

I wonder how some 80 year old pensioners who aren’t computer savvy put up with all these shenanigans...

Daliah

ranciduk said:

I wonder how some 80 year old pensioners who aren’t computer savvy put up with all these shenanigans...

They and/or their family and friends would be the first to complain about lack of security if their money gets stolen. If person, of any age, needs help with their NS&I accounts, there are various options https://www.nsandi.com/help/manage-money-for-others

ranciduk

Olinda99 said:

The PIN is not per browser.

Thanks

yep I just registered another device I have

not only do you not have to create another PIN , but it didn’t even ask me for it when I logged in on my new device - twice!

Daliah

ranciduk said:

Olinda99 said:

The PIN is not per browser.

Thanks

yep I just registered another device I have

not only do you not have to create another PIN , but it didn’t even ask me for it when I logged in on my new device - twice!

It will ask you to authenticate again if you clean your cookies.

FatherTireseus

Just a quick update: I tried logging on to the NS&I website again this morning, and it worked!  I didn't even need to clear cookies or anything (this was using Chrome).  

ColdIron

Same here with Firefox, hurrah