NS&I website - going round in circles trying to log in

Swipe

I'm not even attempting a log on

Uglymug

Still not working for me, I'm on Chrome on Windows 8.1

Uglymug

Tried again this morning Chrome still not working. I checked and I've got the latest version of Chrome (103.xxx).
Changed my browser to Microsoft Edge (setting it as default) and succeeded in login in so that works.
It's annoying that every time I want to login to my NS&I account I've got to change browser. Hopefully this will get resolved.

Daliah

It’s working ok in my Chrome, which is nearly clean out-of-the-box, only a couple of extensions, no ad blockers etc. 

I even cleaned cookies, which meant I had to re-authenticate, as expected. Worked again w/o problems.

Have you checked what modifications you made to Chrome?

P1Fanatic

Have you tried running Chrome in Incognito mode?

Swipe

Why is this company incapable of implementing anything that isn't riddled with issues? First the issue with the security generated number not working from certain phones and now this.

RG2015

Swipe said:

Why is this company incapable of implementing anything that isn't riddled with issues? First the issue with the security generated number not working from certain phones and now this.

Perhaps because it is not a company but a state owned savings bank, in effect a government agency.

That said, I have been with them for years and never had any problems.

I use Chrome as do you so it must be an issue specific to you, and the one or two others reporting problems, rather than a general issue. 

Swipe

RG2015 said:

Swipe said:

Why is this company incapable of implementing anything that isn't riddled with issues? First the issue with the security generated number not working from certain phones and now this.

Perhaps because it is not a company but a state owned savings bank, in effect a government agency.

That said, I have been with them for years and never had any problems.

I use Chrome as do you so it must be an issue specific to you, and the one or two others reporting problems, rather than a general issue. 

You know what I meant, the company it's outsourced to, ATOS. These plonkers have caused me so much grief in the past such as the guy on the phone putting in my security questions wrong and locking out my account. Even changing my address turned into a complete nightmare. sending signature forms and password reset letters to my old address after I'd moved and my new address had been registered with them. Complete muppets.

And that's not even mentioning trying to register my late mother's death with them. What a palaver! 

And I've not logged on to try to set a pin. I'm not going down that rabbit hole. I'm just grateful I don't need to log on to check my premium bond winnings

RG2015

Swipe said:

RG2015 said:

Swipe said:

Why is this company incapable of implementing anything that isn't riddled with issues? First the issue with the security generated number not working from certain phones and now this.

Perhaps because it is not a company but a state owned savings bank, in effect a government agency.

That said, I have been with them for years and never had any problems.

I use Chrome as do you so it must be an issue specific to you, and the one or two others reporting problems, rather than a general issue. 

You know what I meant, the company it's outsourced to, ATOS. These plonkers have caused me so much grief in the past such as the guy on the phone putting in my security questions wrong and locking out my account. Even changing my address turned into a complete nightmare. sending signature forms and password reset letters to my old address after I'd moved and my new address had been registered with them. Complete muppets.

And that's not even mentioning trying to register my late mother's death with them. What a palaver! 

And I've not logged on to try to set a pin. I'm not going down that rabbit hole. I'm just grateful I don't need to log on to check my premium bond winnings

I had not heard of ATOS before but a quick search has enlightened me. I see that they also have a relationship with HMRC.

I have Premium Bonds which may one day need to be redeemed in case of emergency. I will take on board your comments, and be a bit more wary than I am at present.

refluxer

FWIW - I spotted this thread and realised that I haven't logged in to their site for a while as I only have Premium Bonds, so just logged in, set my 6-digit pin and got into my account without any issues. That's using the latest version of Chrome on a PC running Windows 10 Pro.