Parking stories in the News/media

Nellymoser

A motorist's enjoyable day out ruined as Euro Car Parks signs fail to communicate to users their time on site is calculated from when their vehicle enters and leaves the car park, not the time printed on the ticket purchased.
 
https://www.ryenews.org.uk/news/wish-street-car-park-fines

(This forum gets a mention in the 'comments' below the article with one lady stating "The Money Saving Expert site has suggested template letters/emails to send to challenge these sorts of things.")

Le_Kirk

There is the blue text template appeal and the defence template (if Plan A fails) but we do recommend motorists writing their complaints in their own words.

Nellymoser

Smart Parking's error producing "state-of-the-art ANPR parking management system" puts visitors off returning to Pleasurewood Hills theme park.

https://www.google.com/amp/s/www.bbc.co.uk/news/articles/cldyper1ng5o.amp

Families and thrill-seekers angry over parking charge errors. They feel like they have been "robbed” after being hit with £100 parking charges despite paying correctly for parking.

Pleasurewood Hills say in the article

"Our team have been happy to help and have been assisting with guests getting these queries answered and promptly resolved."

On Tripadvisor their response is less helpful

"Our Parking charges have been in place for a number of months and operated by an external partner who handles appeals, this in not a process managed by the park.

Seems like they've learnt the PPC script.

patient_dream

Foolish Pleasurewood Hills for not doing their homework first

No doubt yhey will lose a lot of business whilst SMART rule the roost

Nellymoser

Smart Parking again....another business affected by their ANPR parking management system.

https://www.walesonline.co.uk/whats-on/food-drink-news/265-breakfast-furious-family-fork-29622821

OK Diner in Wales saw their online ratings nosedive after Smart Parking began managing their car park in May.

Hit with a hefty £100 pcn furious customers gave negative feedback and vowed never to return to the OK Diner.

Dafydd Lawrie, Director OK Diner provided a full response following the uproar

https://www.walesonline.co.uk/whats-on/food-drink-news/diner-centre-row-over-265-29626961?int_source=nba#comments-wrapper

He states "team members have been trained to check that customers have entered their details into the tablet, we also have a mobile tablet for our staff to obtain customer registrations if they have not done so at the entrance."

If that's true (customers say it didn't happen) why is the vehicle data entered in the tablet not reaching or recognised by Smart Parking. Mr Lawrie needs to find out why and get it corrected if he is to stop the Diner's stream of poor reviews /ratings online and win customers back.

patient_dream

SMART seem to ruin a lot of businesses
Dafydd Lawrie, Director OK Diner needs to kick out SMARTbefore his company goes bust

Umkomaas

Jackson Yamba and Contestor have cost Parking & Property Management (represented by BWL) a pretty penny. £2,603.99 to be precise. Inadequate POC. 

'The case cantered (sic) on the claimant's failure to comply with Civil Procedure Rule (CPR) 16.4(1)(e) and Practice Direction 16 7.5. Mr. Yamba's astute legal strategy exposed the inadequacies in the parking company's claim, demonstrating our combined expertise in procedural law and our commitment to protecting our clients' rights.'

https://www.contestorlegal.co.uk/blog-3/legal-triumph-jackson-yamba-secures-260399-cost-award-against-parking-and-property-management-ltd-represented-by-bw-legal-services-ltd

Time2Go_25

https://www.dailymail.co.uk/news/article-13701577/driver-fines-car-park-five-minute-rule-hannah-robinson-darlington-durham.html

alanjuk

It appears that this wiman ignored everything and has ended up with a ccj.
https://www.stokesentinel.co.uk/news/stoke-on-trent-news/driver-lands-parking-fine-car-9336938

Umkomaas

alanjuk said:

It appears that this wiman ignored everything and has ended up with a chest
https://www.stokesentinel.co.uk/news/stoke-on-trent-news/driver-lands-parking-fine-car-9336938

'Chest'?  Maybe CCJ?

Looks like she ignored a court claim. 

"I’ve ended up with a county court judgement of £270 and if I don’t pay then they’ll probably send someone round to obtain goods. I’m anxious over if someone tries to get into my home. It should have only cost me a fiver to get my car washed - not hundreds of pounds because of unfair fines. My credit score has gone right down because of this and it will be affected for at least three years."

She really doesn't understand much of this stuff!