Adidas threatening letter

Ergates

li_am said:

yes it's absolutely disgraceful of Adidas. This letter came to me randomly out of the blue too, nothing ever mentioned from adidas. Just a random debt collector letter. I will never use Adidas again.

I would probably ring them and provide evidence that you've sent the items back through your tracking link with royal mail. The onus is on them to prove the debt.

Let us know how you get on!

It isn't really "disgraceful" - someone has made a mistake and it sounds like they're aware they've made a mistake.  The reason the letter appeared out of the blue is (probably) because you weren't meant to get a letter.

Ergates

niallmcc29 said:

I’m using the evidence of when I sign into my adidas account it says delivered to post office everything’s says it was delivered to post office, I’ve tried loads of times ringing them but no answer which isn’t good sign 

They're probably getting dozens of calls from irate customers.   Don't worry about proof of delivery initially - your starting position can be "I hear you've sent out loads of letters by mistake, I'm going to assume that the letter I received was an error unless you can prove otherwise"  *IF* they then say yours was a genuine letter, *then* start worrying about proof of delivery.

li_am

Ergates said:

li_am said:

yes it's absolutely disgraceful of Adidas. This letter came to me randomly out of the blue too, nothing ever mentioned from adidas. Just a random debt collector letter. I will never use Adidas again.

I would probably ring them and provide evidence that you've sent the items back through your tracking link with royal mail. The onus is on them to prove the debt.

Let us know how you get on!

It isn't really "disgraceful" - someone has made a mistake and it sounds like they're aware they've made a mistake.  The reason the letter appeared out of the blue is (probably) because you weren't meant to get a letter.

Sending out letters to people asking for hundreds of pounds to be repaid isn't disgraceful? This isn't just a daft mistake like forgetting the milk when you went shopping.. These are debt collection agencies. It is disgraceful, on a sheer scale.

niallmcc29

I’ve tried emailing them no reply and ringing them, this really is a crazy situation I’m in like I can’t contact them to resolve this and many more are complaining on a big scale 

m0bov

You need to speak to the legal firm. Send them your proof of return.

li_am

niallmcc29 said:

I’ve tried emailing them no reply and ringing them, this really is a crazy situation I’m in like I can’t contact them to resolve this and many more are complaining on a big scale 

This is so typical of a debt collection agency. Are you calling the number at the bottom of the letter - the civil recovery team?

Making it difficult to argue your case and defend yourself to scare you into paying. Worth noting it looks like it takes 50% of the comission

niallmcc29

I know like, I’m tempted to just pay it almost cause the stress and hassle isn’t good for me like, crazy they can just ask for money whenever no matter what time or how old the order was like even know I sent back all the items 

prowla

li_am said:

I think it's important to highlight that the letter isn't a demand letter nor has any information provided to substantiate what the value is that they're requesting.

if you look at the OP's photo, it is there in black and white that they are demanding money "Our client requires payment ... by <date>".

niallmcc29

Has anyone rang them and how did that go so far ? I can’t get through to anyone atm 

Ergates

li_am said:

Ergates said:

li_am said:

yes it's absolutely disgraceful of Adidas. This letter came to me randomly out of the blue too, nothing ever mentioned from adidas. Just a random debt collector letter. I will never use Adidas again.

I would probably ring them and provide evidence that you've sent the items back through your tracking link with royal mail. The onus is on them to prove the debt.

Let us know how you get on!

It isn't really "disgraceful" - someone has made a mistake and it sounds like they're aware they've made a mistake.  The reason the letter appeared out of the blue is (probably) because you weren't meant to get a letter.

Sending out letters to people asking for hundreds of pounds to be repaid isn't disgraceful? This isn't just a daft mistake like forgetting the milk when you went shopping.. These are debt collection agencies. It is disgraceful, on a sheer scale.

Accidentally sending out letters isn't disgraceful, no.   It's a mistake.  A bad mistake, yes, but people make mistakes.  The scale of the error doesn't really change that.

If they continued to pursue the mistaken cases, either refusing to acknowledge it was a mistake, or accepting it was and still going ahead anyway.  Then *that* would be disgraceful, but that doesn't appear to be what is happening.