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Fined from Premier parking logistics

HI,

I recently had to drive to collect an item from a retailer. The satnav gave incorrect directions. It took me to a back road and then wanted me to drive through a small alley which was blocked from road traffic and was too small for  a car. It was a small road and there were some long lines in front which you could park two cars on at a time. There was a man in a white van parked across 4 lanes. I asked him for help and if he knew where the retailer was as my satnav had sent me here. I've never come across this ever but the man in the van told me he cant help me without looking up. He was doing nothing other than sitting in his van with the door open. I saw a passerby and asked the same, he said he'd "just come from there" and thats its through the alley and some more directions. The passerby also told me that "Its fine, you'll be ok to park here, I've parked here before". The man in the an did not interact or speak.
I know, i know. It was stupid to take someone word for it, ive had this happen before. Unfortunately when your a nice person you have a false sense of of things as you believe that others are like you too. This passerby was basically lying to me and knew full well id get a fine.
The man in the van (it had been a long day and i have health issues that do not help when im tired) was actually the parking enforcement guy. I know i should have know, like i said long day, brain fog. The man in the van was listening to all this and did not give me do anything to help and did not correct the false info the passerby gave.

I decided to hop out for a moment and quickly see if i could get my bearings. As soon as i left the car, in less than 10 seconds the guy in the van was ticketing my car. I cam back like a minute later and there was the dreaded yellow sticker on the windscreen.

The parking area was for a bank that i used to work for and i agreed a TUPE contract upon leaving entitling me to retain all of the staff benefits. The carpark area was for authorised staff.

I was thinking of writing to them on their email and advising im staff remember with my staff id number. However, they may ask or say i wasnt authorised. #
How do i go about with this situation as I have staff benefits and rights but in this situation.

Im a carer and was getting something for the person im caring for, and i really think that the companies enforcement person has been unethical, he could have at least put right what the passerby was falsely saying. Its just more stress now to deal with this.

Thanks
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