Child & Co RBS Branch to close

WillPS

ForumUser7 said:

WillPS said:

Se1Lad said:

I decided to open a RBS account to take advantage of the £200 switch offer.  Filled in the application form referenced on this thread and duly opened a Select Account.  I received the Child & Co MasterCard and my account was linked to my previous RBS customer number from when I had an account 10 years ago. 

I then realised that this it’s probably worth keeping the account as the 6.17% regular saver is a good deal – however I would get a better deal if I upgraded to the Premier Reward account for the reward payments (I’m eligible based on salary.)

I completed the online form to upgrade my account – however rather than upgrade my account it triggered a new application, and I ended up with a new account.  I had to provide passport details again on Digidocs – they were also very thorough over proof of income and after sending 3 months of payslips they also wanted 3 months of bank statements.

Once the account was opened the branding on the RBS app changed to RBS Premier and I was allocated a Premier Manager.

A debit card arrived for the premier account a few days later.  I got a Child & Co branded MasterCard again – however under my name on the front of the card it also says ‘PREMIER REWARD.’  It still has the regular number for telephone banking on the bank, rather than the premier number.

Brilliant - that'll be double the rewards for you! Would you normally meet the premier eligibility requirements?

OP said they were eligible due to Salary - if that’s what you are asking

Aye my bad. Still a couple of pay rises before I get there myself, wondered if there was perhaps a tollerance.

Se1Lad

WillPS said:

ForumUser7 said:

WillPS said:

Se1Lad said:

I decided to open a RBS account to take advantage of the £200 switch offer.  Filled in the application form referenced on this thread and duly opened a Select Account.  I received the Child & Co MasterCard and my account was linked to my previous RBS customer number from when I had an account 10 years ago. 

I then realised that this it’s probably worth keeping the account as the 6.17% regular saver is a good deal – however I would get a better deal if I upgraded to the Premier Reward account for the reward payments (I’m eligible based on salary.)

I completed the online form to upgrade my account – however rather than upgrade my account it triggered a new application, and I ended up with a new account.  I had to provide passport details again on Digidocs – they were also very thorough over proof of income and after sending 3 months of payslips they also wanted 3 months of bank statements.

Once the account was opened the branding on the RBS app changed to RBS Premier and I was allocated a Premier Manager.

A debit card arrived for the premier account a few days later.  I got a Child & Co branded MasterCard again – however under my name on the front of the card it also says ‘PREMIER REWARD.’  It still has the regular number for telephone banking on the bank, rather than the premier number.

Brilliant - that'll be double the rewards for you! Would you normally meet the premier eligibility requirements?

OP said they were eligible due to Salary - if that’s what you are asking

Aye my bad. Still a couple of pay rises before I get there myself, wondered if there was perhaps a tollerance.

No - they were very thorough - I had to provide payslips, and then bank statements, and then provide details on annual bonus/pension contributions etc.

Se1Lad

A further update - I requested a chequebook for the Premier Reward account and today received a chequebook for both accounts.  Strangely the book for the Standard Select account says ‘Premium Account’ on the front and on each cheque, and the book for the Premier Reward account doesn’t!

ForumUser7

Se1Lad said:

A further update - I requested a chequebook for the Premier Reward account and today received a chequebook for both accounts.  Strangely the book for the Standard Select account says ‘Premium Account’ on the front and on each cheque, and the book for the Premier Reward account doesn’t!

My standard select chequebook is like the bottom one in your picture and does not say premium account. I’d suggest that they’ve somehow got confused, if the account numbers are definitely the wrong way around

Se1Lad

ForumUser7 said:

Se1Lad said:

A further update - I requested a chequebook for the Premier Reward account and today received a chequebook for both accounts.  Strangely the book for the Standard Select account says ‘Premium Account’ on the front and on each cheque, and the book for the Premier Reward account doesn’t!

My standard select chequebook is like the bottom one in your picture and does not say premium account. I’d suggest that they’ve somehow got confused, if the account numbers are definitely the wrong way around

Will be interesting to see if there is any difference in the paper statements when they arrive.

WillPS

The 'Premium Account' one is the old design. It was slightly redesigned to remove all the instructions (which had references to Visa) and other pages before the cheques, and the 'Premium Account' wordmark went at the same time. The watermark on the cheques is also slightly more prominent on the newer design.

Nowt to do with account type, everyone at 15-80-00 gets this no matter if they've got one of these super smancy bespoke accounts or a bog standard Select.

Statements are the same, except obviously these have the account type printed on them.

Incidentally - I finally remembered to pop my Drummonds debit card in to a Tesco ATM and pressed 'Order cheque book'. This was late on Wednesday last week, and it hasn't arrived (yet).

Se1Lad

WillPS said:

The 'Premium Account' one is the old design. It was slightly redesigned to remove all the instructions (which had references to Visa) and other pages before the cheques, and the 'Premium Account' wordmark went at the same time. The watermark on the cheques is also slightly more prominent on the newer design.

Nowt to do with account type, everyone at 15-80-00 gets this no matter if they've got one of these super smancy bespoke accounts or a bog standard Select.

Statements are the same, except obviously these have the account type printed on them.

Incidentally - I finally remembered to pop my Drummonds debit card in to a Tesco ATM and pressed 'Order cheque book'. This was late on Wednesday last week, and it hasn't arrived (yet).

It’s odd that I received an old book and new book at the same time.  I’ve just checked in the premium account version and as you said it does reference Visa Debit cards.  It’s also amusing that both books mention ‘important notes inside’ on the front - but the new style doesn’t have any notes inside!

PloughmansLunch

Booo! Statements have changed for the worse - I liked the dinky size of the previous format, but had some bog standard A4s through the post today.

[Deleted User]

ForumUser7 said:

Se1Lad said:

A further update - I requested a chequebook for the Premier Reward account and today received a chequebook for both accounts.  Strangely the book for the Standard Select account says ‘Premium Account’ on the front and on each cheque, and the book for the Premier Reward account doesn’t!

My standard select chequebook is like the bottom one in your picture and does not say premium account. I’d suggest that they’ve somehow got confused, if the account numbers are definitely the wrong way around

They're likely using up old stock given the Fleet Street address is probably on it's way to becoming flats by now.

gary1312

PloughmansLunch said:

Booo! Statements have changed for the worse - I liked the dinky size of the previous format, but had some bog standard A4s through the post today.

Do they still have the Child branding?

I did get one of these new-style statements for my NatWest Reward last week and was wondering if RBS would also be changing format.