Child & Co RBS Branch to close

Se1Lad

PloughmansLunch said:

If, like me, you like to spend your days looking at bank statements through a printer’s loupe, the difference is pretty striking. Bottom is the newer style.  

Ok I see what you mean now.  The paper and printing are both higher quality on the old statements - however I think the formatting of the new statements is better - each transaction fits on 2 lines, on the old statements it could sometimes be 5 lines:

WillPS

Deleted_User said:

WillPS said:

Deleted_User said:

It's an entire product, the point I was trying to raise to you in the Barclays thread, but seemed to go over your head. A bank account is a product, if it is a premium product, all aspects should reflect that. 

What is? Royal Bank of Scotland aren't marketing Child & Co at all, leave alone as some sort of premium product.

Even if they did, and having a fancy debit card/chequebook was part of that I very much doubt 'nicely printed statements' would be.

You (and the other two likers) have missed my point I'm afraid. I was speaking generally, a produce is a whole. In the old days they knew how to do it. Even the statement is part of it, like when banks used to give you cheque book holders. Indeed Child and Co did at some stage long ago.

Very obtuse people on these boards at times...

Obtuse might be expecting a "premium" service when none was offered. Natwest Group clearly do not consider printed statements an integral part of their product range, and in fact I suspect would prefer you didn't have one at all.

Se1Lad

Deleted_User said:

It's an entire product, the point I was trying to raise to you in the Barclays thread, but seemed to go over your head. A bank account is a product, if it is a premium product, all aspects should reflect that. 

What other bank accounts in the £70k-£100k minimum salary range offer different statements (in terms of paper/printing) compared to their standard accounts?

All of the 'premium' accounts offer more than the standard accounts that are far more useful.  For example, RBS offer a better rewards rate on their premier rewards account.  HSBC offer free travel insurance and a higher interest free overdraft limit.  Barclays offer an Avios current account that is only available to premier customers and also a a higher interest free overdraft limit.  Based on my experience with all 3, it's also easier faster to call customer services versus the regular account.

I've also got experience with the tier up from Barclays Premier - Barclays Wealth.  Apart from the statement having a slightly different colour scheme, the printing and paper remains identical to my previous premier account.  What is useful is the more personal customer service - my dedicated private banker and his team are great, and I've also had a couple of very fancy free meals out courtesy of Little Book of Wonders.   You also get £1000 interest free overdraft limit, and not that I've used it but the standard  overdraft rate is 9.7%.

Seeing as paper statements are turned off by default on all new accounts, I can't really see anyone basing their decision on a premium account (even only slightly) based on the quality of the paper and printing of the statement.  I also think its a perfectly acceptable cost saving measure to standardise the statements across a banking group, and use the cheapest paper and printing that still produces a legible, robust statement.

trient

Se1Lad said:

I've also got experience with the tier up from Barclays Premier - Barclays Wealth.  Apart from the statement having a slightly different colour scheme, the printing and paper remains identical to my previous premier account.  What is useful is the more personal customer service - my dedicated private banker and his team are great, and I've also had a couple of very fancy free meals out courtesy of Little Book of Wonders.   You also get £1000 interest free overdraft limit, and not that I've used it but the standard  overdraft rate is 9.7%.

OT, is there an eligibility path to Barclays Wealth (Banking not WM) based on income rather than savings or investments? Their website is very vague.

Se1Lad

trient said:

Se1Lad said:

I've also got experience with the tier up from Barclays Premier - Barclays Wealth.  Apart from the statement having a slightly different colour scheme, the printing and paper remains identical to my previous premier account.  What is useful is the more personal customer service - my dedicated private banker and his team are great, and I've also had a couple of very fancy free meals out courtesy of Little Book of Wonders.   You also get £1000 interest free overdraft limit, and not that I've used it but the standard  overdraft rate is 9.7%.

OT, is there an eligibility path to Barclays Wealth (Banking not WM) based on income rather than savings or investments? Their website is very vague.

I'm not sure - I qualified via investments and pension.  I think you can only get Wealth Banking if you qualify for Wealth Management though.

[Deleted User]

WillPS said:

Deleted_User said:

WillPS said:

Deleted_User said:

It's an entire product, the point I was trying to raise to you in the Barclays thread, but seemed to go over your head. A bank account is a product, if it is a premium product, all aspects should reflect that. 

What is? Royal Bank of Scotland aren't marketing Child & Co at all, leave alone as some sort of premium product.

Even if they did, and having a fancy debit card/chequebook was part of that I very much doubt 'nicely printed statements' would be.

You (and the other two likers) have missed my point I'm afraid. I was speaking generally, a produce is a whole. In the old days they knew how to do it. Even the statement is part of it, like when banks used to give you cheque book holders. Indeed Child and Co did at some stage long ago.

Very obtuse people on these boards at times...

Obtuse might be expecting a "premium" service when none was offered. Natwest Group clearly do not consider printed statements an integral part of their product range, and in fact I suspect would prefer you didn't have one at all.

I have already told you I was speaking generally. We will have to agree to disagree on this matter. WillPS and Se1Lad. People have different ideas. I prefer the old days when a product was a whole. These days it doesn't happen anymore.

TheBanker

I worked for a different bank, and we used to use premium (heavier) paper for our premium account statements.

We switched to normal paper because (i) it's cheaper, (ii) it reduces print costs because all the statements can go in the same file with no need for the printers to change the paper part way through (iii) as it's simply plain A4 paper, we no longer had a dependency on a specific supplier.

We took the view that as the majority of our customers didn't actually receive paper statements, and those that did would contain exactly the same information as before, there was no benefit in continuing to use premium paper. As far as I recall, none of our customers even commented on the change, let alone expressed any dissatisfaction. 

Se1Lad

[Deleted User] said:

WillPS said:

Deleted_User said:

WillPS said:

Deleted_User said:

It's an entire product, the point I was trying to raise to you in the Barclays thread, but seemed to go over your head. A bank account is a product, if it is a premium product, all aspects should reflect that. 

What is? Royal Bank of Scotland aren't marketing Child & Co at all, leave alone as some sort of premium product.

Even if they did, and having a fancy debit card/chequebook was part of that I very much doubt 'nicely printed statements' would be.

You (and the other two likers) have missed my point I'm afraid. I was speaking generally, a produce is a whole. In the old days they knew how to do it. Even the statement is part of it, like when banks used to give you cheque book holders. Indeed Child and Co did at some stage long ago.

Very obtuse people on these boards at times...

Obtuse might be expecting a "premium" service when none was offered. Natwest Group clearly do not consider printed statements an integral part of their product range, and in fact I suspect would prefer you didn't have one at all.

I have already told you I was speaking generally. We will have to agree to disagree on this matter. WillPS and Se1Lad. People have different ideas. I prefer the old days when a product was a whole. These days it doesn't happen anymore.

Out of interest did you find a premium account which offered higher quality statements?

TheBanker

Se1Lad said:

[Deleted User] said:

WillPS said:

Deleted_User said:

WillPS said:

Deleted_User said:

It's an entire product, the point I was trying to raise to you in the Barclays thread, but seemed to go over your head. A bank account is a product, if it is a premium product, all aspects should reflect that. 

What is? Royal Bank of Scotland aren't marketing Child & Co at all, leave alone as some sort of premium product.

Even if they did, and having a fancy debit card/chequebook was part of that I very much doubt 'nicely printed statements' would be.

You (and the other two likers) have missed my point I'm afraid. I was speaking generally, a produce is a whole. In the old days they knew how to do it. Even the statement is part of it, like when banks used to give you cheque book holders. Indeed Child and Co did at some stage long ago.

Very obtuse people on these boards at times...

Obtuse might be expecting a "premium" service when none was offered. Natwest Group clearly do not consider printed statements an integral part of their product range, and in fact I suspect would prefer you didn't have one at all.

I have already told you I was speaking generally. We will have to agree to disagree on this matter. WillPS and Se1Lad. People have different ideas. I prefer the old days when a product was a whole. These days it doesn't happen anymore.

Out of interest did you find a premium account which offered higher quality statements?

Could always buy a printer and some premium paper from Staples and print them at home, if it matters that much

Personally I'd rather my bank spend their budgets on better interest rates/cashback incentives and customer service staff to answer the phone, rather than premium paper!

Se1Lad

TheBanker said:

Se1Lad said:

[Deleted User] said:

WillPS said:

Deleted_User said:

WillPS said:

Deleted_User said:

It's an entire product, the point I was trying to raise to you in the Barclays thread, but seemed to go over your head. A bank account is a product, if it is a premium product, all aspects should reflect that. 

What is? Royal Bank of Scotland aren't marketing Child & Co at all, leave alone as some sort of premium product.

Even if they did, and having a fancy debit card/chequebook was part of that I very much doubt 'nicely printed statements' would be.

You (and the other two likers) have missed my point I'm afraid. I was speaking generally, a produce is a whole. In the old days they knew how to do it. Even the statement is part of it, like when banks used to give you cheque book holders. Indeed Child and Co did at some stage long ago.

Very obtuse people on these boards at times...

Obtuse might be expecting a "premium" service when none was offered. Natwest Group clearly do not consider printed statements an integral part of their product range, and in fact I suspect would prefer you didn't have one at all.

I have already told you I was speaking generally. We will have to agree to disagree on this matter. WillPS and Se1Lad. People have different ideas. I prefer the old days when a product was a whole. These days it doesn't happen anymore.

Out of interest did you find a premium account which offered higher quality statements?

Could always buy a printer and some premium paper from Staples and print them at home, if it matters that much

Personally I'd rather my bank spend their budgets on better interest rates/cashback incentives and customer service staff to answer the phone, rather than premium paper!

I’m not bothered either, I was just curious if any bank still provided them!