Child & Co RBS Branch to close

Saver101101

Marchitiello said:

Saver101101 said:

I hate to throw a Spanner in the works, but in August I opened a 2nd RBS account (Already have Child & Co) and choose the Drummonds Branch, I didn't get a Drummonds Branded Card, but I did get a Beach Hut (Premier Beach Hut but still a Beach Hut).

Interestingly, looking at your profile you have opened the Child & Co account online around April and the. Those two around August. I am wondering if you have applied directly for a Premier Account when opening online or you first opened a standard one and then asked to be upgraded? 

I would guess that an online application for a Premier Account, no matter the branch selected, would go through a different workflow.

have you have been called by the Personal Banker in Branch to discuss your Premier Account? 

Yes Opened around April and that was a Child and Co Card, opened at Drummonds and got the beach Hut, did get a  phone call and a email welcoming me to Premier but I don't think it was the Branch itself, although I might have been, got the persons mobile number and Email address for anything going forward, but never asked for Premier or applied for it.

Marchitiello

That is really interesting because I have been told on multiple times that you had to specifically apply for the Premier Account, even for the free Premier Select.

if I may, and only if you are willing to share, are you saying that you simply applied for a standard account, entered your income details and based on that qualifying criteria you have been given a Premier Account? 

In any case, back to the latest thread topic, I would still think that your account has fallen outside of pure branch allocation and gone to more general Digital Premier Management   

[Deleted User]

Marchitiello said:

[Deleted User] said:

What do you base this on? 

We all only have anecdotal evidence, but from people whose accounts I read and whom I spoke to, it seems that if you open an account in branch, they can manually assign you the Drummonds card. But from my personal experience, this isn’t an option anymore as you’ll be driven away at the door. 

Otherwise if you apply online and meet Premier criteria you’ll be (automatically/manually, unclear) assigned the Drummonds card. If you don’t qualify, you get the beach hut. 

Until and unless someone gives an account of getting a Drummonds card online without meeting Premier criteria, I think this is the safest assumption. 

I was told by my personal banker that the branded card option has disappeared from the selector in branch but we still would get the Drummonds card (pretty much sure I was the first one in this forum confirming the existence of the Drummonds card and posted the first picture of it). That is what I base it on, unless this is only for existing branch customers (hence my suspicious rather than certainty). My 13 yo son has the Revolve Current account (for 11-17) and was issued the same Branded card when he opened it 2 years ago. 

Well, the only way to find out is for a guinea pig to apply and see what they get! I am very doubtful that the pleb would get a Drummonds card though 

Saver101101

Marchitiello said:

That is really interesting because I have been told on multiple times that you had to specifically apply for the Premier Account, even for the free Premier Select.

if I may, and only if you are willing to share, are you saying that you simply applied for a standard account, entered your income details and based on that qualifying criteria you have been given a Premier Account? 

In any case, back to the latest thread topic, I would still think that your account has fallen outside of pure branch allocation and gone to more general Digital Premier Management   

Just bulk standard account, got the card a few days later and was Branded Premier, got an email from Premier Banking / Premier 24, then a call the following day from a Premier Manager (I do have his name and details but won't post them here), the only thing I can think of (And this may have nothing to do with it) is that my account with NatWest is Premier and somehow the customer records get linked ?.

Saver101101

Marchitiello said:

That is really interesting because I have been told on multiple times that you had to specifically apply for the Premier Account, even for the free Premier Select.

if I may, and only if you are willing to share, are you saying that you simply applied for a standard account, entered your income details and based on that qualifying criteria you have been given a Premier Account? 

In any case, back to the latest thread topic, I would still think that your account has fallen outside of pure branch allocation and gone to more general Digital Premier Management   

Not sure if this is relevant, but just noticed this Logo on the Email I received from Premier, which would indicate it might be the Same part / division of the Bank ?.

ForumUser7

Saver101101 said:

I hate to throw a Spanner in the works, but in August I opened a 2nd RBS account (Already have Child & Co) and choose the Drummonds Branch, I didn't get a Drummonds Branded Card, but I did get a Beach Hut (Premier Beach Hut but still a Beach Hut).

Is it still possible to use the Drummond's sort code in order to open an account? If so, please may you tell me what sort code we need to put in? Thank you

[Deleted User]

ForumUser7 said:

Is it still possible to use the Drummond's sort code in order to open an account? If so, please may you tell me what sort code we need to put in? Thank you

I’m sure I can dig it out. In the meantime can I please ask that once you have the account open you report back if:

1) you meet the RBS Premier criteria; and
2) whether you got a Drummonds branded card?

Marchitiello

Saver101101 said:

Marchitiello said:

That is really interesting because I have been told on multiple times that you had to specifically apply for the Premier Account, even for the free Premier Select.

if I may, and only if you are willing to share, are you saying that you simply applied for a standard account, entered your income details and based on that qualifying criteria you have been given a Premier Account? 

In any case, back to the latest thread topic, I would still think that your account has fallen outside of pure branch allocation and gone to more general Digital Premier Management   

Not sure if this is relevant, but just noticed this Logo on the Email I received from Premier, which would indicate it might be the Same part / division of the Bank ?.

This may suggest that your “Premier” profile, managed centrally, has caused you to get a generic “RBS” premier card, maybe not the intended purpose of you opening the account.

if you ever pass by the branch, it may be worth asking if there is anything they can do to get you the “normal” card. For what they told me they have lost the ability to specifically select the “logo” card but even by them selecting the generic RBS card, we are getting the Drummonds’ one. Maybe in your profile it may come up as RBS premier and RBS standard card as options, and if you really want the Drummonds card, I would attempt to ask them To order a standard version replacement. 

Marchitiello

ForumUser7 said:

Saver101101 said:

I hate to throw a Spanner in the works, but in August I opened a 2nd RBS account (Already have Child & Co) and choose the Drummonds Branch, I didn't get a Drummonds Branded Card, but I did get a Beach Hut (Premier Beach Hut but still a Beach Hut).

Is it still possible to use the Drummond's sort code in order to open an account? If so, please may you tell me what sort code we need to put in? Thank you

I have not opened a new account for a long while but you never actually entered the sort code as such, you selected the branch name from a drop down list. In Any case, Drummonds new/regular sort code is 16-00-38 

[Deleted User]

This will be an interesting test to see if cards are just automatically given out to people now. ForumUser7, please report back