Paying Barclaycard

Brie

Frankly I wouldn't put up with this issue for 15 years.  You should rename yourself Remarkably _Patient_Chap.

Grumpy_chap

NoodleDoodleMan said:

Therefore you need to raise a formal complaint with FD to initiate an investigation.

See my 7:51 pm of 14th Dec.

Been there.  Done that.

Grumpy_chap said:

after a few weeks you get a letter saying "we're sorry we did not meet your expectations on this occasion" then they allegedly re-send the card and online stuff and it never gets here.

Been through the loop several times in the 15 years since joining FD.  I don't have the appetite to start the loop again as that will just mean another set of stuff allegedly sent to not arrive.

Brie said:

Frankly I wouldn't put up with this issue for 15 years.  You should rename yourself Remarkably _Patient_Chap.

It hasn't really been an issue for 15 years - this event with the Barclaycard is the first time I've not been able to do what I want in the way I want and that is really because Barclaycard don't accept cheques.

Brie

It's the not getting the card and online stuff for 15 years that I was commenting on.  I would have left a decade back.

Grumpy_chap

*shrug*
Aren't all banks the same?

MEM62

Grumpy_chap said:

McKneff said:

Speak to someone at the bank it will make things so much easier for you. 

Grumpy_chap said:

I phoned and was told to go to the local branch (but they've all been closed) or, if it is that important to me to all the payment by cheque through the post then that can be done if I let the account default and then the default team will send a cheque payment slip.  

Does anyone know any other VISA card that I can apply for that will definitely allow me to pay by cheque in the post?  It is the only way to keep control.

No, it isn't.  Whatever payment method you use you have control.

If you wish to exclude yourself from the mainstream methods of payment you could always set up a DD to clear the account in full each month.   

Brie

No.  They're all bad in their own particular way.  but this is a problem yours should have been able to solve by now.

Ergates

Grumpy_chap said:

NoodleDoodleMan said:

Therefore you need to raise a formal complaint with FD to initiate an investigation.

See my 7:51 pm of 14th Dec.

Been there.  Done that.

Grumpy_chap said:

after a few weeks you get a letter saying "we're sorry we did not meet your expectations on this occasion" then they allegedly re-send the card and online stuff and it never gets here.

Been through the loop several times in the 15 years since joining FD.  I don't have the appetite to start the loop again as that will just mean another set of stuff allegedly sent to not arrive.

Brie said:

Frankly I wouldn't put up with this issue for 15 years.  You should rename yourself Remarkably _Patient_Chap.

It hasn't really been an issue for 15 years - this event with the Barclaycard is the first time I've not been able to do what I want in the way I want and that is really because Barclaycard don't accept cheques.

You're likely to find this increasingly common going forwards.   Cheques are or borrowed time.
When you're on the phone to FD to pay off the card, speak to them about getting a debit card and/or internet banking set up. 

They/You need to work out why the cards/letters aren't arriving.

NoodleDoodleMan

"They/You need to work out why the cards/letters aren't arriving."

https://www.financial-ombudsman.org.uk/consumers/how-to-complain

This will get results.

15 years of inaction is ..............................fill in the space !!!

username

Besides the advice to initiate a formal complaint, you might also want to complain to the CEO of Royal Mail too at the same time about the quality of delivery in your area if your mail is consistently going missing.

I had delivery issues (with actual letters being left outside for no reason - I don't have a snappy dog or letterbox and the items were standard letter sized) and writing to the CEO did wonders, as one of the team took ownership and fixed the issue.

Years ago I had problems with FD card delivery too, as they would insist on using some stupid "secure" courier (part of the DX group) to deliver my bank card - they were the only bank which insisted on this theatre.

They couldn't tell you when they were delivering (other than some 12 hour window), wouldn't leave a card to say they tried and couldn't just leave it in the letterbox.

Eventually after much complaining we agreed I would collect any future cards from my local HSBC branch (which as now happens is now shut for good). Don't think they do that now but it could be an avenue worth pursuing in the meantime.

Grumpy_chap

Well, I'm back to the root issue in this thread - the inability to simply pay Barclaycard by cheque in the post.

First month, bill was paid eventually over the phone and it took an absolute age to do. 

Second month, I've now been on phone over 30 minutes and no hope of a resolution to actually complete the payment.