Zog has gone 😢

molerat

kev2009 said:

brewerdave said:

kev2009 said:

This is my first bill from EDF, they said needed reading by 3rd June to avoid estimated bill. which i did but then no bill and now i finally got the bill think last week... all bit confusion as logging in online said first bill 24th June so no real idea as i got it before 24th June lol

Kev

Similar thing has happened to me; much nagging about 3rd June, bill produced - then required another reading for bill 24th June! Put a reading in again yesterday but now all mention of a bill for 24th June has disappeared !!

Yes, i noticed the other day there is no mention on my account of a bill since they produced the last bill so not entirely sure.  I'm still waiting to hear from company I've asked to move to, apparently they have a back log but will be in touch when they do start mine so will have to chase again next week i guess.... Unfortunately couldn't do via there website as the website only has a option for Elec & gas and I just need to move gas so contacted via twitter and they have passed it all on so just waiting now... Did try phoning but no one was available in the team   Must be a busy time for them.

Just hoping when i do move away they goes smoothly and i get my credit refunded to me ok as apparently t wont move to the new supplier.

Kev

My daughter had the 24th June read and next bill requirement even though a bill was generated and 6 monthly review on 31 May.  Now we are past that date with no read submitted all trace of that has requirement has gone.  Looks like it is something that sticks and just falls off once the date is past, just another bit of poor programming. Shall have to wait and see what happens to my account as mine is for 5th July even though the review was done on 31 May and a read will be submitted on 30 June.

kev2009

molerat said:

kev2009 said:

brewerdave said:

kev2009 said:

This is my first bill from EDF, they said needed reading by 3rd June to avoid estimated bill. which i did but then no bill and now i finally got the bill think last week... all bit confusion as logging in online said first bill 24th June so no real idea as i got it before 24th June lol

Kev

Similar thing has happened to me; much nagging about 3rd June, bill produced - then required another reading for bill 24th June! Put a reading in again yesterday but now all mention of a bill for 24th June has disappeared !!

Yes, i noticed the other day there is no mention on my account of a bill since they produced the last bill so not entirely sure.  I'm still waiting to hear from company I've asked to move to, apparently they have a back log but will be in touch when they do start mine so will have to chase again next week i guess.... Unfortunately couldn't do via there website as the website only has a option for Elec & gas and I just need to move gas so contacted via twitter and they have passed it all on so just waiting now... Did try phoning but no one was available in the team   Must be a busy time for them.

Just hoping when i do move away they goes smoothly and i get my credit refunded to me ok as apparently t wont move to the new supplier.

Kev

My daughter had the 24th June read and next bill requirement even though a bill was generated and 6 monthly review on 31 May.  Now we are past that date with no read submitted all trace of that has requirement has gone.  Looks like it is something that sticks and just falls off once the date is past, just another bit of poor programming. Shall have to wait and see what happens to my account as mine is for 5th July even though the review was done on 31 May and a read will be submitted on 30 June.

HI,
Yes, my account has no mention/reference to 24th June any more and my DD has not changed, all stayed the same so I presume in 6 months I'll get another DD review but hopefully I'd have moved away by then, mi waiting to hear from a supplier I've asked to move to but they have a backlog ATM so waiting to hear its start/in progress etc.

Thanks

Kev

Northern_Wanderer

JohnPo said:

Northern_Wanderer said:

That's me moved to Octopus now from EDF for gas. I just got a bill for the standing charges 4th-15th DEC at cash rates so had to call them again out of principle.....they said they are pairing down the support provided in Manilla due to the complaints from customers. My final bill was actually correct. Good riddance to EDF.

Noticed they have done that to me as well for period 16th - 26th December.  I remember at the time I opted for direct debit as soon as I reasonably could. Had an unhelpful live chat where I was told that I have should have given regular meter reads, to not be billed based on estimate (they had monthly reads). Then a ramble from the live chat agent about the tariff

'I would like to inform you that from 15 Dec 21 - 26 Dec 21 the price of the unit rate is 4.078p. The price seems higher becuase at that point of time the price of the tariff was higher. Since you are on variable tariff the price keep changes and changed to 3.872p and if you check the period 01 Apr 22 - 29 May 22 the unit rate was even higher that is 7.014p.

Please be rst assured, you have been charged correctly as per the tariff rate.

The SVT is keep changes as per market rate. When we took over the supply the rate was higher and when the SOLR tariff get expired and choose DD the rate is lower and the recent price cap increase the unit rate is again higher.

Since you were on variable tariff the proce of the tariff keep changes as per market rate.

you have been charged correctly.

Then a further ramble form the agent.

I would like to inform you that your contract is transferred to EDF with payment method Cash/ Cheque (Monthly) dated 08.12.2021 and the unit rate was 4.078p

You have opted the payment method Budget Direct Debit (Monthly) on 27/12/2021 and from there the unit rate is 3.872p.

Said I was going to raise a complaint - so he offered my £ 10.00 as a gesture and we settled - another 45 minutes of my life stolen!

Yip, very similar to-ing and fro-ing for me with those Manilla agents, they have no clue and it's very frustrating when they give all these invalid responses to your issue.

Northern_Wanderer

Mobtr said:

Didn’t EDF give a credit for the difference between direct debit prices & cash cheque prices if you set your direct debit up before 31/01? If I remember correctly, without scrolling through past pages, some of you were given more than you had expected & worked out yourselves. Could the difference not be part of that credit? 

No idea what the credits were for as was never given any info, just the amount. If they had not billed you, I cannot imagine they would give you a credit anyway.

Northern_Wanderer

StartledJesus said:

Are Octopus accepting transfers? Online or phone?

Yes, by phoning them.

brewerdave

Northern_Wanderer said:

StartledJesus said:

Are Octopus accepting transfers? Online or phone?

Yes, by phoning them.

If you are VERY persistent and VERY lucky !!!

goatfaced

Same trouble with the agents, they have no idea and just direct you to FAQs which you've already looked at and don't answer the query. 

Alnat1

Someone posted here that they phoned Octopus yesterday and managed to get their account switched so it can still be done.

kev2009

Hi all,

Just got a bill (paper bill via post even though setup paperless billing and last one was online?) anyway it seems they have charged standing charge for the 12 day 4.12 - 15.12.2021 at the non DD price for £3.70.  Been on to them via chat online.  They cannot see the paper bill as its not showing online... (i couldn't see it either on my account) so i've had to email them a copy of it... to this persons direct email, not a generic/grop email.  They then think its been rebated in the online bill, which i tell them no, that was for the 11 days from 15th Dec not previor, that bill has no mention of 4.12.  So they then decide to rebate me £3.00 which i've gone with as by now i was bored it was taking soo long. I did tell teh guy i'm happy to pay the days but at the right amount but it seemed it was easier for him to rebate me the £3 and be done so went with that option.

No idea why edf send a paper bill and then cannot find it on there system, words fail.  Still hopign to switch but no word from so energy on my move yet.. keep chasing via twitter but no word.

Someone foudn my email the toher day and was sending it on (its been passed on twice now) but no furhter follow up...

Been a week or so now, I just want to know the switch is in progress and i'm on the tarrif i chose... but they have busy and have backlog... guess its the same allover atm with ppl wanting to switch etc.

Worth checking your edf bills for 4.12 - 15. 12 incase you have the same overcharge.

Kev

goatfaced

My paper bill was June 15th. They have added the 3.70 to my balance but still no sign of the bill in my account. 
I asked about the disparity between my end reading from zog and starting reading with EDF and they said let me check, then vanished never to contact me again. I don't know if I have the patience to query the 3.70 being wrong.