Zog has gone 😢

Sterlingtimes

Thank you for the help that I was given here.

A few £ figures are presented on the bill without an associated calculation. I tried a number of reverse calculations and felt happy enough that the figures were correct. 

brewerdave

Gave EDF a reading yesterday. DD was reassessed immediately and this morning I've received a bill that (almost) agrees with my spreadsheets, at least within 40p, since the demise of Zog.
Can't immediately see where the difference lies but since I've never had an explanation of the initial post Zog charges on the Ist bill or the miscellaneous "price rebate" applied in March ,I'm not surprised.
However, EDF still appear to want to raise another bill as they require a further reading by the 24th June ,to raise a bill for 2nd to 24th - in God's name why ??

molerat

My turn now.  yesterday the web site stated 2nd July review, provide readings etc.  This morning an e-mail to provide readings by 10th June.

As far as the price rebate goes, for my daughter's account I calculated it should have been £3.57, EDF credited £6.66 so not going to argue.

Her June review date has gone from the website, yesterday after the 31st read it was last review May next review June, now December but it is still asking for a June 24th read.

Gerry1

@molerat @brewerdave Go on, ditch EDF and switch to Octopus.  You know you want to !

Northern_Wanderer

EDF have released me so looks like my switch to Octopus should be smooth! EDF says they are sad to see me go, I wish I could say the same about them!

I think there is a point when you have just had enough of EDF!

kev2009

molerat said:

kev2009 said:

Just submitted my meter reading which they wanted by 3rd June.
Will wait and see what happens from here as they said on website needed by 24th June so will see if i get a bill or further emails for readings nearer 24th June..

Kev

Have you not checked ?  Yesterday the account balance and DD amount was there instantly after submitting the read.

Yes, I checked yesterday after I submitted the readings and no bill or change in credit balance or DD.  I've also checked this morning and again no bill or change in credit balance or DD.  Perhaps they will wait till 24th June?

I have checked on the site under meter reading and it is saying my last submitted reading was yesterday at the correct figure so they definitely have the meter reading so guess will wait and see when i get a bill / DD adjustment (if any).

Kev

Northern_Wanderer

kev2009 said:

molerat said:

kev2009 said:

Just submitted my meter reading which they wanted by 3rd June.
Will wait and see what happens from here as they said on website needed by 24th June so will see if i get a bill or further emails for readings nearer 24th June..

Kev

Have you not checked ?  Yesterday the account balance and DD amount was there instantly after submitting the read.

Yes, I checked yesterday after I submitted the readings and no bill or change in credit balance or DD.  I've also checked this morning and again no bill or change in credit balance or DD.  Perhaps they will wait till 24th June?

I have checked on the site under meter reading and it is saying my last submitted reading was yesterday at the correct figure so they definitely have the meter reading so guess will wait and see when i get a bill / DD adjustment (if any).

Kev

It says it can take 5 working days for bill to be issued, so if you haven't got it after that then contact EDF. That's what I had to do as mine was stuck and had to be released manually, I wasn't given a proper reason. The website showed that they had my meter reading but the balance did not change until I spoke to support and then I got bill next day, so it looks like you might have the same scenario as me.

pochase

kev2009 said:

molerat said:

kev2009 said:

Just submitted my meter reading which they wanted by 3rd June.
Will wait and see what happens from here as they said on website needed by 24th June so will see if i get a bill or further emails for readings nearer 24th June..

Kev

Have you not checked ?  Yesterday the account balance and DD amount was there instantly after submitting the read.

Yes, I checked yesterday after I submitted the readings and no bill or change in credit balance or DD.  I've also checked this morning and again no bill or change in credit balance or DD.  Perhaps they will wait till 24th June?

I have checked on the site under meter reading and it is saying my last submitted reading was yesterday at the correct figure so they definitely have the meter reading so guess will wait and see when i get a bill / DD adjustment (if any).

Kev

Don't forgot if you submitted yesterday, the next working day will be only on Monday. We have a 4 day window of bank holidays and weekend now.

brewerdave

Gerry1 said:

@molerat @brewerdave Go on, ditch EDF and switch to Octopus.  You know you want to !

I tried about  8-10 days ago to switch both over the phone - Octopus said no. Trouble now is that I'm 9 days into the 14 day window to back out of the BG leccy "deal" - have to work out whether to risk dropping back on to BG variable before trying Octopus again next week.

Robin9

Out of habit I read my meter yesterday (1st) way ahead of the date EDF wanted (19th) and got a bill within hours - still in credit.. The next meter read date has disappeared.