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Zog has gone 😢

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  • Robin9
    Robin9 Posts: 12,796 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    So, I changed to monthly billing whole amount on EDF. All seemed ok until.....I submitted my latest reading. Still no bill a full 6 business days after. Sigh. I thought things might have all been good by now after the initial switch issues......
    Have you like @Sterlingtimes been given a date by which you should submit a reading ?  My due reading date is June 20 but only if I provide that read by about June 15 or later will  a bill be generated
    Never pay on an estimated bill. Always read and understand your bill
  • kev2009
    kev2009 Posts: 1,108 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I have received a email 2 days ago saying they need a reading by 3rd June.  Going to submit mine on either 1st or 2nd June.  I have credit back from Zog that is sitting with EDF so I'm hoping that credit offsets the increase in cost and hence my DD wont go up that much :)

    @Sterlingtimes Be interesting to hear how the smart gas meter install goes, I have been considering switching to one.  My Elec is a smart meter but didn't bother with gas at the time as it is outside property so easy for meter reader to read it.  I also have a semi concealed box I think they are called and I did read a while back that edf were not fitting smart meters in those but I suspect they probably are by now.

    Kev
  • pochase
    pochase Posts: 3,449 Forumite
    1,000 Posts Third Anniversary Name Dropper
    So, I changed to monthly billing whole amount on EDF. All seemed ok until.....I submitted my latest reading. Still no bill a full 6 business days after. Sigh. I thought things might have all been good by now after the initial switch issues......
    How long after the change to whole amount did you send in the readings?

    I did the change on 22nd of April with meter readings for this date and received a catch up bill. I was asked to submit readings on the 28th with bill generation on 1st of May promised. I never received a bill from them.

    Last week I have now submitted meter readings and received a bill the next day. Seems at least for me the time between the initial bill and the next one was to short, even so they asked for it and threatened with an inflated direct debit order if I don't submit the readings.
  • brewerdave
    brewerdave Posts: 8,721 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Received an email demanding a reading by 1st June to prevent estimates being used , but elsewhere on my account it's telling me to provide a reading by 22nd June !
    EDF really are a bunch of incompetents - just wish I could find somewhere to go - Octopus declined to make me an offer when I phoned ,even if I switched gas and electric !
  • Gerry1
    Gerry1 Posts: 10,848 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    EDF really are a bunch of incompetents - just wish I could find somewhere to go - Octopus declined to make me an offer when I phoned ,even if I switched gas and electric !
    Keep trying; it may depend on the agent that you reach.  You only have to get lucky once !
    I switched recently from EDF to Octopus with no problems, even using a referral code.  It went live on 20 May and the refund cheque from EDF is already in the bank.
  • molerat
    molerat Posts: 34,600 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 May 2022 at 1:08PM
    Received an email demanding a reading by 1st June to prevent estimates being used , but elsewhere on my account it's telling me to provide a reading by 22nd June !
    EDF really are a bunch of incompetents - just wish I could find somewhere to go - Octopus declined to make me an offer when I phoned ,even if I switched gas and electric !
    Please submit your meter reading(s) by 22 June 2022 to get a bill for the energy you've used (rather than an estimated one).
    Hi, we need your meter readings by 1 June 2022
    My account balance in the app is showing including the payment that will be taken on the 1st though  :o

  • Sterlingtimes
    Sterlingtimes Posts: 2,524 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    molerat said:
    My account balance in the app is showing including the payment that will be taken on the 1st though  :o
    That is interesting. The app presents differently from the web-based version. The app (that I have never previously used) shows a credit balance of £128.85. That is slightly different to the balance that showed yesterday momentarily before my eye before it almost immediately disappeared.
    I have osteoarthritis in my hands so I speak my messages into a microphone using Dragon. Some people make "typos" but I often make "speakos".
  • QrizB
    QrizB Posts: 18,284 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    EDF's IT systems are, shall we say, idiosyncratic. The app and the website don't always agree and sometimes neither are correct.
    This was one (small) factor in me leaving them twice in the past 12 months!
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • molerat
    molerat Posts: 34,600 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 May 2022 at 2:12PM
    The balance is correct and according to my calculations will leave me around 92p in credit after I submit a read on 31st.  5 months use costing me just under last year's total :'(
  • kev2009
    kev2009 Posts: 1,108 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just logged into my account and whilst email I got says reading needed by 3rd June, website shows a conflict, whereby one section saying 3rd June, another saying need by 24th June.

    I'll got for doing just before the 3rd and I'm covered either way :)

    Kev
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