Energy off 3 days & counting after storm. What can I do?

saunaboy

They have been awful. Especially the comms. Lies today that "we have contacted all affected customers". 
What they should have said was "all affected customers have sat on unanswered phone lines for hours". 

4 days in still no update. 

Fairzo

In the interests of balance, and I appreciate it's no consolation to the OP, but we're in NPG region (north Northumberland) and power was back on after 19 hours. Received 3 emails and a text regarding progress.

There are obviously problems, and I can't imagine what it must be like to still be without power, but credit where it's due in some cases. 

Mister_G

This seems to sum up the current situation.

Storm Arwen: Northern Powergrid criticised over continued cuts - BBC News

saunaboy

Fairzo said:

In the interests of balance, and I appreciate it's no consolation to the OP, but we're in NPG region (north Northumberland) and power was back on after 19 hours. Received 3 emails and a text regarding progress.

There are obviously problems, and I can't imagine what it must be like to still be without power, but credit where it's due in some cases. 

When a team show up & can't do job as they don't have access to the system that had the details I reported, and are actually the wrong team, then criticism is warranted.

4 days in & one very hard to get update with a lady on the phone who said they're not allowed to get updates from engineer scheduling teams. Brilliant. 

No texts no emails, nothing. 

Fairzo

Don't disagree.

saunaboy

No pun intended but needs a root & branch review. Some of the wires etc down in our street looked victorian. That can't have helped.

NPG seem to have nowhere near the organisational capability to cope. I'm not suggesting anyone should have 1000s of staff just in case, but to not take any calls from anyone (another hour on phone for me then cut off) is shocking. Website has times on but as we're on our third expected fix date now that's clearly just placeholders. 

[Deleted User]

Hi,

I think what's wrong with folks is that they think, why am I not getting sorted, there are a lot more than you still waiting.

Oh, and might as well throw in the American, 'where's my compo' attitude.

Gerry1

Just as well it's not 2025 when landlines won't work during a power failure.  Dozy Ofcom isn't even planning to make telcos issue battery back-up units to households by default, and even if you do recognise the problem and insist on one, it will expire after just one hour.

Few people realise that mobile phones can't be relied upon as an alternative, because their base stations often have no battery back-up and will fail at the same time.

Freezing cold and dark, increased risk of slips, trips and falls, strokes, heart attacks, fires etc.  No way of calling 999.  What could possibly go wrong?

QrizB

frugalmacdugal said:

I think what's wrong with folks is that they think, why am I not getting sorted, there are a lot more than you still waiting.

Oh, and might as well throw in the American, 'where's my compo' attitude.

Guaranteed standards of service are pointless without penalties for failing to achieve them. That's why they're written into UK law.

https://www.legislation.gov.uk/uksi/2015/699/pdfs/uksi_20150699_en.pdf

saunaboy

[Deleted User] said:

Hi,

I think what's wrong with folks is that they think, why am I not getting sorted, there are a lot more than you still waiting.

Oh, and might as well throw in the American, 'where's my compo' attitude.

Crikey. Let's see how reasonable you are 4 days with no idea when you'll have power.

I'll just shut up & move out then eh? Wouldn't want to make a fuss after all.