Eon Next Reviews: Give your feedback

quest4me2

My dad has just been switched from EON to EON Next, and I found it extremely smooth. Admittedly, my dad won't be submitting readings every month as he can't read his meter himself, but I can. Although it seems his SMETS 1 smart meter is still sending readings to EON Next, as they had one yesterday. First bill was accurate with the correct tariff, and payments, and credits from the last bill in December, and this years direct debit payments have all found their way over to the new EON Next account.

First bill produced was all ok, the only thing that initially confused me were the tariff rates for E7, but then I realised (didn't read the small print!) that sometimes, they show them as VAT added, and sometimes not as VAT added!

I like the app, again something I'll use as dad doesn't do apps or social media! I just hope my own switch is as smooth!

comeandgo

Eon next, I give them my meter readings, they give me a bill.  Same as I used to do with Scottish Power and Symbio.  What could possibly go wrong.

eastcorkram

Everything was fine with Eon next, until we had a smart meter installed December 1st last year. I used to submit readings once a month, and they would issue a statement a couple of days later. They have never got any readings from the smart meter. Sadly, they don't bother telling you this. So, I started to submit manual readings again. But now when I do this, they still don't generate a bill. Account is now about £500 in credit.
They have also messed up the signing up to a fix. I signed for a two year fix, which was a single rate tariff . When I log into the account, it now shows a two year fix, but with a day rate (higher than the one I agreed to) and a night rate. So far I have been unable to get them to rectify these issues. 
I have no idea how it can be so hard to correct this.

Sea_Shell

Just been impressed by Eon Next!!


We've built up "leftover" credit on our account* and I asked for it to be refunded, by email, and had an almost immediate response, saying that they can process that for me and I should receive the money in 10-14 days.

ETA - Its showing as a pending payment on my account this (next) morning, so looking good so far! 

Well done Eon ⭐

(assuming the money turns up😉)



*I know what I'm doing!! 😉.  Don't be concerned.

Sea_Shell

Eon credit arrived today!! 

CommuterRevenge

Bit of a frustrating experience forced from Igloo's demise.
Initially it took quite a long time to change, but I let that slide as they probably had a lot of customers to transfer.
Also, it has been frustrating, but the staff have been very professional throughout.

But.
You can't talk to any one. In my case it was complicated. It was to do with probate and a business premises and both my family and my late mothers account were with Eon Next.. It took hours to work that out. A specialist bereavement team is sorely needed. Couple with the fact that me dialling with my mobile, I unknowingly got connected to my home account each time. 
So a difficult situation compounded.
Additionally, my smart meter was not recognising the new Eon Next details in the settings. What I eventually had to do was rely on the This month section, which does have handy data. However, again unbeknown to me, Eon suddenly starting taking gas meter readings at a different time that the electricity, using a smart meter? Puzzling and inconvenient as I  track my expenditure. It will be awkward when it is worthwhile switching.

I get, and support much of the transaction can be done from an app. I frequently do most of my own transactions that way. But when it gets complicated you need to be able to speak to someone. You basically can't with Eon Next. That's either not going to be an issue or a real pain.

Sea_Shell

An observation...

When we fixed with Eon Next, our DD was set at £142.

As we get cashback on our DD, I manually increased our DD to £160.

Our estimated usage as per our latest bill, is now less than what our fix quote was based on.

When I go to the "amend your DD" page now, I get a "recommend" payment of £160...not the original £142??

I can only guess that they are factoring in that we're two months into our fix, so will revert to SVT in 10 months time?

RG2015

Sea_Shell said:

Finally.   My meters have sent their readings!!!    It's only taken since mid November to sort out.   

This is good to hear. I was migrated from E.on to E.on Next in June 2021 and the smart meter sent readings up to December 2021. Then nothing.

I have spoken to them on numerous occasions and they say my smart meter communication will be fixed in a couple of weeks.

After almost 6 months I am convinced that they are not actually doing anything.

I have raised a complaint but I do not believe that they are doing anything.

I guess there is nothing more that I can do.

stewie_griffin

I had my first proper contact with them today as my old fixed tariff has just ended and I had a couple of queries relating to this. I sent an email to hi@eonnext.com and got a reply in 15 minutes, which answered everything I needed. I can’t remember the last time I contacted E.ON in the past, but I’m sure they were never this quick to respond. So far, so good.

chuckie851

I'm expecting to leave Eon Next in a few days.  Will I still be able to view my previous bills after I've left?

This is most important since they reversed a great many payments and charges last month, then posted them back on my account.  I'm about £40 down after they did this. This process would have involved the last 20 bills, but they suppressed the amended bills and can't or won't offer any explanation.