Eon Next Reviews: Give your feedback

MSE_Laura_F

This is a feedback thread on energy supplier

Eon Next

Please share your experience with other MoneySavers. Click reply to take part

• Did your switch go smoothly??
• Have you had problems since?
• Is it easy to contact?

The feedback comes as part of the

Cheap Energy Club

Type below to discuss. If you haven’t already, join the forum to reply.

[Deleted User]

MSE_Laura_F said:

This is a feedback thread on energy supplier

Eon Next

Please share your experience with other MoneySavers. Click reply to take part

• Did your switch go smoothly??
• Have you had problems since?
• Is it easy to contact?

The feedback comes as part of the

Cheap Energy Club

Type below to discuss. If you haven’t already, join the forum to reply.

Yes to a smooth switch ( from Bulb) with emails throughout the process and account creation was straightforward.

Yes to problems - gas migration was very smooth, my opening readings accepted but electricity was not. An old removed electric meter appeared on my Eon account and so could not enter changeover reading for the correct meter.  Resolved quickly though within 4 days after a phone call.  No idea whose fault it was (Bulb or Eon).  However CoS reading used was the last one provided to Bulb 7 days prior to the switch date!  At least Bulb and Eon used the same figure albeit lower than the actual figure I submitted to Eon at SSD+4 days.  To be fair to them they gave me a £10 credit to my account because I had been mucked about and complained.

Yes - Easy to contact a person via telephone although I did this at opening time on the 2 occasions I have spoken to them.

Somerset_Alan

Not really a switch but a forced transfer - I was a happy customer with E.On but was moved to E.On Next without explanation.

Since the change I have had many problems, largely associated with the E.On Next website which hasn't been able to allow me to log in to my account.  But I've also had problems contacting E.On about my old account and an over-payment on that account; their website recognises that I have been moved to E.On Next and refuses to allow me an access.  And they do not reply to letters.

Although I cannot contact them through their website, E.On Next Customer Support via email has been very quick to respond, and very helpful.  Similarly, when I needed to call them on the phone the response was quick, efficient and helpful.

Sea_Shell

I've recently been switched from Eon to Eon Next.

Only minor issue is no smart meter readings sent yet (used to happen on the 24th)

They sent an email asking for a meter reading, which went on to say "if you have a smart meter you can ignore this email."

If the meter still hasn't communicated by the end of the month, I'll give manual 1st December readings, as new account, and log on, all up and running.

Anyone know how long it should take for our meters to be recognised by Next?

@EON_Company_Representative_Jordan

griffb

Switched electricity to Eon Next (tariff Next2 V5) from Octopus at beginning of October. All went smoothly, opening reading quickly agreed. I've given fortnightly readings so far, and bills have been produced within a day or two. Not had to contact CS.

The tariff has a smart meter requirement, and I got the request to fit one a couple of days ago. Booked online for 8th December.

[Deleted User]

Somerset_Alan said:

Not really a switch but a forced transfer - I was a happy customer with E.On but was moved to E.On Next without explanation.

E.oN like a number of UK and international companies has purchased/leased a billing platform produced by Kraken Technologies (a part of Octopus Energy). A business decision was taken to run this under a new subsidiary company: E.oN Next. Initially, ex NPower customers were placed on the platform and a decision was then taken to switch all existing E.oN accounts. There was nothing ‘forced’ about it. In many respects, it is no different from, say, Norwich Union renaming itself as Aviva. The business is just being updated as technology permits. 

Somerset_Alan

[Deleted User] said:

<snip> There was nothing ‘forced’ about it. In many respects, it is no different from, say, Norwich Union renaming itself as Aviva. The business is just being updated as technology permits. 

Well, it was different from a simple re-branding in a couple of key ways - first, E.On continued trading as E.On Energy Solutions in parallel with E.On Next and with independent websites; second they changed the terms and conditions e.g. frequency of billing, and the way they interacted with me, including forcing me to register an online account (which resulted in automatically stopping paper bills - again without asking me); and finally they had different bank accounts - so that my routine payment to E.On was not received by E.On Next.  I had tremendous difficulty getting that payment back because I couldn't contact E.On!  To their credit, E.On Customer Support did manage to get the money for me.

FreeBear

Managed to snag a fixed tariff a little under the current price cap in September. Switch went smoothly and completed beginning of October. Only gripe is that when setting up an online account, it insisted on a mobile phone number. Used a friend's number so that I could complete and then sent Eon an email to complain about it. Within a few days, they had removed the mobile number from my account.

Also like the fact that they email the invoice as a PDF which many suppliers don't do. This saves having to log in & download.

coupleuk

FORCED SWITCH due to Symbio going under - 4 electric only accounts

• Did your switch go smoothly??

It took around 6 weeks with hardly any communication

• Have you had problems since?

Across 4 electric accounts, I was £600 in credit with Symbio - the credits have just landed on E.On Next accounts HOWEVER, they have issued large bills for each account and the credits have more or less been wiped out.

The charges have been taken (together with new DDs) but there is no bill or invoice for any of the accounts so I have no idea what their charges relate to.

I send meter reads every 2 weeks and I can see they have 1 smart meter read for each account (which is good for a type 1 meter as nobody else has ever got a smart read from them).

They also put us on a non DD tariff and despite updating our DD on the first day possible with the promise of lower rates, we are still on the higher non-DD rates.

• Is it easy to contact?

It is IMPOSSIBLE to contact them

• Future Plans?

I will be moving from them ASAP once the market has stabilised as I don't trust them based on the first 8 weeks.

[Deleted User]

coupleuk said

(1) HOWEVER, they have issued large bills for each account and the credits have more or less been wiped out.

The charges have been taken (together with new DDs) but there is no bill or invoice for any of the accounts so I have no idea what their charges relate to.: 

.........

• Is it easy to contact?

(2) It is IMPOSSIBLE to contact them

Re (1)  On my online account I see that the electricity amount I owe is raised under a Transactions tab (with no detail initially after I have given the monthly reading).  My DD comes out the same day as I input the meter reads.  A few days later the statement is raised under the Bills tab and so far Eon Next have used the correct meter reads I have submitted online and both the bill for electricity and gas amounts agree with the amounts that show in the transactions tab.  My DD comes out on the 1st of every month and that is when I give the meter reads.

Possibly Eon's data collector/meter agent is yet to agree your changeover reads from your previous supplier (only guessing) so they don't have a verified opening read they can use to start billing you accurately (or even at all). 

Re (2) Not my experience - I have spoked to them twice on the phone since I joined them in August 2021.  That being said I phoned them at the opening time and did not have a very long wait on either occasion.  Things may have gone backwards since they became a SOLR for their share of failed firms.

If you do manage to contact Eon Next I'd suggest getting confirmation of the opening leccy reads and whether they are now industry verified yet.  And if they are, why they have not been able to raise correct bills.

ShropsMSE

Was switched from E.ON to E.ON Next only to find out that my SMETS1 meters have been rendered dumb.

No comms from E.ON Next to confirm this would happen, just threatening email demanding meter readings. When queried by FB Messenger, I was dealt with rudely. Still waiting for my complaint to be answered.