Utility Point => EDF - Progress with dates on EDF web-site (new?)

robbo990

Detail_Merchant said:

robbo990 said:

Final statement showing on UP £6.21 in debit,  logged into EDF and my balance has decreased by the same amount, but it's not listed in payments/bills at all.

Where do you see your balance when you log in to EDF? I've been struggling to see any figure, but I may just be looking in the wrong place

Only see my balance through the EDF app

Detail_Merchant

robbo990 said:

Only see my balance through the EDF app

Thanks - I can see mine in there too now I've looked again.
Currently mine is just the sum of two month's direct debits, but good to know where I might see the value change if/when the UP credit comes across.

Detail_Merchant

I just went in to the EDF app this morning and my balance has increased by the amount of my final UP statement.
Also, when I switch to 'Bills and payments history' I see a 'Credit added' line for that amount.
So it looks like I am 100% switched from UP to EDF. (at last!)
I am going to try to switch from 6-monthly to monthly bills with EDF soon.

techno12

Same here, £261 credit added this morning, which was my final UP balance.

This is using the website, not the app.

I wasn't aware they defaulted to 6-monthly bills, which explains why I haven't been hassled for meter readings yet. I'm doing them 1st of each month anyway as I'm used to that.

CRISPIANNE3

Great news! My £124.10 was credited to my account this morning. TBH I think EDF have done a good job. 

Detail_Merchant

Another update on  https://www.edfenergy.com/content/welcoming-utility-point-customers today:
"Over 200,000 customers are now in receipt of their final closing account statements"
It the same six days ago, so hard to judge any progress.
I guess there will be some fraction of the customer base were email address are out of date, maybe emails bouncing, and statements having to be sent by post, so maybe the last few thousand accounts might be a bit slower.
Re customers with EDF: "working hard to get all accounts updated but this may take a few weeks"
Re customers gone elsewhere: "any monies owed will be refunded to you via cheque. This will take some time"

poppellerant

Detail_Merchant said:

Another update on  https://www.edfenergy.com/content/welcoming-utility-point-customers today:
"Over 200,000 customers are now in receipt of their final closing account statements"
It the same six days ago, so hard to judge any progress.
I guess there will be some fraction of the customer base were email address are out of date, maybe emails bouncing, and statements having to be sent by post, so maybe the last few thousand accounts might be a bit slower.
Re customers with EDF: "working hard to get all accounts updated but this may take a few weeks"
Re customers gone elsewhere: "any monies owed will be refunded to you via cheque. This will take some time"

I must be amongst that pile of 20,000 customers waiting to get their bill.  While the amount of credit I expect to receive from Utility Point isn't massive, I would still like to see it in the right hands.

t0rt0ise

Utility Point's website has gone for me. I still don't have a final bill. This is going on far too long.

Detail_Merchant

Yeah, looks like www.utilitypoint.co.uk is currently down:
 https://www.isitdownrightnow.com/utilitypoint.co.uk.html
Hopefully just temporary, but not good.
Totally agree that it has taken much longer than it should, don't know if that's UP's fault, EDF's, or what, but frustrating.

Inigo_Montoya

I tried phoning them yesterday & got a message suggesting the phone line has been closed down 

My final bill still contains an estimated final read which is higher than the start read of the supplier I manually switched too (BG Evolve) - it also does not include the DD payments made to UP after the transfer

 I was told over the phone that this would be fixed a couple of weeks ago but it has not been so far